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David's Bridal Richmond VA
- Bridal
- Richmond, VA
About this business
Location details
12292 West Broad St, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I was looking for a dress for Mother of the Groom. I needed a short dress. Everything they had was all lace. Very poor selection. Big waste of 10 minutes!
Business response:
Hello Carolyn, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you.
If I could give 0 stars I would!! I will NEVER recommend David's Bridal to ANYONE EVER!!! They've been the worst place to deal with! While we were there looking for bridesmaid dresses our consultant, Lisa, was nowhere to be found! We had to basically run the appt ourselves pulling the dresses we wanted and the correct sizes. So at the end of the appt, Lisa grabs some random sheet of paper and writes on the back of it all of the dress info for each girl. 10 DAYS LATER one of my girls goes back in to order her dress and Lisa h... read more
Business response:
Hello Jillian, we sincerely apologize that for this inconvenience. We understand your frustrations and we will be sure to provide your feedback to our Management team to ensure this does not happen again. We would love the chance to have you and your bridesmaids back so that we can properly enter their information into our system and assist with the order process. Please email us at DBCares@dbi.com (Attn:BrittianyD) if you would like to return. Thank you
We went in for our scheduled bridal appointment. My group picked 6 dresses that we thought I would like. About the 4th dress in we decided that style was not for me so a friend went to look again and came back with one dress. The consultant snapped at her that she could not go pick out dresses, we picked out our 6 already. After trying on everything I made it clear that I did not like a lot of lace, beading, etc. a small amount was fine but I did not want a lot. Our consultant said she had an idea of what I liked and would b... read more
Business response:
Hello Jessica, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. BrittianyD). Best wishes, Jessica H.
This place is awful. They should be ashamed to be a customer service business. First of all when we went to try on dresses and get fitted we picked our own dresses and even had to clip each other because our consultant was god only knows where. That day I'm told I have to order the dress that day in order to get the dress in time for a wedding that's 5 months away bc a size 6 is not as common?? So I ordered the dress and was told after I paid that it will be here at the end of July. So now I just had to order a dress that da... read more
Business response:
Hello Shelby, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like the opportunity to explore this matter further for you. If you are interested and wish to further discuss this matter, please contact us at dbcares@dbi.com (Subject: Attn: Brittiany D. ? (Insert City/Store Location)). Thank you, Christine G.
Buying the dresses for the junior bridesmaid and flower girl went just fine the consultant was very helpful. Now the alteration appointment is another story. It starts off with me asking them to remove the belt and she was like that is no problem at all and then proceeds to cut a hole in the chiffon and was oh no I didn't cut a hole in it. HELLO I JUST WATCHED YOU!!! I think the part that made me the most mad was she was like oh well. Now grant it, it is a small hole but really that's not the point!!!! And please tell ... read more
Business response:
Hello Rita, we are very sorry to hear that you were disappointed with your experience with our alterations department. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that. If you are interested in discussing this further please contact us at dbcares@dbi.com (Subject Attn: Brittiany D) Thank you, Marquita D.
I visited this store with a friend yesterday. She was looking for a bridesmaid dress. We were not greeted when we entered the store, but acknowledged 10 minutes later by a staff member to ask me to leave my coffee at the front counter. I helped my friend pull several dresses that were available in the color theme of her friend's wedding. Again, not one of the many sales associates offered any help. We used the online site to search the available colors of the dresses. My friend then tried on 7-8 dresses, again with no one of... read more
Business response:
Hello Emilee, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. BrittianyD) Thank you.
I should have read reviews PRIOR to buying my wedding dress here. SO MUCH DRAMA with DAVID's BRIDAL.
Business response:
Hello Melissa, thank you for your feedback. We are so sorry to hear that you feel this way. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you.
Business response:
Hello Christina, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you, Steven E
When we got there our consultant was rolling her eyes and complaining about her job right in front of us before she called our party back. From there she kept bringing dresses that were not what the bride was requesting. We finally found a dress ourselves for the bride. Then she didn't seem to want to help with the belt and got an attitude when another bride gave us some input. They were able to fit in the bridesmaids to try on dresses but we received zero help (although the woman in this section was very friendly and apolog... read more
Frequently asked questions about David's Bridal Richmond VA
How is David's Bridal Richmond VA rated?
David's Bridal Richmond VA has a 4.6 star rating with 4,939 reviews.
When is David's Bridal Richmond VA open?
David's Bridal Richmond VA is open now. It will close at 7:30 p.m.