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David's Bridal Maple Grove MN
- Bridal
- Maple Grove, MN
About this business
Location details
Arbor Lakes Shopping Center, 12965 Elm Creek Boulevard, Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Customer service started off pretty poor but the Manager provided a smooth recovery. Thanks David’s Bridal! 😊
Business response:
Hello Chloë, while we are disappointed to hear that you did not experience 5-star service from start to finish, we are pleased to learn that our management team successfully addressed your concerns to remedy the situation. Thank you for sharing your feedback. Should you require further assistance, please reach out to us at DBCares@dbi.com (Attn: Maple Grove). Best, DBI
davids bridal is the worst. my bridesmaid dresses are 2 weeks late and I cant get a human person on the phone to help tracking my order. this was so far the worst wedding decision I've made
Business response:
Hello Ash, Thank you for sharing your star rating. We are disappointed that we were unable to provide you with a 5 Star Experience. We would love to know more about your visit. Please email us at DBCares@dbi.com (ATTN: Store Location Visited) with more details. Best, Davids.
I have been calling number to find the status of my order, but am told phone number is disconnected. Can you help I paid for my dress up front and it now appears on my charge account.my consultant was 7052637. My name is Janet Gerads order number 441070025065 coldshldr blouson alovr bd D41. D19850MMAUVE size 20.can you help? The wedding is in one month. Thank you. Purchased at Arbor lakes store.
Business response:
Hello Jan. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
Horrible location. Don't even know where to start from Horrible communication with the manager of the store, to losing multiple dresses, shipping them to wrong addresses. What a joke. Will never shop here again. This was throughout 6 months. 4 of my bridesmaids that used this location all had problems. Would not recommend.
Business response:
Hello Jaysheri, we are sorry for the issues that you encountered. We apologize for the less than satisfactory experience. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. Our team has since reached out to the store’s management team in regard to your feedback, to assist with training and coaching opportunities for the staff. Thank you, Steven E
I called and was on hold for like 30 minutes and the lady finally answered. I asked if I could check the status of my dress and she continues to tell me it’s been picked up. I ensured her not and then she slowly went “do…. You…. Have … the …. Dress?” Like I’m stupid. I’ve also been called twice saying my dress was ready and both times I went it was the same as when I tried it on in the store the first time. They finally located my dress and told me it’s been there for “weeks,” yet no one called me.
Business response:
Hello Kathryn, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
My daughter is a Senior this year. Going to your Senior prom is exciting and suppose to be one of the celebrations of graduating High School. We went to David's Bridal in Maple Grove February 25, 2022. we booked our appointment which we assumed we'd be met with a sales person or at least someone to help guide us. We weren't. We filtered through the dresses found one that was going to work. Purchased the dress on Feb 25, told they would have it In mid March. We called March 11th, we're then told sorry it'll be end of March to... read more
Business response:
Hello Melanie. We are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to discuss your experience and have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com
Had an appointment to try on prom dresses with my daughter and they only allow you 30 minutes? BS! Complete joke. They rush you out and push you...Maple Grove, MN Store
Scheduled an appt for flower girl dress shopping with my flowers girls for my wedding and their moms. The lady who checked us in at the front pretty much just brought us over to the dresses and said “here they are,” and took off. We had to figure out the sizes and colors on our own. She didn’t even bother to come back to check on us to see how we were doing, we had to track her down to get our questions answered. She also had attitude with us from the start. After 45 mins she finally decided to check on us and said “how’s it... read more
Customer service was horrible!! Not a good selection of dresses, DIRTY!!!
Business response:
Hello Donna, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. Please contact us at dbcares@dbi.com (Subject Attn: Steven E.) to return. Thank you, DBI
Frequently asked questions about David's Bridal Maple Grove MN
How is David's Bridal Maple Grove MN rated?
David's Bridal Maple Grove MN has a 4.5 star rating with 4,472 reviews.
When is David's Bridal Maple Grove MN open?
David's Bridal Maple Grove MN is open now. It will close at 7:30 p.m.