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David's Bridal Easton OH
- Bridal
- Columbus, OH
About this business
Location details
4187 Worth Ave, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I am so disappointed in the lack of customer service. I called this afternoon to confirm my appointment for tomorrow. 5 hours later I receive a call to tell me that my appointment is being rescheduled to October 13th, FOUR WEEKS before my wedding. I understand that things happen but you need to find a solution for your customers. This is absolutely unacceptable. Do NOT waste your time or money here.
Business response:
Hello Angela, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested, please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. April B
Don’t waste your time or money! Received my bridesmaid dress today at 7pm (they shipped it to me from the store yesterday). It looks nothing like the one we ordered. Called in and spoke to Bailey who seemed annoyed to even have to deal with me. She basically called me a liar so I ended the conversation nicely. The bride calls in and tells her the dress we received looks nothing like it did online or like the model we tried on, although it is the right color. Bailey basically called her a liar too. When the bride asked about ... read more
Business response:
Hello Chelsa. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
RecommendedIs there anyway to get ahold of anyone?? My wedding is still on for JUNE 6th!! & my alterations appointment has been canceled . I understand the concern with the virus but you should still be accepting appointments for brides with alterations.
Business response:
Hello Amanda. thank you for reaching out to us. All of our locations are closed to the public, due to the government's stay at home order. The order prohibits our locations from opening. Once the order is lifted, we will be able to open our locations. Thank you,DBI
I was being rushed when it came to trying on the dresses. Never got my bridal bag that I was supposed to get. When I received my dress it looked different than the one I had picked out in the store. An it didn't even fit when the one I tried in the store did just fine.
Business response:
Hello Sadie. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
My first time entering, no one told me I needed to sign in or have an appointment as I was looking for a gown for a special occasion. When I was looking for dresses I spoke to the manager who guided me. I did not know I wasn’t allowed to pull dresses from the rack without a consultant until someone else ran up to me and asked why I had dresses and I could not do that. They quickly took them from me and then I was told to sign in. No dressing rooms are set aside for non- brides to try on dresses and leave. When asked when I ... read more
Business response:
Hello Sherry, We are terribly sorry to hear that your time with us was disappointing, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:Steven E) to return.Thank you, DBI
RecommendedI went to David's Bridal to find a dress for my Vow Renewal to my husband of 22 years and dresses for our daughters. My experience today was wonderful all thanks to Lizzy. She was so great and patience is one of her strong qualities. She worked hard to understand what I liked and didn't like about each dress. when I was stuck between two dresses, she added accessories which helped me pick the perfect dress. Any problem I had with a dress, she had a great solution for it. She was also the one that assisted my daughters ... read more
Business response:
Thank you so much for your kind words, Amanda Lynn Blair. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedWhen writing this review it’s hard for me, earlier this year I went and found my amazing wedding dress! With the most amazing experience!! But today I went in with my bridal party and I am not happy. The stylist we had tonight was little to NO help I was not able to order dresses in a blush pink color I wanted so last minute had to switch up my colors for dresses! Also I was so stressed out during our time here tonight I didn’t realize until one of my bridesmaids mentioned none of them got measured !!!! & they all already o... read more
Business response:
Hello Amanda. We are very sorry that your recent visit to our store was a subpar experience. We want every guest to feel special and well taken care of. We did not accomplish that for you all and we apologize. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end, which should include measurements. We would love to have your bridesmaids in to measure, to make sure the dresses were ordered correctly. If you would like to do so, please email us at Dbcares@db... read more
I had pretty good service when I originally went in for my appt. found my dream dress and said yes to the dress. The lady that checked us out said the dress wouldn’t be in till AT LEAST April. However I finally got a call today and I wasn’t able to get to my phone and they left a voicemail. The voicemail said that my dress has been in since the end of March (bought it March 2nd) and that this was my final notice and they would no longer be held responsible or it anymore. That dress was almost 1000 AND I’ve NEVER received a c... read more
Business response:
Hello Breanna. We would like to apologize for the unprofessional ism you experience. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We appreciate your feedback, and have since address the concern you shared with our store management team to ensure a better experience in the future. Thank you, DBI.
Don’t EVER buy a dress at David’s Bridal!!! The customer service is horrible!! The stylist was double booked and spent all time with people looking for bridesmaid dresses so we had to help my daughter to fit the dress. They do not exchange anything if you plan to spend more money. They knew we wanted to exchange when we came in - but told us no when we went to check out. NO WONDER THEY ARE IN BANKRUPTCY!!!!! #davidsbridalsucks!
Business response:
Hello Nancy, we are saddened to see that you were not happy with our company polices or customer service experience. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. If you have any additional questions or concerns p... read more
Frequently asked questions about David's Bridal Easton OH
How is David's Bridal Easton OH rated?
David's Bridal Easton OH has a 4.6 star rating with 4,953 reviews.
When is David's Bridal Easton OH open?
David's Bridal Easton OH is closed now. It will open at 10:30 a.m.