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David's Bridal Natick MA
- Retail
- Natick, MA
About this business
Location details
Sherwood Plaza, 1290 Worcester Street, Suite B, Natick, MA, 01760, United States
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Our consultant was very friendly & helpful. My whole wedding party (9 girls total) chose s dress they loved and it was all so quick! I was nervous going on a weekend thinking it would be very crowded but we had a lot of our own space/fitting rooms which made that day even more enjoyable.
Business response:
Hello Melisa, thank you for taking the tie to share your experience! We are so happy to hear how friendly and helpful your consultant was at our Natick location. It is such a joy to hear that you got he proper attention and assistance that you deserved. Thank you for taking the time to provide us with your feedback. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Cierra S.
Carol was pleasant, very mindful of our budget and willing to assist us in anyway. She really listened to what we wanted and helped us find the perfect dress.
Business response:
Hello Katja. congratulations on finding the perfect dress! Thank you for taking the time to compliment Carol on the service she provided. We are thrilled that you enjoyed your time at David's Bridal! If you need assistance with anything in the future, please do not hesitate to contact us. Thank you, Cierra S.
No one basically offered us any help. We were just standing in the back for 5 minutes as we were told, and we had to go all the way back to the front in order to ask for service. I felt as if I was "bothering" them by asking them to assist us, as I was interrupting their conversations.
Business response:
Hello Jennifer. We would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.
There was lack of help. We were looking for flower girl dresses and when we checked in they said there would be a stylist back to help us. No one came to help. I had to go up front and ask if my girls could start trying on dresses and if anyone was going to help us. Someone started to help us, but gave us no style advice, no fitting advice, no advice at all. I just though when they said they would send a stylist back that someone would be working strictly with us. It was a bit of a disappointment because my oldest daughter w... read more
Business response:
Hello Rachel, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Cierra S.) Thank you, Cierra S.
Great
Business response:
Hello Breanne! Thank you so much for sharing your experience with us. Congratulations and best wishes! Ciara D.
Appt was on time....consultant assigned Stacy was good about pulling other dresses beyond the 1st 3 and shared her opinion which helped.
Business response:
Hello Jillian, it is a pleasure to hear how hear how helpful Stacy was while visiting our Natick location. Thank you for taking the time to provide us with your feedback. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Cierra S.
My stylist, Kathy, was fantastic. She was so joyful and helpful it really made for a wonderful experience. She listened and watch my expressions to help guide us in finding the perfect dress.
Business response:
Hello Kimberely, we are so excited to hear how helpful Kathy was while visiting our Natick location. Thank you for taking the time to provide us with your feedback. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Cierra S.
very frustrating experience. Waste of time. I called prior and asked for dress lead time (was told that was ok) then explained what I was looking for and basically ended up having to search everything on my own because the assistant could not assist without a picture. She was pleasant but not able to direct the visit or offer to show me anything based on what I requested until I took pictures out of my phone from davids bridal and she said oh yes we have that. I asked three times.. what am I supposed to do.. what do brides d... read more
Business response:
Hello Ginger. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a wonderful experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (attn: Cierra S) so we can set up a comeback appointment for you. Thank you, April B.
The staff was exceptional.
Business response:
Hello Joann, thank you so much for sharing your experience with us. We are excited to know you were satisfied with our service. Congratulations and best wishes. Cierra S.
Frequently asked questions about David's Bridal Natick MA
How is David's Bridal Natick MA rated?
David's Bridal Natick MA has a 4.5 star rating with 2,216 reviews.
When is David's Bridal Natick MA open?
David's Bridal Natick MA is permanently closed.