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David's Bridal Easton OH
- Bridal
- Columbus, OH
About this business
Location details
4187 Worth Ave, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Both stores are pricey. They are not customer focused. They won't xfr dresses from one store to the next. They don't communicate w each ot hv They are overpriced for alterations. Not customer focused for bridesmaids just on brides. policy and stipulations change way too frequently.
Business response:
Hello Crystal, we are sorry that your experience in store was less than satisfactory. Our corporate office will be in contact with you to address your concerns. Thank you, DBI.
RecommendedSamantha was awesome, she did her input but didn’t persuade me either way
Business response:
Hi Angela, we are so glad Samantha was able to provide you with an excellent customer service experience. Best wishes, April B.
Business response:
Hello Breana, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Terrible customer service. Do not go there!!! They did not inform my fiancé and I that I could not try any dresses on until after I picked 5 out to try. They stated I needed to make an appointment and come back another day LOL. It was 620 pm and I was ready to try them on. They closed at 730. When I arrived at 610pm there were 5+ employees standing around. There was one other customer who had an appt at 6 who was trying dresses on. No one else came in the store while I was there. They said their last appointment was at 6 and... read more
Business response:
Hello Erika. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (Attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
Business response:
Hello Candi, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. Thank you, Steven E
I was extremely dissatisfied with my experience. Not only did it take our assistant 20-30 minutes to come assist us after registering at the main desk but we were rudely treated by the other employees. They were making rude comments to one another in a rather loud voice. No matter the situation, an employee should not be speaking negatively about customers rather encouraging them and finding a solution or the perfect dress. When asking our assistant which dress would be best for the bridal party the only information she was... read more
Business response:
Hello Nicole, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: City/State.) Thank you, BrittianyD.
Ok, so after reading a few reviews I see I am not alone, this locations customer service sucks. My sales associate was so busy trying to cash me out. I had to tell her several times, I am not ready!. I still needed shoes and accessories. She really rushed the entire process with me. Furthermore, they ONLY thing she took her time with, was explaining the NO RETURN POLICY/ ALL SALES ARE FINAL (really). I went home and contacted the bride who informed me, the same dress I purchased, was on sale offline. My questions, are onli... read more
Business response:
Hello Shaunise, we apologize for the experience in store. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
Our stylist, Dhea, was wonderful. She listened to what we wanted and was very open and honest with expected arrival times, etc. What wasn’t great? The fact that they mixed my party up with a different one so they had my wedding date wrong which caused an issue with the dress color we wanted, they weren’t prepared for my 3 bridesmaids and shoved them all into one room, and our stylist was working with atleast 3 or 4 other groups. They either need more staff, or they need to cut down on the amount of appointment times they hav... read more
Business response:
Hello Brittany, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ross A. ? (Insert City/Store Location)). We will be sure to sha... read more
This is the nicest David’s bridal I have been in however look can be deceiving. The customer service is awful our lady gave us 90mins and within the first 60expected the bride to be done trying on dresses & pick the one she kinda liked. She refused to pull anymore dresses which made no sense because we still had 30mins. We hoped for better service here considering the Dayton location is just as crappy..
Business response:
Hello Danielle, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We will utilize your feedback to improve our service in store. If you would like to forward additional details to improve our service, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
Frequently asked questions about David's Bridal Easton OH
How is David's Bridal Easton OH rated?
David's Bridal Easton OH has a 4.6 star rating with 4,953 reviews.
When is David's Bridal Easton OH open?
David's Bridal Easton OH is closed now. It will open at 10:30 a.m.