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David's Bridal Deptford NJ
- Bridal
- Deptford, NJ
About this business
Location details
The Court at Deptford II, 1555 (a) Almonesson Rd. Space S2A, Deptford, NJ, 08096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
If I could give no stars I would. We went into the Deptford David's Bridal to get a mother of the groom dress. We walked in for our appointment time and were treated very unwelcomed by the check-in clerk. When we went to the dress selection, our dress consultant was very pushy and asked us if we were buying today before even trying the dresses on. In In the middle of our appointment, our dress consultant who was very unattentive, rushed us because she had a holiday party to get to. She then left in the middle of our appoint... read more
Business response:
Hello Amber. We are shocked to hear about your recent visit and would like to offer our sincere apologies. The incident that you described above is unacceptable behavior. Your experience does not reflect the customer service David's Bridal strives to achieve for our guests. Thank you for bringing this to our attention. We will be discussing this feedback with management. Thank you, Ellice J.
My daughters flower girl dress was ordered, but came in to small. The manager, Corrine, went above and beyond to help us find a better fit and made sure it was in stock and would be here in time for the wedding. I did not feel rushed or like an inconvenience. Can’t recommend this store enough.
Business response:
Hello Caitlin! It is awesome to hear that Corrine could provide you with such great service. We love hearing that our staff is going above and beyond for our guests. Thank you for sharing your positive experience with us! Best wishes, Ellice J.
First time I came in it was a great experience. Everyone was kind and helpful. I picked out my bridesmaid dresses and color and made an appointment for them to come in to get sized. When I came back it was not a great experience at all. The lady who helped us got to us 20 minute late. She didnt really help the girls much at all. One of the girls didnt like the dress and I took her to look at other dresses and the lady never came back to help us look. She started trying them on and than the manager started taking dresses out ... read more
Business response:
Hello Stephani, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested or if you would like to further discuss this matter, please contact us at dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). Thank you, Christine G.
BRIDES BEWARE!!!! I only rate it a one star because it had to have something. This was the worst place to buy a dress on general. I had went there a few weeks after I had gotten engaged, we had a date set for next year. I bought the dress that day and paid for it in full. I absolutely loved my dress, but after I picked it up I realized I was ordered the wrong size. At first the wrong size wasn't an issue due to my wedding being an entire year away. So I asked if I could swap the dress out in 6 months if it was still too bi... read more
Business response:
Hello Stephanie. We cannot apologize enough for the frustrations you have been having with our store. We would like to look into this further and ask that you reach out to us at DBcares@dbi.com (attn.Ellice/Deptford) with more information. Thank you, Ellice J.
When I bought my dress, I asked the woman who was helping me if it would be easier to get the top or bottom altered. She assured me that either one would be fine. So I got the dress to fit my top and in need of alterations on the bottom. Today I had my alteration appointment. The woman doing the alteration said there was absolutely nothing they could do to fix the underliner of the dress (which hug my thighs to the point of being uncomfortable) unless I wanted to go out and buy the fabric for the dress and pay for the altera... read more
Business response:
Hello Mary. We would like to apologize for the experience you've had with our alterations team. We want to make sure that our guests are receiving accurate information and are deeply sorry for not doing so. We will make sure that management is aware of this information. Thank you, Ellice J.
Advertises dresses they no longer carry. My daughter found a dress but they were not helpful. U went today to try on a dress they are supposed to have and they don't even carry it. Didn't offer to help at all. Robin the manager could care less.
Business response:
Hello Melissa. We are deeply sorry for the less then quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, Cierra S.
I think it's rediculous that you wanted to charge me and extra $15 to have my dress steamed! I ordered it at the store, came in to pick it up and it's completely wrinkled. Why would you send me home with a wrinkled dress? Why charge us when it's your fault? Makes no sense..
When I first came this David’s bridal in Deptford, the women who helped me were great. This was 9 months ago. So now, 3 months before my wedding, I’m having issues with my dress and veil and there is NOTHING they can do about it. I understand store policies but I am not asking for anything unreasonable. I don’t want my money back, I don’t want anything for free. I want a simple exchange. I am having a total of 12 women purchase dresses from this David’s bridal location, yet they can’t help me at all. NEVER going to this Davi... read more
This review starts bad but turns good! I had two of the worst experiences of my life wedding dress shopping a year ago at this store. I had actually called corporate and complained because it was that bad, but also gave praise to Blair who is the only reason they got my business. The two times I went I was treated like I was an inconvenience, lied to about the benefits of making an appointment, was vented to by a worker about how understaffed they were and how stressed she was, had a dress ripped from my hands.. by the stres... read more
Business response:
Hello Mariah, than you so much for sharing your experience with us. We are so happy to hear that Blair and Patsy helped to restore your trust in our store. At David's Bridal strives to give each of our brides the attention that they deserve and we are honored you chose us to be a part of your journey. We appreciate you for taking the time to provide us with your valuable feedback and personally want to thank you for your five star rating. If you may need any further assistance do not hesitate to email us at dbcares@dbi.com (... read more
Frequently asked questions about David's Bridal Deptford NJ
How is David's Bridal Deptford NJ rated?
David's Bridal Deptford NJ has a 4.8 star rating with 4,084 reviews.
When is David's Bridal Deptford NJ open?
David's Bridal Deptford NJ is open now. It will close at 9:00 p.m.