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David's Bridal Maple Grove MN
- Bridal
- Maple Grove, MN
About this business
Location details
Arbor Lakes Shopping Center, 12965 Elm Creek Boulevard, Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I have sent at least a dozen messages and called several times. I had the worst experience here and would really appreciate a manager getting back to me asap.
Business response:
Hello Robin, a member of our team has been trying to contact you regarding your experience. Could you provide us with the best day and time to our team member to speak with you at the email dbcares@dbi.com (Subject: Attn. April B City/Store Location)? Thank you. April B.
Me and my daughter went there on Friday . It a worst place ever that we ever seen how the maids treat their customers. My daughter asked them for the fitting room, they told my daughter that the fitting room is full. I went to see the fitting room it not that much of peoples in there, they had plenty of fitting room that haven't use yet. We found a dress waiting to pay. The maids came back and forth around the checking desk, they just Ignore us. Are they being racist to us Asian people or do they think that we can't not aff... read more
Business response:
Hello Vaj, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: April B. ? (Insert City/Store Location)). We will be sure to share y... read more
WORST PLACE EVER, DO NOT GO HERE!!! I am the Maid of Honor for my Sister's wedding and am less than impressed. We made an appointment for the Mother of the Bride to try on dresses and for my Niece to try on Flower Girl dresses. We were told upon check in that the associate we had an appointment with had other appointments as well as ours and that she would be going back and forth as much as she can and the check in lady had to be sure to tell us that "this is normal"(IT'S NORMAL TO OVERBOOK YOUR ASSOCIATES?). Then we were to... read more
Business response:
Hello Jennifer, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
You guys need to spend more time and being more friendly to the bridesmaids. I get it, The brides dress is where you make the most $. But I almost packed my girls up and said let’s go somewhere else where we won’t feel rushed and have to purchase the first thing we try on, because they’re too busy trying to rush us out for the next person. Overall, very friendly to the brides, not so much to bridesmaids. This has also been my experience twice as a bridesmaid. Either don’t book so much at a time, or train your staff bett... read more
I arrived late but it didn’t matter, they booked 2 clients at the same time, which in my opinion, if you are spending hundreds of dollars should be exclusive to one client at a time. The woman we worked with was nice but I (the bride) didn’t even have a chair to sit in. We stood for the entire visit until someone else left. Plus the woman couldn’t even remember the sizes and dresses my girls wanted to try so some girls were given too big dresses while others were given too small. It was ridiculous. In addition I went online ... read more
Business response:
Hi Khadijah, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback will be shared with the appropriate teams so that we can grow from this experience. Thank you, April B.
Such poor quality, for bridesmaid dresses. Bummed out about it, the dresses look so different in the Magazines and adds.
Business response:
Hi Ruth, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality products and service. We appreciate your feedback and will share it with our teams so that we can grow from it. Thank you, April B.
Unpleasant welcome, despite having an appointment, my group and I felt like we were inconveniencing the staff by showing up even though I already had specific dresses picked out and was one of the easiest and most laid back customers ever. The few staff that were remotely friendly seemed overloaded and stressed out. I turned around and went back to the shop I had been at previously and purchased my dress there instead.
Business response:
Hi Angella, we are so sorry to hear that our team disappointed you during your recent visit to our Maple Grove store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
Business response:
Hello Allie, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:April B). Thank you, Steven E
This is the WORST store ever. Save yourself headaches and go anywhere else. I'm sad to say that, because I've bought 2 prom dresses here and had good experiences with those, but I don't know if it's recent changes or just when it comes to weddings/wedding parties but this experience has been horrible. First, the bride has had numerous issues with her dress. As a bridesmaid, we all ordered our dresses custom and were told they would be altered to our heights. I'm 5'3", so I needed a significant amount taken off mine. I picke... read more
Business response:
Hello Nicole. We would like to apologize for the miscommunication you had from our store. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
Frequently asked questions about David's Bridal Maple Grove MN
How is David's Bridal Maple Grove MN rated?
David's Bridal Maple Grove MN has a 4.5 star rating with 4,482 reviews.
When is David's Bridal Maple Grove MN open?
David's Bridal Maple Grove MN is open now. It will close at 7:30 p.m.