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David's Bridal Deptford NJ
- Bridal
- Deptford, NJ
About this business
Location details
The Court at Deptford II, 1555 (a) Almonesson Rd. Space S2A, Deptford, NJ, 08096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Overall unprofessional, the alterations department lacks in every aspect. This place messed up my friends wedding dress 6 weeks before her wedding and is refusing to reimburse her for $500 worth of alterations. Needless to say I’ll never shop David’s bridal ever again and I will be taking my dress elsewhere for alterations.
Business response:
Hello Amber. We are genuinely upset to hear about the experience you all had. We hold our stores to the highest of standards will accept nothing less. If she has not done so yet, please have the bride reach out to us at DBcares@dbi.com (Attn.Deptford) with more details. Thank you, Ellice J.
This establishment ruined my best friends “special day”. She bought her dream dress from them, and when she went for her final fitting, the alterations department ruined her entire dress. They denied that they did anything wrong and that the bride was to blame! They are so untrustworthy and lie. They promised she would be reimbursed for her money spent on the alterations and then was never given any. The alterations supervisor even admitted she was in the wrong and did the wrong things to my best friends dress six weeks befo... read more
Business response:
Hello Brianna. We are genuinely upset to hear about the experience you all had. We hold our stores to the highest of standards will accept nothing less. If she has not done so yet, please have the bride reach out to us at DBcares@dbi.com (Attn.Deptford) with more details. Thank you, Ellice J.
Absolutely the most atrocious place to ever buy any wedding dress! Alterations is not only a huge scam for the money, but most of all the work is completed at minimal standards! Six weeks before her wedding now she has nothing and they DON’T care. She truly should have listen to her friends and did more research on the LACK professionalism and caring nature of the staff. All they want it your money! (Even the alterations manager saluted me off as I walked out the door) Professionalism at its best!
Business response:
Hello Kimberley. We are genuinely upset to hear about the experience you all had. We hold our stores to the highest of standards will accept nothing less. If she has not done so yet, please have the bride reach out to us at DBcares@dbi.com (Attn.Deptford) with more details. Thank you, Ellice J.
David's Bridal was the worst experience ever. They ruined my dress and alterations and promised to reimburse me and they did not. Needless to say, I contacted the corporate office. It didn't need to go this far. I will NEVER recommend this place to ANYONE.
Business response:
Hello Michelle. We cannot apologize enough for the experience you've had with us. We are deeply sorry and would like to see if we can assist. Please email us at DBcares@dbi.com (Attn.Ellice/Deptford) if you still need assistance with this matter. Thank you, Ellice J.
I came into this David’s Bridal with my family looking for bridesmaids dresses and instead found poor customer service and bigotry. Our stylist, Madison, was rather curt and seemed disinterested in our appointment. We were left by ourselves for the majority of the appointment and had to wait a long time for her to come back. The absolute worst part was when she was measuring my sister, who is my maid of honor, and my sister asked how much the dress would be. Madison responded that the store does not do layaway and cannot do ... read more
Business response:
Hello Marianna. We are deeply disappointed to hear about the level of service you and your bridal party received. We value all of our customers equally and would never condone making them feel any other way. We will definitely be researching this further. Thank you, Ellice J.
Won’t be shopping here again. I came in to find a dress to wear to a wedding. The sign said all of the dresses I was looking at were on sale for $69.99. When I went to check out the woman informed me my dress was $129. I explained and showed her the sign but she said mine didn’t count because it wasn’t under the tag with red on it. Sign was misleading. She informed me I get $25 off after spending $100. I decided to purchase, paid with credit card, started signing the receipt and then she informed me the policy that I wouldn’... read more
Business response:
Hello Jenny. We apologize that your time in our store was not better. Our aim is never to misinform and we want our customers to be well aware of our policies and sales. We will make sure to bring this to the attention of management. Thank you, Ellice J.
DEPTFORD DAVIDS BRIDAL IS A DISGRACE. I wish I could rate them negative 100. They don't give a shit about the delivery of customer service. They make a mistake on their end and refuse to help you at all. You don't care about anyone but your sales goal number and refuse to strive to help guests resolve a problem. Your store management is half the problem. Adding notes into an account and trying to hide the fact that your team screwed up a dress order and WON'T help me is beyond screwed up. So worried about meeting your quot... read more
Business response:
Hello Becca, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J.). Best wishes, Jessica H.
Horrible customer service. My dress was a wrinkled mess and when I asked about getting it pressed and streamed they told me it was $40! They explained to me that all their dresses come in small boxes and they can’t help the fact that they come wrinkled. If this is the case they should press them before handing them to the customers. I almost cried when I saw how wrinkled it was. I called corporate and they said the store would only press the outside of my dress, I never went back in because I didn’t trust the manager she see... read more
Business response:
Hello Maribeth. We are sorry to hear that your experience with us left you feeling this way. We would be more than happy to provide you with your complimentary top layer steaming at any of our locations. If you would like to do so, please reach out to us at DBcares@dbi.com (Attn.Ellice/Deptford) so that we can make note in your event. We appreciate your feedback and will be discussing your service with management. Thank you, Ellice J.
The bathrooms are gross. Its obvious they are not regularly cleaned.
Frequently asked questions about David's Bridal Deptford NJ
How is David's Bridal Deptford NJ rated?
David's Bridal Deptford NJ has a 4.8 star rating with 4,084 reviews.
When is David's Bridal Deptford NJ open?
David's Bridal Deptford NJ is open now. It will close at 9:00 p.m.