David's Bridal London ON

Name: David's Bridal London ON
Address: 1025 Wellington Road, Unit 1, London, ON, N6E 1W4, CA
Telephone: (519) 681-2839
Rating: 4.6

4.6

Bridal
London, ON

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

1025 Wellington Road, Unit 1, London, ON, N6E 1W4, Canada

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Weekday	Schedule	Status
Mon	10:30 a.m. to 9:00 p.m.
Tue	10:30 a.m. to 9:00 p.m.
Wed	10:30 a.m. to 9:00 p.m.
Thu	10:30 a.m. to 9:00 p.m.
Fri	10:30 a.m. to 9:00 p.m.
Sat	9:00 a.m. to 7:30 p.m.
Sun	10:30 a.m. to 7:30 p.m.

4.63,430 reviews

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Melinda Biel

3 years ago

Brides & Bridesmaids BEWARE!! My Bridesmaid Dress Did NOT arrive on Time!! Sorry to report- but I ordered a bridesmaid dress on Jan.22 of this year for a wedding the 1st weekend in June. They said for sure it would arrive by mid May. I called May 10th, and they said it would come for sure by May25th. I said that was cutting it so close, because I fly out on June 1st for the wedding in Alberta. All the other bridesmaids in Alberta already had their dresses. They said it could come in at any time so keep calling…so I did. And ... read more

Adrianna Antoinette Clark

5 years ago

David's bridal were crap for us. They were great until I choose the dress, after that my 2nd appointment they just showed me where the dress was and didn't even bother helping try it on. They also made me pay $99 for a corroset which I didn't need as it was already in the dress but I didn't know that, a hair price which they popped in my hair while trying the dress on ( I didn't even know I bought it) and also a veil which was $150. They litteraly assume that whatever they put on you, that your going to buy it and they don't... read more

Business response:

Hello Adrianna, we would like to apologize for any frustrations that we may have caused you. We would like to look further into your concerns, please email us at Dbcares@dbi.com (Attn: location), so that we can gather more information and further assist you. Thank you, DBI.

Jade Guindon-Leblanc

5 years ago

Worst customer service. The workers are rude and talk smack about the people who come into their store. The employees do not focus on the person they are suppose to be helping, but instead walk around the store aimlessly. My sister had one worker tell her she should have bought the dress she liked from the other store instead of pretty much wasting her time. if you don’t want somebody’s money, this is a great way to act! absolutely disgusted with the employees at this store. how do you make somebody feel so insignificant whi... read more

Amy Lynn

Recommended

5 years ago

I made an appt and my consultant was Rita. She was just amazing. Even though the store was packed, she made me feel like I completely had her attention. She kept me organized and definitely knows her products. She recommended accessories that beautifully fit the dress I had narrowed it down to. I ultimately decided to buy the dress and she took time to put me in the dress again to ring the bell. The little tradition they have is so amazingly special. Everyone was so friendly and professional there. I highly recommend this ... read more

Business response:

Hello Amy, thank you so much for sharing. We are excited to hear Rita was able to make your visit a special one. Best wishes. April B.

Jess Hanson

Recommended

5 years ago

Let me start this off by just saying wow. Yesterday I tried on wedding gowns for the very first time, at davids Bridal. I had two lovely ladies helping me the entire time. They made me feel soo beautiful, & they went above and beyond my expectations.. not just one but two of the gems there were literally running around the store pretty much the whole time I was there finding me shoes, and veils, hair pieces and belts to complete my look. They provided a heart warming ceremony aswell when I said yes to my dress! There was no ... read more

Business response:

Hello Jess, thank you for sharing your experience with our London team. We are so excited that we were able to provide you with top notch customer service. Best wishes. April B.

Cassandra Sfakianos

6 years ago

I personally had a bad experience at David’s compared to other bridal stores. The only reason I say this is the rep who helped us didn’t actually help at all. We went in with 4 completely different body types and the lady who was assigned to our appointment had zero enthusiasm to help find dresses everyone felt comfortable in. She didn’t pull anything for us and we had to keep looking in the stacks for whatever we wanted (which is totally fine but she would have known better what styles they had that fit descriptions). S... read more

Business response:

Hello Cassandra, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B.

Agathe Van Den Brink

6 years ago

On their internet page it says appointments are best to guarantee a spot but walk-ins are welcome. Horrible experience! Last time we walked in, we got turned around and was told to book an appointment, which we did call to book an appointment that week, but they didn’t want to book over the phone saying we dont need to book for a bride just bridal party. We still ended up booking for that same day, but different time because they had 3 brides in already. When we returned that day, took forever to get served and the excuse ... read more

Business response:

Hello Agathe, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experien... read more

Shawna Leigh

6 years ago

Worst wedding experience yet! I made an appt. back in March for my wedding party to find bridesmaid dresses- when we got there this Saturday we were told we only had one dressing room for all 6 of us. On top of that, there were no chairs for our use. After my bridesmaids would try on a dress- someone would come and say.. "are you done with that?" and take it. A pretty unprofessional and chaotic experience over all.

Business response:

Hello Shawna, we apologize that you are unhappy with our services. Please know that the weekends tend to be very busy, however we always strive to provide stellar service. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.

Ashlyn Victoria

7 years ago

Rude hostest or whatever you would call someone standing at a desk being a jerk to people who are trying to spend money AND have an appointment?! Walked out and none of us will ever be back. What a joke.

Business response:

Hello Ashlyn, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.