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David's Bridal Richmond VA
- Bridal
- Richmond, VA
About this business
Location details
12292 West Broad St, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
-1 we are in a pandemic! You would think they would understand! Everywhere else I have encountered has been more than understanding will never use them or recommend them again
Has this business ever considered looking up the words customer service?
This was the worst experience I’ve ever had. The consultant didn’t listen to anything that I told her I wanted in a dress. She was rude and shoving dresses down my throat and was aggravated when I told her I didn’t want to try on the dresses she pulled. I do not recommend this place to anyone that wants a good experience finding a wedding dress.
Business response:
Hello Kelsey. We want our stylists to be accommodating and listen to the vision our guests have for their event. and we are deeply sorry for falling short of that. Thank you for bringing this to our attention. We will be working with management to improve moving forward. We would love to have you back for a much better experience. Thank you, Ellice J.
While the lady who helped us was very nice..she was far from helpful! We had a appoinment for my bridesmaids to try on dresses. She didn't bother to help my bridesmaid zip the dresses or get herself into them. She also didn't clip the dresses to allow her to see how they would fit they were the correct size. I went into the dressing room with her and hung up all the dresses and zipped her into each one. My bridesmaid even asked her help with zipping one and she looked right at me and said "Have your friend help you" she was ... read more
Business response:
Hello Brandi, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
this place is a joke. they double book brides and then make you wait for them to help you. stuffed us in a very small space with 3 other brides. your wedding dress shopping experience should be special and they have managed to make a mockery of the bridal business. it took 27 minutes after our appointment time to even get recognition from the consultant and another 18 minutes to even see the first dress to try on. I would recommend them getting there crap together. my husband called to address the issue of me going and sit... read more
Business response:
Hello Darlene, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
Went there TWO months ago to order my flower girls dresses. Not only did their customer service blow when I was there, no one ever mentioned they would call you repeatedly to harass you about picking up your order because they “lack storage”. Probably should have mentioned that so I could have cleared my schedule after the first call. I pick up the dresses to find that one of them has four inch rips on each side of the zipper. So now I’ve wasted $200 and 2 months waiting on dresses that were poorly made.
Business response:
Hello Kelly, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
I feel like my experience is a rollar coaster ride here. With every up there are like five or six downs. My consultant was nice but had the wrong date for my wedding on her paperwork. I gave her the correct date. My wedding is being rushed because right after we got engaged, my father was diagnosed with stage 3 cancer so in general i have a "lets just get this done" attitude as i have a milliom things on my mind. We get to the dressing rooms and its dirty, but whatever i had to get a dress that day. Another woman checked out... read more
Business response:
Hello Lindsay, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service and we are so sorry to hear that was not what you were given. Please know that we will be sure to share your experience with our management team so that we can improve our service. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Went with my daughter to shop for her wedding dress. Our assistant was nice for the most part but we were constantly reminded about every 15 minuets to move it along. My daughter was having difficulty finding a dress she was satisfied with and the assistant was getting visibly frustrated with her. I explained to to the assistant that everything is being rushed and it was becoming overwhelming for my daughter, if they would just give her a minute to really look at the dresses she was interested in she would be able to deci... read more
Business response:
Hello Troy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn:BrittianyD.). Best wishes,BrittianyD.
Ok so I am maid of honor for my friends wedding, we all went to the appointment for our bridesmaids dresses. The sales rep only brought 2 dresses in multiple sizes. She disappears constantly even walked off when the mother of the bride was in mid sentence talking to her about our dresses. The bride showed her on the chart 3 style dresses we wanted to try. Our appointment was triple booked for 3 different groups. She maybe helped us 10 minutes out of the whole appointment. We had two girls per dressing room and barely got any... read more
Business response:
Hello Kellie, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Brittiany D. ? (Insert City/Store Location)... read more
Frequently asked questions about David's Bridal Richmond VA
How is David's Bridal Richmond VA rated?
David's Bridal Richmond VA has a 4.6 star rating with 4,939 reviews.
When is David's Bridal Richmond VA open?
David's Bridal Richmond VA is open now. It will close at 7:30 p.m.