This profile has been claimed by the business owner or representative.
David's Bridal Robinson PA
- Bridal
- Pittsburgh, PA
About this business
Location details
6525 Robinson Centre Drive, Robinson Station, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I have similar experience as Lisa Micek below. Horrible experience with alterations dept! Lisa below stated "Do yourself a favor and call around and ask for prices first because if not they will completely take advantage of you!" Let me tell you, David's Bridal's alterations esti estimates mean nothing. On March 10th I bought my daugher a prom gown there for close to $300. It needed some alterations, I'd have rather she got one that didnt need alterations because it drives the cost up, but that's the one she loved..so Vera c... read more
Business response:
Hello Vicki. We are sorry to hear that our alterations costs were not what you were expecting. Our team would like to apologize for the miscommunication and negative experience you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We have since shared your experience with our management team to ensure this experience will not happen again. Thank you, April B.
It’s a shame the manager of the store this afternoon had zero people skills. The girl at the door and the girl who helped me try on dresses were wonderful. Issues at checkout were followed by a manager with an attitude problem. She should probably follow the example of her employees.
Business response:
Hello Jenna. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will address it with the appropriate team. Thank you, April B.
We arrived at David Bridalsat 6:03pm this evening, and the associate was escorting a customer out the store. We were standing to go in the store and the associate saw we were standing there. She didn't acknowledge us. She didn't ask how can I help you. She didn't say, we're closed and these are our hours. She put her head down and closed the door in our face and locked it. I was taken aback with the lack of her customer service skills.
Business response:
Hello Kaye. We would like to apologize for the less then professional manner in which staff interacted with you during your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with quality service. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Thank you, April B.
Just went to David’s bridal (Robinson) for a homecoming dress. Sale rep was very helpful and and saw that we liked the dress and said .. it’s a good deal, beautiful dress and it’s 20% off. So my daughter said - sold. We get to the register, she apologies and states only dresses on that rack with the code 24 are 20% off and she apologized but said, since they are all on the same rack, there are a group of them above the sign and , they all are similar dresses- I will ask my manager to take the discount off. Well the manager... read more
I bought my dress for $550 plus tax. I was told it wouldn’t need much alterations. Fast forward to my alterations appointment at David’s bridal in Robinson and the alterations lady was so rude! She even left the back room and said she would be back in 5 minutes when I said I wasn’t sure I wanted a bustle. She tried to rack my price up from the second I walked in there telling me what I had to have done and then the manager caught a few things that the alterations lady missed! They seriously was trying to charge me 226$ for a... read more
Business response:
Hello Lisa. We are sorry to hear that our alterations costs were not what you were expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would like to apologize for the quality of service you have received from our alteration appointment. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, Ap... read more
The experience inside the store was great. We were well taken care of but unfortunately whenever it was time to put our dresses on the morning of the wedding, one of the bridesmaids dresses was broken. In order for the dress to be zipped up we could only zip it halfway and then literally had to sew the bridesmaid into the dress. It was a huge set back and not a good thing to have to come across.
Business response:
Hello Sarah, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I've been to this location a few times and never had an issue previously, then most recently I've been extremely disappointed and will not be shopping at DB anymore. The staff was uninterested this time around and just left me or my bridal party with their dress(es), didn't offer assistance with getting big dresses on unless you asked. The first time I came here it was amazing since the woman helping me slid my dress over my head and helped me back out and even laid the train out to see how long and pretty it was. We did not... read more
Business response:
Hello Amara. We are upset to hear that your recent experience with us was not as enjoyable. While we do have our return policy printed on our receipts, we also want our staff to be verbalizing this to our customers. Our goal is to provide consistently great service and we apologize for not doing so. We genuinely appreciate the feedback of our guests as it allows us to see where we need to improve. Thank you, Ellice J.
I am a bride to be and recently visited David’s Bridal in Robinson PA. It is very unfortunate that I have had nothing but a frustrating time while getting my wedding gown. Everyone says it’s suppose to be the time of your life & fun. I have to say I have had the opposite feelings while dealing with this particular store. The day of my appt I was a given my consulatant who seemed to be new to the store. She was friendly but not overly friendly nor very helpful. My bridal party traveled to David’s Bridal with me to help with... read more
Business response:
Hello Kayla, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
The only reason I gave 2 stars instead of 1 is because of the store manager Ashley and stylist Annie. I am my sisters maid of honour (proudly I might add). She has had 3 trips to this store. 2 of those 3 the store didnt have her wedding dress saved to her profile! Luckily she keeps her recipe on her at all times and they were able to qoute "find it" talk about not 1 heart attack but 2 for the bride! (Thank you again Annie for fixing that issue once n for all, your a doll) this past Saturday (feb 3rd) we had an app at 2 for b... read more
Business response:
Hello Michael, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with the bride further to address these concerns. If interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Frequently asked questions about David's Bridal Robinson PA
How is David's Bridal Robinson PA rated?
David's Bridal Robinson PA has a 4.8 star rating with 4,670 reviews.
When is David's Bridal Robinson PA open?
David's Bridal Robinson PA is open now. It will close at 7:30 p.m.