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David's Bridal Lafayette LA
- Bridal
- Lafayette, LA
About this business
Location details
3600 Ambassador Caffery Parkway, Lafayette, LA, 70503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
If no stars was an option that’s what I would give them. We got no greeting when we walked in, our associate didn’t even help us pick out and dresses and told us she would just pick up the dresses and put them by the dressing room. When the bride found a few she brought them to the dressing room and told her she wasn’t going to help her put them on and fit them to her because “she had another bride at the same time” and told us Melissa would help. Well she got the dress on that was 8 sizes too big and we had no clamps or ass... read more
Business response:
Hello Madison, we would like to apologize on behalf of David’s Bridal for the service you received in our Lafayette store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Please email us at dbcares@dbi.com (Subject: Attn. Jessica H) to discuss further. Best wishes, Jessica H.
RecommendedThe ladies here have always been a help neither Covid and hurricane Laura affecting two different wedding dates, they never cease to go above and beyond to assist. Kennedi was an absolute angel to work with!
Business response:
Thank you so much for your kind words, Taylor Amanda. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedVery friendly, and helpful
Business response:
Hi Bertha, we are thrilled to hear how pleased you were with the service our Lafayette store provided you during your recent visit. Thank you so much for taking the time to share your memorable experience with us. Best wishes, Jessica H.
Horrible customer service, they told my fiance alterations were included in the overall price, then once she got there they tried to add another $500 for alterations. She also cut herself and bled all over my fiance's white dress. She continued to be disrespectful and super unprofessional when we pointed out that she bled on the dress. Asked to talk to someone higher than her and she refused to call anyone. If there was a zero star I would definelty think this store would fall under that category. After hearing other reviews... read more
Business response:
Hello Blayze, we would like to apologize on behalf of David’s Bridal for the service you received in our Lafayette store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Please email us at dbcares@dbi.com (Subject: Attn. Jessica H) so we can personally address your concerns further. Best wishes, Jessi... read more
Never keeps appointments and didn’t do anything about the dress they ripped.
Business response:
Hello Jack, We would like to apologize on behalf of David’s Bridal for the service you received in our store. Your experience does not reflect what we as a company strive to achieve for our guests. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We want to make this right, please email us at dbcares@dbi.com (Subject: Attn. Jessica H) so that we can personally address this matter. Best wishes, Jessica H.
Very poor customer service! Made an appointment for an alteration, waited an hour, no one wanted to help until I walked out of the store with the dress I purchased from David’s Bridal! So to any brides out there I strongly suggest you shop somewhere else, these ladies don’t have time!
RecommendedThis place is absolutely RIDICULOUS! Unprofessional to say the least! In the last few months they have made so many mistakes and the only acknowledgment I’ve gotten is “oh, so sorry that happened”! I will NEVER shop here again and will tell everyone that I know to stay away and shop elsewhere! How this establishment is still open I have no idea! Oh and how could I forget, when I came to be fitted for my bridesmaid’s dress my sister picked out for her wedding they gave me the WRONG dress and then it was too late to order one!
Business response:
Hello Anita. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, April B
RecommendedYes I was nervous but the girls made me feel great Ms. Elizabeth was the lady who helped me she was great
Business response:
Hello Katie, thank you so much for sharing. We are excited to hear Elizabeth was able to make your visit a special one. Best wishes. April B.
RecommendedService is amazing I found the dress I dreamed it's beautiful they made my visit very special.
Business response:
Hello Summer, thank you so much for sharing. We are excited to hear our team was able to make your visit a special one. Thank you. April B.
Frequently asked questions about David's Bridal Lafayette LA
How is David's Bridal Lafayette LA rated?
David's Bridal Lafayette LA has a 4.8 star rating with 2,894 reviews.
When is David's Bridal Lafayette LA open?
David's Bridal Lafayette LA is closed now. It will open at 10:30 a.m.