This profile has been claimed by the business owner or representative.
David's Bridal Scarborough ON
- Bridal
- Scarborough, NS
About this business
Location details
1900 Eglinton Avenue East, Scarborough, NS, M1L 2L9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
David’s Bridal in Scarborough was the worst shopping experience I have ever had I would not recommend this store to anyone. I had better customer service from ordering a dress online. The manager is rude and doesn’t care for her customers. All David’s Bridal care about is the sale. All the receipt say is anything ending is .88 is final sale. Both items I tried returning within their 7 day policy to which I was only 3 days apparently is final sale. NO WHERE is the store states that my two items where FINAL sale. My two items... read more
Business response:
Hello Allison, we cannot apologize enough for your recent experience in our store. We want you to know that your feedback is taken very seriously, and we will be sure to address with the appropriate parties to ensure improvements are made. Again, we thank you for sharing your experience so that we may learn and grow as a company and are better prepared for each and every customer moving forward. For further assistance with this matter, please email us all details at DBCares@dbi.com (Attn: Scarborough). Best, DBI
I will never buy a dress from this location again. I had 7 bridesmaids get their dresses from here and what a headache. Lost our file Put dresses under Vaughn location even though all dresses were ordered and purchased at their location. We literally went to Vaughn once to see if there was a difference in dress selection. not worth the headaches their staff is rude if you question anything and they’ll leave you on hold . I went into the store one day because they charged my bridesmaid without telling her or calling back... read more
I am very disappointed with how you are handling this COVID-19 situation. I have tried to contact someone, gotten two emails back with a template answer - never addressed my questions. The phone number to the store, gives a short message saying the store is closed and then hangs up and the customer service line, says to text a number and I haven't gotten a response. I'm not too pleased.
RecommendedI had been dreading bridesmaid dress shopping for weeks. I typically have a ridiculously hard time finding dresses that are flattering or that don't require extensive alterations. You start to get a little hard on yourself after trying on dress after dress without any success. BUT, I went to David's Bridal with the mission of finding a dress and not have to shop around at other stores. We were paired up with Janifer Singh as our shopping assistant. She brought me tons of dresses that met my criteria, but I learned that what ... read more
Business response:
Hello Emily, thank you for sharing your experience with Megan from our Scarbourough location. We are so excited that she was able to provide you with top notch customer service. Thank you. April B.
RecommendedWe shopped at David's Bridal recently, receiving great customer service from Christine (Christina?). I was looking for a specific dress, and when we discovered it was not in-store, Christine suggested an alternative. Thank you for making our shopping experience so positive!
Business response:
Hello Joanne, thank you for sharing your experience with our Scarborough team. We are so excited that we were able to provide you with top notch customer service. Thank you. April B.
Do not believe on the person who is helping you! They sell you a bigger dress just for you to make adjustments and have to pay more! I’m very dissatisfied with what happened to me!
I am writing this today in regards to our recent unfortunate visit to David's Bridal Scarborough location. I am the maid of honour for one of my dearest friends, her advocate, her voice and her right hand woman! Brittany Lynn Hopkinson and her fiancé have had a world wind relationship over the last 6 years, recently becoming engaged and setting a date to be married; September 21 2019. We embarked on our 2.5 hr journey to get there, our appointment was set for 12:00pm with stylist Jessica for an hr and a half, at 1:30pm the... read more
Horrible experience. Employees were rude and seemed uninterested in anything other than personal talk with other employees.
Business response:
Hello Kails, we are so sorry to hear this. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
I wanted to share about the awful and hurtful experience I had. I don’t like leaving negative reviews because I know the effect they can have, but unfortunately, this issue was not resolved, nor did they attempt to resolve it. Myself and 5 other bridesmaids have purchased dresses from David’s bridal in Scarborough, ON. When we tried on dresses I chose to purchase a dress smaller than my size at the time. I tried on the size that I wanted to order and it fit. Although it was tight, it still zipped all the way and fit. This ... read more
Business response:
Hello Maria, We are so sorry to hear that you are unhappy with our resolution. We have spoken with the district manager and store manager of the store location, as well as conversed with our executive management about this issue, and unfortunately there will be no compensation for this matter. We have filed this as a corporate report and this case has been filed as closed, if you have any further questions or concerns you may put them in writing addressed to our corporate offices. Best Wishes, BrittianyD
Frequently asked questions about David's Bridal Scarborough ON
How is David's Bridal Scarborough ON rated?
David's Bridal Scarborough ON has a 4.5 star rating with 5,487 reviews.
When is David's Bridal Scarborough ON open?
David's Bridal Scarborough ON is open now. It will close at 7:30 p.m.