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David's Bridal Richmond VA
- Bridal
- Richmond, VA
About this business
Location details
12292 West Broad St, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Horrible customer service and very unhelpful managers. They push their sales consultants to lie by any means to push a sale. They also make you buy way bigger so you make an alterations appt. My dress is brand new with tags in the bag tried on twice. I know the exchange policy is 69 days from receiving your dress. Well i was told that my dress was in such demand that it would be at least 8-9 months. It took two weeks and the size I ordered is too big. They swore up and down this was the size I was going to need. Fast forward... read more
Business response:
Hello Catherine. We are deeply upset to see that you are having these frustrations with us and would like to sincerely apologize. It is our goal as a company to provide assistance that is professional, honest, and helpful. We would like to look into this further and invite you to email us at DBcares@dbi.com (Attn. Richmond) with more details. Thank you, Ellice J.
After alteration appointment went horribly bad. When I tell you I was crying in the fitting room. This is supposed to be a memorable experience they ruined that for me.
Business response:
Hello Olivia. We are sorry to see that you did not have a better experience with your dress alterations. We would never want any of our guests to leave feeling this way and invite you to email us at Dbcares@dbi.com (Attn. Richmond) if you need further assistance. Thank you, Ellice J.
Don’t do it!! Horrible customer service and selections!
Business response:
Hello Rachael. We are sorry to see that you did not have a better experience with us. We would like to hear more about your visit and invite you to email us at Dbcares@dbi.com (Attn. Richmond) with more details. Thank you, Ellice J.
Not only did I come to David’s Bridal & have a bad experience trying to buy my wedding dress because of bad advertising online; but I decided to give them another try to do the alterations for my dress, bad idea. Before I even made my alterations appointment I asked about how much it would cost to have alterations just so I had an idea on how much I would be paying.. I was told no more than $200. I ended up paying $475. I’m not happy & I won’t ever be going back. I advise customers to go somewhere else.
Business response:
Hello Brittany. We would like to apologize for the experience you had with our store. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, Ellice J.
Ordered 2 flower girl dresses in store, after getting measurements from their employees, went ahead and ordered the dresses to be shipped to our home. Fast forward 2MONTHS! We finally got our dresses and the sizing is all wrong. I went to the store to try a different size and it is still completely off. So I decide to return the dresses and last minute look for something else and they inform me I had 7 days from when I purchased to return. I don’t know how I can return an item that I didn’t receive until 2 months later. St... read more
Business response:
Hello Nadia. We are deeply sorry for any frustrations caused. While our stores do have certain polices they must follow, we want to be professional and as accommodating as possible for our guests. If you need further assistance in this matter, please let us know at DBcares@dbi.com (Attn.Richmond) with more information. Thank you, Ellice J.
Absolutely awful. Won’t go back ever again.
Our consultant was amazing, Chloe, she went out of her way to help us and make sure we were okay (She would be the only reason I would ever contemplate going back). However, the manager Tanya was rude, hateful and extremely disrespectful. A bridesmaid and my mother(MOG) and THE BRIDE were all in tears. They came in three times, after they were told too and she kicked them out every time. But there were plenty of other people coming in and out looking at dresses. Not only that when they were finally in, she followed them and ... read more
Business response:
Hello Madeline. We would like to apologize for the experience you had with our team. We want to make sure that we are being accommodating and professional to all of our guests. We are sorry for not doing so, and will discuss this feedback with management. If you need any further assistance or would like to share further details, please reach out to us at DBcares@dbi.com (Attn. Richmond). Thank you, Ellice J.
Recommendedgo in open minded! the dress you think you want may be the exact opposite of the one the girls find is really the perfect one for you!
Business response:
Hi Gretchen Ann and congratulations! We are delighted to hear that our team was able to help you find the perfect dress. Thank you for sharing your experience with us! Best wishes, Ellice J.
Very unreasonable during COVID Pandemic with a return on 2 dresses (never opened )& proof of purchase . No solutions. Wedding canceled due to COVID .
Frequently asked questions about David's Bridal Richmond VA
How is David's Bridal Richmond VA rated?
David's Bridal Richmond VA has a 4.6 star rating with 4,939 reviews.
When is David's Bridal Richmond VA open?
David's Bridal Richmond VA is closed now. It will open at 10:30 a.m.