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David's Bridal Des Moines IA
- Bridal
- Clive, IA
About this business
Location details
10201 University Ave, C3, Clive, IA, 50325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I wasn't impressed when I called to schedule the appointment. I called and was on hold for 10 minutes then when lady answered she wouldn't help with my questions about wether or not they carried anything I wanted. Three weeks later we all arrived expecting to have a fun day. Not the case bridal and brides maid wasn't scheduled back to back the lady who was doing fitting didn't listen to what I wanted. Brides maids didn't get chairs to sit on and I didn't 2 hrs later for their fittings. The demeanor of consultant was less tha... read more
Business response:
Hello Sarah, thank you for taking the time to provide us with your feedback. We apologize for the service you received in store. If you would like to discuss your experience further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Business response:
Hello Lindsey, thank you for taking the time to provide us with your feedback. We apologize for the service you received in store. If you would like to discuss your experience further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Overall terrible experience! While we were there trying on bridesmaids dresses, they gave us one room for 5 people. The associate was very preoccupied the entire time. To top it off, they ordered the wrong dresses for two of my bridesmaids! My bridesmaid spend an hour and 45 minutes in there trying to sort it out. I was promised a phone call from the manager, but never received one. Not only have they not apologized, they have failed to resolve the issue in a timely manner. We won't be back.
Business response:
Hello Sarah, thank you for taking the time to provide us with your feedback. We apologize for the experiences you had in store. We can have one of our store managers give you a call at their earliest convenience. If you are interested or would like to provide more details please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A.
I was disappointed in what they had to show us. What is the point of picking favorites on line if they are not going to show you anything like what you choose.
Came to enjoy the day and find a georgous dress for my mom. The 'stylist' assigned to us was not helpful in anyway and didnt listen to anything our mom was telling her she wanted.. bringing random poofy stuff when she wanted simple and flowy. Spent more time waiting for her to find and bring the dress than actually trying on.. We will NOT be back!
Business response:
Hello Chrystal, We are terribly sorry for falling short in providing you with a full five star experience. It would be an honor to help assist you further with additional suggestions for your mom's dress. We want to ensure this special time for you is nothing less than rewarding. (dbcares@dbi.com, Attn: Ross A - Des Moines) Warmest Regards, Jill K
The person that helped me find a gown was great but they had her booked back to back and they asked me how many people were coming with me which was 5 they only had two chairs for my bridal party their rooms where you try on dress are way to small and to close
Business response:
Hello Stephanie, we are very sorry to hear that you were disappointed with your experience. This feedback will be sent to our management team to ensure our service is fit for all of our guests. We apologize our consultant didn?t provide you with the full attention you deserve. We will utilize this feedback as training for our stylist. We would love for you to return for a better experience. If you are interested in returning or have any questions please email dbcares@dbi.com (Subject Attn. RossA). Congratulations and b... read more
I came here at the end of November with my mother and two of my bridesmaids. It was my first time trying on bridal gowns and I wasn't expecting to find "the one" that day but I was hopeful. I knew that I didn't like the look of mesh panels, mermaids, or tulle fabric on me but other than that I was pretty open. The ladies at the front counter were nice and my consultant was also nice but she did not really listen to me. I was placed in mostly tulle dresses after saying I didn't like the look, and continuing to not like the l... read more
Business response:
Hello Sara, thank you for taking the time to provide a review of your visit. We are very sorry to hear that your trip to David’s was less than satisfactory. If you still receiving any unwanted solicitations please email us at dbcares@dbi.com (Subject: Attn Ross A). We would love to assist you on your journey. Congratulations and best wishes. Ross A.
Not helpful at all it seemed like the woman helping us had no idea what she was doing
Business response:
Hello Heidi, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. RossA) Thank you.
Frequently asked questions about David's Bridal Des Moines IA
How is David's Bridal Des Moines IA rated?
David's Bridal Des Moines IA has a 4.6 star rating with 3,764 reviews.
When is David's Bridal Des Moines IA open?
David's Bridal Des Moines IA is closed now. It will open tomorrow at 10:30 a.m.