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David's Bridal Grand Rapids MI
- Retail
- Grand Rapids, MI
About this business
Location details
3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Really impersonal consultants. My best friend scheduled an appointment for her dress there and the consultant didn't listen to anything she had to say. She kept bringing out cheap monstrosity after monstrosity even though my friend had a healthy budget and would have been willing to even go over it for the right dress. Luckily there was a catalogue next to the seat I was in that had my friend's dream dress in it, and it was just over budget--which she was willing to do. I had to ask the consultant for it four times before sh... read more
Business response:
Hello Baige, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that the brides visit fell short of her expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
If I could give this crap hole 0 stars I would. I wouldn't recommend this store at all, just hands down the worse decision to shop here. They should just shut their doors and never reopen again and the world would be a better place!
Business response:
Hello Chris, thank you for taking the time to provide us with your feedback. If you could please provide more details to our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
Instead of helping my bridesmaids find dresses in the color I chose, they were just handed a book and left us alone.
I would not recommend this store. The reason we chose a David's is because we thought it would be the easiest way to pick out a dress for 6 bridesmaids. The first appointment I had was for a bridal gown and the way it was scheduled there were 2 groups of the same party in the fitting rooms on either side of me who kept walking back and forth in front of the small amount of space I had. The stylist kept bringing stuff I didn't like even after I told her multiple times what I didn't like. The second appointment we had was for... read more
I had a very bad experience with them 3 times they over book people. The person helping me never put my profile into the computer so someone had to go look for my dress. My dress came in no one ever called me about it.
Business response:
Hello Cameoki, thank you for taking the time to provide us with your feedback. We apologize for the type of service you did receive in store. If you would like to discuss your experience further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A.) Best wishes. Ross A.
My experience at Davids Bridal was horrific. I have never been so upset with my wedding planning as I was this day. I called months prior to see when I should have my girls get their dresses. They gave me the date of March 23rd to come in. We arrived at Davids and as we walked in I told the girl what we wanted and she told us to look. We did we found the PERFECT dress for them. We went to check out and it couldn't be in for 17 weeks my wedding is June 10th. That wouldn't work so in between my girls tried on at least 25 dress... read more
Business response:
Hello Deborah, thank you so much for providing such an informative review of your experience. We are very sorry to hear that you were disappointed with your experience. This is not the type of service we would like to provide for any of our guests. I will be forwarding this feedback to our store managers to ensure our stylists are providing the service we expect. Again we apologize for this experience please email dbcare@dbi.com (Subject: Attn Ross A) if you would like to discuss further. Thank you. Ross A
I would like to give this zero stars, but because of previous experiences that were good, I will very generously give it one. I have previously come to this location to buy two prom dresses, which were very expensive and my experience then was absolutely amazing. Fast forward to now, four years later where I made an appointment to be measured and fitted for a Vera Wang bridesmaid dress. I walk in and there are only two people at the registers and one stylist working. It took over 10 minutes of me standing there before I co... read more
Business response:
Hello Sandy. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: Ross A) so we can set you up with a more personal appointment. Thank you, Ross A.
Wish I would have read reviews before wedding dress shopping here. Not a personalized experience at all. Way overbooked appointments, my stylist was jumping from room to room. Felt rushed and chaotic. When I came back to pick up/try on my dress I was alone with my toddler son, I was offered no help getting in my gown or even carrying it to the fitting room for me.
Business response:
Hello Ashley, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A). Best wishes, Jessica H.
For one, i specifically told my consultant that i didn't like lace and she continued to bring me lace... dressing rooms were tiny and there was so many people in there it was unbelievable. On top of it not once did she ask me if i wanted a veil. I mentioned it and she told me i could go put my dress back on and try some on or schedule a whole new appointment for accessories... and my consultant was going between me and 3 other groups... it is over booked and overly crowded. Not only that but my consultant measured my over a... read more
Business response:
Hello Brittany, we are very sorry to hear that you were disappointed with your experience. This is not the way we would like to our consultants to help any of our guests. Our stores are very busy around this time of year and can get very crowded. We have forwarded your feedback to our management team to ensure we can provide the best experience for all of our guests. If you are interested in returning with another stylist in store please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.3 star rating with 3,513 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open at 10:30 a.m.