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David's Bridal Easton OH
- Bridal
- Columbus, OH
About this business
Location details
4187 Worth Ave, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My first time shopping for a wedding dress should be a magical moment and one I'll never forget! shopping at this location was anything but magical. I came in and told them my budget and they made me feel awful and they kept saying well you wont find anything you want with your budget. when I was in the dressing room a few associates were around the corner talking about me and my family. I know this because my family went to find a few dresses for me to try on and caught them talking about us. the consultant I had told me no... read more
Worst experience, would never recommend going here. Apparently made the worst decision making this my first stop to look for a wedding dress. Worst customer service. Was rushed during my entire appointment, even though we arrived 15 minutes before the start of my appointment which was at 2, did not try my first dress on until 2:35. The consultant kept saying hurry up hurry up your times almost up, my boss won’t let me go over an hour for your appointment, was ripping dresses off of me and throwing another one on. Getting mar... read more
Business response:
Hello Elizabeth, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
Had my appt in easton the store manager was a doll seamed generally excited! I did have my turd head 2yr old who hadent had a nap which i am truly sorry for but all my sitters were at the appt with me and they were told not to let him run. My stylest was quiet i guess i thought she would bombard me with dresses to try to convince me of one she didnt give much maby just being shy i feel she could work on assertimg herself more giving oppinion or ideas I feel like when i told her i wanted a simple soft dress she assumed i did... read more
Business response:
Hello Tiffany, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ross A. ? (Insert City/Store Location)). We will be sure to shar... read more
So I have been to David’s on several occasions, todays visit was as a bridesmaid at the new Easton location. I do have to say the customer service was slightly better for Easton than past experienceces but with this new location it seemed like they are working the consultants harder. The consultant we had was friendly and helpful but seemed over worked between our group and the brides group next to us and how is that fair???? Especially for that other bride. Also the new location is much smaller!!!! Not only is there no spac... read more
Business response:
Hello Jenn, thank you so much for reaching out to us. We deeply apologize for the service in store. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and this is not the type of service we want to provide our guest. We will use your feedback to ensure we are providing stellar service in the future. If you would be willing to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes. Ross A.
I don't ever complain when it comes to sales associates at a store, but literally the worst customer service ever at this Easton location. And this wasn't the first instance. I ordered a dress from David's online and brought it into the store to try on a few months ago. I had made an appointment ahead of time and when I got there and checked in, I wasn't in the system (even though I had a confirmation email). They put me with one of their associates who treated me like a stepchild. I guess because I had already purchased my ... read more
Business response:
Hello Lisa, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
My appointment was rushed, and I didn't feel I got the true bride experience. The lady spent a half hour just trying to find me a proper corset and that left me half hour for my dresses. She rushed through the veils and got mad when my aunt wanted me to try a pair of shoes to match " the dress". Not at all happy.
Business response:
Hello Jennifer, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
This place doesn't even deserve a 1 star review. I will never recommend shopping here. The ladies were rude. The women I had was mad at me because I couldn't find a dress that I liked and I was too picky. After trying on three dresses, I had enough. I said screw it and that I would get my dress somewhere else. Once it came time for the bridesmaid dresses, I walked over and went to show the lady helping me which dress I wanted the girls to try on, she was standing there talking about me to another coworker (she thought I didn... read more
Business response:
Hello Courtne. Thank you for your valuable feedback. We apologize that the atmosphere of the store was less than professional. We will bring this to the attention of our management team to strive to do better in the future. Thank you and best wishes. Ciara D.
I have had a horrible experience with them from ordering what I thought was a dress made for me that ended up being a sample dress from another store that came covered in makeup to getting a completely different dress only to find out they altered it poorly. I spent 2 hours at the one in Easton yesterday while they "fixed" my dress. I'm so upset and am disappointed that I will now be walking down the aisle on my big day in a botched dress that I don't feel beautiful in.
Business response:
Hello Rebecca, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Frequently asked questions about David's Bridal Easton OH
How is David's Bridal Easton OH rated?
David's Bridal Easton OH has a 4.6 star rating with 4,953 reviews.
When is David's Bridal Easton OH open?
David's Bridal Easton OH is closed now. It will open at 10:30 a.m.