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David's Bridal San Antonio TX
- Bridal
- San Antonio, TX
About this business
Location details
La Plaza del Norte, 125 NW Loop 410, Ste 501, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The consultant we had was absolutely horrible, not very helpful and when she said she was going to do something she never did it. Then it took about 20 min to get us checked out.
Business response:
Hello Emily, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Attn: Marquita) Best Wishes, Cierra S.
I went to davids bridal yesterday to help my Bestfriend shop for her wedding dress. We were so excited we made an appointment to try on a dress she already had in mind. We were assisted by Carrie however our experience was horrible. She never asked what her budget was what she was looking for all she did was grab one dress the one we showed her. We were hoping to try in different styles all within budget. We did the exact opposite I had to go gather dresses to give us options. We weren't given the attention we thought we wou... read more
Business response:
Hello Rebecca, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We realize how important it is to be part of our bride?s journey and we take that very seriously. I hope that you and your best friend will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matte... read more
Our consultant had way too many other things to do besides help my daughter get dressed. She was only able to try on 3 or 4 dresses with the help of her friend. Don't think she'll come back even though she liked 2 of the dresses.
Business response:
Hello Carolyn, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our staff and service during your recent visit. We at David's Bridal are committed to providing our customers with exceptional and individualize customer service and we can't apologize enough that you feel we fell short of providing that for you and your daughter. If you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN: Marquita in the subject line. I will be sure to sha... read more
I came with my best friend (bride to be) for a bridal appointment along with some of the other bridesmaids and her future mother in law. Our consultant Amber was horrible! We went today which we expected to be busy because it was a Saturday but it took about 20 min for the consultant to even greet our party. Then she walks up to the future bride and tells her to look for her own dresses and just walks off. It seemed the entire time like we were rushed and that the consultant didn't care to help us at all. In the dressing r... read more
Business response:
Hello Stephanie, we are very sorry to hear that you were disappointed with your experience and your consultant. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that for you and the bride. During our busy season and/or weekends our stylist can be scheduled to service one or more brides however we strive to provide each bride and their parties with the individ... read more
Our appointment was a disaster the moment we walked in. Our consultant introduced herself then went MIA for the longest period of time. We have been to the location in Abilene and it was perfect. This particular store though doesn't know the meaning of customer service and made some of my bridesmaids uncomfortable. Although we found the dress we were needing, we found it on our own. Unfortunately we will not be returning to this location again.
My first experience with them was in 08/2015. I took with me my mom, my grandma, and my 2 bridesmaids. The only issue I had then was I told my sales person that I didn't want to order anything right away because I was losing weight. I wanted to pay for the dress if I found one but wanted to put off the ordering of the dress for another 4 months. She said that was fine. I found my dress and paid for it. Got home and looked at the receipt and saw that they put a date of when the dress would be in meaning they ordered it after ... read more
If I could give negative stars, I would. Don't ever shop here. Every time I walked in someone else had an issue. Too crowded, spent so much Money and they treat u worse then the worse fast food experience you can ever have. I would not ever recommend this place to anyone! Thank you for the ruining this experience for me.
Shopping at David's Bridal was the worst experience of my life!!! From the moment I walked in not a single person ever asked me if I needed help or did ever smile or congratulate me on my marriage. The David's Bridal staff was the most insincere and unwelcoming group of persons I have ever met and made me feel like criminal through out the whole process. They wouldn't help me with the process to pick out a dress, or showed any sort of kindness or empathy. They acted as though they had the worst job on the planet and I was an... read more
Ur really being sooo nice about this.. But glad you posted something because this is a very important day for ALL brides!!! And to know that a business that IS IN THIS BUSINESS!!!, would be sooo flippant about this type of situation deserves to called out on the carpet!!! I also think MR DAVID should be making a GREAT EFFORT not only to rectify this issue but PERSONALLY CONTACT YOU & apologize!!!
Frequently asked questions about David's Bridal San Antonio TX
How is David's Bridal San Antonio TX rated?
David's Bridal San Antonio TX has a 4.8 star rating with 8,822 reviews.
When is David's Bridal San Antonio TX open?
David's Bridal San Antonio TX is closed now. It will open tomorrow at 10:30 a.m.