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David's Bridal Richmond VA
- Bridal
- Richmond, VA
About this business
Location details
12292 West Broad St, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Extremely poor customer service. My bride to be is having one of the worst experiences. I wasn’t there when she got her dress, just her telling me about her experience. However, this past Sunday I went with her and all the bridesmaids since menswear house is next door and witnessed first hand the poor service. Over heard the consultant talking to another one about how she needed to hurry up so she could sell more because of it being commission based. The consultant whom name I will not mention but will say she has a tattoo o... read more
Business response:
Hello Andrew, we are deeply sorry that your fiances recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you both will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN: BrittianyD. in the subject line. I will be sure to share ... read more
Poor customer service yesterday!! OMG!!! I can’t believe the way we were treated!! I won’t never recommend Davids Bridal again.....Im sad that I have to come back in a few weeks for another wedding Im in. I wish the bride to be would pick somewhere else. I hope we are treated with respect this time! Even the manager was so rude!! We end up leaving store after 3hrs because we were ready to purchase ALL our dresses and they kept saying the registers was down. We end up ordering all of it online!! The guy we called to order eve... read more
Business response:
Hello Raycine, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. We will be sure to share your experience with our management team so that we can improve our service.If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you, BrittianyD.
This is the worst store ever with a rude consultant. My two daughters and I went to this store to look at some wedding gowns. Upon entering we were ask if we had an appointment and we replied no. We waned to look at some gowns. So we were told that we would need to sign the book in which my daughter did and she was pointed in the direction of the bridal gowns. Well my daughter found a dress she wanted to try on. The rude consultant came running across the floor and SNATCHED the gown out of my daughter hands( very rude and ... read more
What a joke!! I wouldn’t recommend buying anything from them!
Pretty disappointed at how overbooked they were. Felt like the staff pretty much ignored us when we walked in for our appointment for bridesmaid dresses. There were other parties using the same dressing rooms and viewing area, which definitely took away any fun or personal touch. I was not impressed by any part of this appointment. We finally found a dress and left. Felt like we missed what could have been a fun day and a chance for the bridesmaids to get to know each other.
I went to David's Bridal a couple of years ago with my daughter-in-law to be shopping for the fabulous $99 dresses they advertise. However, the staff treated us like we were shopping for cheap dresses, and they did not have a selection of different sizes with current Styles. What's the point?
Business response:
Hello Kimi, We are heartbroken to hear that your visit was anything less than we would have hoped, and would love the chance to make this time more rewarding for you. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can ensure you are provided with the service we cherish. Humbly Yours, Jill K.
I scheduled an appointment for both my wedding dress and my bridal party dresses during my appointment I did not get the help I needed the whole appointment my consultant was away when she was around she was extremely rude not to mention she brought me dresses that where 300$ over my budget after falling in love with a dress my father and I decided we would get it, I was fitted as a size 2 and told the consultant that’s what I needed. When I finally got the call that my dress was in we rush to the store so we wouldn’t have m... read more
Business response:
Hello Taryn, we deeply apologize that you are unhappy with our services during your time with us. This is certainly not the experience we expect for any of our guests. So that we can better assist you, please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Nobody help me that much when I complain about my bridemaid dress. Made up crap material than floor model. For this dress I spend $400!!! I wouldn't recommend this to anybody! Horrible place! Waste of money and time!
Business response:
Hello Kristina, we are so sorry to hear that you feel this way. We strive to provide each and every one of our customers with the best possible customer service and we are so sorry to hear that was not what you received. We will be sure to provide our team with your concerns to ensure better service in the future. If there is anything more we can assist you with please email us at DBCares@dbi.com (attn:BrittianyD) Thank you
I just went in for my alterations "appointment" that was scheduled for 12pm. And just like my "appointment" I made for my dress and bridesmaids dresses they overbooked the "appointments" and staff were running all around. Same thing with my alterations "appointment" I show up on time and they already have 2 people getting fitted. So I'm waiting again. I didn't get seen til almost 1pm! An hour past the supposed appointment. Why offer appointment times if they can't keep them?! No one has time to waste when it comes to their w... read more
Business response:
Hello Pauline, thank you for taking the time to provide us with your feedback. We apologize for the atmosphere you received during your visit. Our stylist may have to handle multiple appointments at once. We still expect our associates to work together to help all guests in store. We apologize you weren?t given the attention you anticipated. If you are interested in discussing this issue further please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
Frequently asked questions about David's Bridal Richmond VA
How is David's Bridal Richmond VA rated?
David's Bridal Richmond VA has a 4.6 star rating with 4,939 reviews.
When is David's Bridal Richmond VA open?
David's Bridal Richmond VA is open now. It will close at 7:30 p.m.