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David's Bridal Dayton OH
- Retail
- Miamisburg, OH
About this business
Location details
7-15 Prestige Plaza Drive, Miamisburg, OH, 45342, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The dress I ordered is gorgeous, but costumer service majorly sucks. We ordered the dress December 17, 2017. I got the email the 22nd, saying to pick it up within the next 7 days. Went in the 27th. They start out saying it's already been picked up, when it hasn't. Then they change the story saying it's been shipped and I'll get it in 2-3 days, and give me a tracking #. I look up the tracking number at least twice a day until the 30th, until we finally call. Every time I looked up the tracking # it said "order processed: Read... read more
It's was okay. Consultant was overbooked with another appointment which was disappointing and with it being my first time ever, she wasn't super helpful. Nice and friendly but not personable and didn't bring me any dresses that I told her I was looking for. So. Definitely going to a different place but it was okay.
Business response:
Thank you so much for the sharing Kayla. This really means a lot to all of our associates in store. We hope you have a great time at your event and thank you for choosing David's Bridal. Ross A.
I am having horrible problems with both the store and customer service. The store had my rush order dress for two weeks and didn't even bother to call me. The store manager, jeff, was supposed to call me back two days ago and didn't. A district manager was supposed to call me and they haven't called me either. The manager doesn't note the system for other managers to know what is going on. I have bought many dresses from David's bridal over the years and this is the worst experience I have ever had.
Spent 2 &1/2 hours in this store with the bridal party looking for dresses. After multiple dresses, finally find the perfect dress, perfect price, was assured all was in the specific color, and size, to find out while checking out, there were only 2 dresses in the color available in a size 14 and 22
First time I went there I made an appointment and my consultant had another appointment with mine so she was overbooked and was running back and forth and I didn't get her attention. Also they had none of the dresses I liked in store and didn't have a corset to try on in my size. The most recent visit was for my future mother in law and we went in with an appointment. They claimed didn't carry pant suits in store but I had a gut feeling to look anyways and we found them 15 minutes later. Of course again they didn't have her ... read more
Business response:
Hello Kirsten. We are sorry to hear that your time with us was a disappointing experience. While our stylists do need to sometimes work with more than one guest at a time, we would never want our customers to feel unassisted. Thank you for sharing your feedback. We will be sure to address this with our team to ensure we do better moving forward. Thank you, Ellice J.
Business response:
Hi Sam. We apologize that we were unable to provide you with a 5 star experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
It's so expensive for alterations there I wouldn't recommend going there for your alterations on any dress bridesmaid or being the bride I paid as much for my dress as a bridesmaid as I did for the alterations it was ridiculous!!
My wedding dress consultant was Awsome and really tried to help me, but I just could not find a dress that WOWED ME?
Business response:
Hello Darlene, We would be honored to provide you with additional suggestions, and help celebrate this magical time in your life. We're pleased to know that our Dayton team was able to provide you with exceptional service during your appointment. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Ciara D.- 80) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
Not just is this place a joke to purchase from, it is a joke to work for. The manager can hire someone for a position, have them come in to do their paperwork and give them a schedule... 24 hours later, a different person calls to say they are on a hiring freeze and the person hired doesn't have a job. Way to go morons. Good to know they have no idea how to run a business.
Business response:
Hello Josh. Thank you for reaching out to us. We are sorry to hear of the frustrations that we may have caused you, with the hiring process. We will be sure to reach out to our executive team to find out what happened. Best wishes, Steven E
Frequently asked questions about David's Bridal Dayton OH
How is David's Bridal Dayton OH rated?
David's Bridal Dayton OH has a 4.6 star rating with 3,642 reviews.
When is David's Bridal Dayton OH open?
David's Bridal Dayton OH is open now. It will close at 7:30 p.m.