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David's Bridal Maple Grove MN
- Bridal
- Maple Grove, MN
About this business
Location details
Arbor Lakes Shopping Center, 12965 Elm Creek Boulevard, Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Very poor customer service. Associates shouldn’t laugh at customers with lower budgets than originally planned the first time they were in. My initial appointment was great. Found a dress I loved but didn’t have cash for it, so we were waiting a bit as our date was still over a year away. Then COVID hits. Now we have drastically reduced our budget. I go back in for a second appointment with a dress I’ve found on clearance online but I didn’t try any on in that style before, so I asked for help looking for some they carried i... read more
Business response:
Hello Mikelah, thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry to hear that you felt like this during your visit. We will be sure to address this with our Maple Grove location. Any form of discrimination is not welcome in our store. We would love to have you back to provide you with a much better experience. Best wishes, Steven E
finding my dress wasn't a problem. i told them my price range for everything. my dress was $20 over my budget fine it was only $20 and I loved the dress... with me being pregnant though they were worried about how it was gonna fit.. so they had someone from alterations come out and talk to me and they told me what they could do, then I asked how much they told $150 and because the wedding was only a few weeks away I had to pay $60 rush fee. I said okay I can do that. so I made alterations appt and then at end of the appt tal... read more
Business response:
Hello Brionne, we would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, DBI.
I made an appointment it didn’t start till 30 mins later because my stylist was on lunch. Than why have me make an appointment? Than staff had my mother, sister and cousins standing while the bride next to me had seats for her guest. When I ask if they could have seats was told we can get them ourselves. Staff also did not ask me what I was looking for and tended to other brides as well. The dresses were dirty and had hair on them. I came for an experience and didn’t get anything close to a good thing. My bridesmaids decid... read more
Business response:
Hello Amrita, we are deeply sorry for the quality of service you recieved during your recent visit. We would like a chance to discuss your concerns, and an opportunity to improve your experience with us. If you would like to email us at dbcares@dbi.com, (Subject- Attn: city/location) we would be honored to speak with you further regarding this matter. Thank you, DBI.
I will absolutely not be recommending David’s bridal to anyone. My appointment didn’t start until 20-25 minutes after it should have. I understand things don’t always run as planned, but a heads up would have been appreciated. Then they told me to pick 3 dresses I wanted to try on. Come to find out they didn’t have them in my size anyways. When she did take the time to acknowledge me, my consultant was bringing me all kinds of dresses she knew wasn’t in my size. Then she has the nerve to say, oh sorry we don’t really carry p... read more
Business response:
Hello Amber, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
I had an absolute horrible experience at David's Bridal today. I walked in and had an appt. but I just had this weird feeling about the lady that was helping me. She showed us where all the dresses are to look at. Once i had a couple to try on she brought them to the dressing room and said here you are and walked away. She didnt help get me into any dresses. I caught her rolling her eyes when I wasnt finding anything I like. I kept telling her the style dresses I like but wasnt getting anything close to those styles. I thoug... read more
Business response:
Hello Carrie. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
I had requested time in late afternoon earlier the same day, received a confirmation of that time and upon arrival the staff had no knowledge of said appointment. I was made to feel like an inconvenience, as they had to find a consultant to work with me this took about 15-20 minutes. The consultant I worked with was pulling dresses for me based off very little information, showing me styles that didn’t flatter me and the one dress that I liked the best was very far outside my budget, I left feeling disappointed and discourag... read more
Business response:
Hello Ashley, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it with our management team. Thank you, April B.
My daughter's wedding was on the 23rd of June. We purchased all of the brides maids dresses there (4 total) 3 out of 4 had to either be replaced or had the zippers fixed, incurring extra cost. One the day of the wedding the maid of honor (in an already repaired dress) had to be sewn into the dress because of yet another faulty zipper! I would have expected better quality from a well known bridal company.
Business response:
Hello Crystal, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Business response:
Hello Sue, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Ladies, do your research before you just book a bridal party fitting. I live in Sheboygan, WI. aprox. 7 hours from this location, i scheduled my apointment here because my mom and 3 of my bridesmaids live in MN as that is where I am from as well. Moved out here to be with my fiance. So I called about a month before the scheduled appointment to book a BRIDAL PARTY dress fitting figuring my mom, flower girls and bridesmaids would all get a chance to try on dresses for my big day in October. I even specified when I was making ... read more
Business response:
Hello Jess. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
Frequently asked questions about David's Bridal Maple Grove MN
How is David's Bridal Maple Grove MN rated?
David's Bridal Maple Grove MN has a 4.5 star rating with 4,495 reviews.
When is David's Bridal Maple Grove MN open?
David's Bridal Maple Grove MN is closed now. It will open tomorrow at 10:30 a.m.