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David's Bridal Richmond VA
- Bridal
- Richmond, VA
About this business
Location details
12292 West Broad St, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I swear on my life I have had the worst experiences (yes, more than one) with this store. I'm afraid to even sent this complaint because I still need to get my dress pressed and I am afraid of what will happen next. I will keep this short and if you have any additional questions or would like more details just let me know - but I will do my best to make this as short as possible. I purchased the Oleg Cassini Beaded Lace & Tulle Wedding Gown (CWG635) along with 2 veils, a bra, and the under skirt back in April/May 2016. I w... read more
Business response:
Hello Holly, we?re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com (Subject: Attn. Brittiany D) with your daytime phone number. We look forward to speaking with you. Thank you, Jessica H.
This place sucks, I'm so glad I didn't get my wedding dress there but unfortunately I did take my bridesmaids there and I feel so bad for them. From start to finish the experience has been stressful. Our first appointment for trying things on we were rushed through and when we finally picked out what we want and got dressed the fitting lady comes back and says my sister can't get hers because we have to give them 6 months for it then the dresses that we did get came in in like two weeks and they were literally see through � ... read more
Business response:
Hello Kerry, we are so sorry to hear that you feel this way. This is certainly not the service we expect to provide for any of our customers and we are so sorry that was what you received. We would be happy to speak with you further. Please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you
Our experience was BAD!! Would not recommend them!!
Business response:
Hello Denise, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Brittiany D in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Does not know how to handle a large party! Unprofessional staff. This is by far the worst customer service from David's Bridal! Glad I purchased my actual dress from a different location! The rest of my bridesmaids will be going elsewhere!
Business response:
Hello Kirsha, we are so sorry to hear that our team disappointed you and your bridesmaids during your visit. We will be sure to provide your feedback to our team to ensure better service in the future. We understand that you purchased at a different location and will be taking your girls else where, but if there is anything more we can assist you with please let us know. Thank you, BrittianyD.
I am very disappointed with my experience so far. I had an appointment in december with my bridesmaids to find their dresses and decide on colors. Our stylist was assisting A bride with her dress and attempting to work with us at the same time which left us feeling neglected and looking all over the store for her when we had a question. When I asked when the dresses needed to be ordered our stylist told us 8 weeks before the wedding (so april) should be plenty of time. I called up there today (february) and asked some questi... read more
Business response:
Hello Julianne, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Brittiany D) Thank you.
The initial visit was a walk-in and done as a bride to be and it was amazing... I've never gotten such attentive service and without an appointment... Sadly my three ladies scheduled appointments and did not get such great service... My Maid of Honor was completely ignored by the consultant, I had to go find dresses and another consultant just to get a long line bra to use... Each bridesmaid was treated as if they were not important even while there with an appointment. However on a good note, when I went in today for my bri... read more
Business response:
Hello Charmalee, we sincerely appreciate you taking the time to share your feedback. We are so sorry to hear that your appointment with your bridesmaids was so disappointing. We are happy to hear that you enjoyed your initial appointment as well as your alterations appointment. Please let us know if there is anything further we can assist you with. Best, BrittianyD.
Probably one of the worst experiences ever. Appointment started almost thirty minutes late, but still ended at the original time. So we only had about an hour. Our consultant wasn't very helpful and kept disappearing. She maybe pulled two or three dresses for me to try. My family had to go and find more dresses while she was missing. Not to mention the dresses in the store are filthy...
Business response:
Hello MaKayla, we are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the "once in a lifetime" experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Cierra S.). Best wishes. Cierra S.
Horrible customer service. The Richmond location on West Broad Street ordered the wrong dresses, took payment, and now the corporate office refuses to provide a refund for their mistake. This decision was made by the "Executive Management" team who refused to discuss this decision with the customers. Do not trust this company when planning for such an important, special day.
Business response:
Hello Ben we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Brittany D) Thank you.
I did not like my experience here. I felt like I was not important and half the time I could not find my consultant. There was nothing in my size and if it was too big I could never get any of the clips to pull the dress in. I did not feel like my time spent there was valued. I will never come in there again.
Business response:
Hello Meagan, We are so sorry to hear that we have disappointed you during your time with us. We would love to have you back for a better experience. Please email us at DBCares@dbi.com (Attn:BrittianyD) if you would like to return. Thank you.
Frequently asked questions about David's Bridal Richmond VA
How is David's Bridal Richmond VA rated?
David's Bridal Richmond VA has a 4.6 star rating with 4,939 reviews.
When is David's Bridal Richmond VA open?
David's Bridal Richmond VA is closed now. It will open at 10:30 a.m.