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David's Bridal Scarborough ON
- Bridal
- Scarborough, NS
About this business
Location details
1900 Eglinton Avenue East, Scarborough, NS, M1L 2L9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I ultimately ended up finding my dress and I am in love with it, however, my consultant Joan was not very helpful. She was no where to be found for a lot of my appointment. She just stuck me in a room with dresses and closed the door and left and I stood there confused about if she’d com back to try and help me get in the dress. Myself and my entourage were the ones zipping me into the dresses and straightening things. I wanted to try dresses with a slip under and she just pointed and said “there’s one there” and left me to ... read more
Business response:
Hello Caitlin, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
I bought a beautiful dress from David's Bridal. The people who helped me were fantastic. However when my dress came in the condition it was in I was less than impressed. It was so wrinkled and carelessly placed in its it's bag. When I commented on this they told me it would would be fixed during alterations. I am not getting alterations alterations and now have to pay someone to steam the wrinkles out of my dresser (looks like someone someone's let someone slept in it it's so bad).
Business response:
Hello Meaghen, we deeply apologize that you are unhappy with your item. If you do not wish to have your item altered with our team, we do provide full steaming services for an additional cost. If you are interested, please contact the store directly to schedule your appointment. Best Wishes, BrittianyD.
Well let’s start by saying that my experience was not what we ( the bridal party) thought it would be. We got there in the morning for our appointment we check in. Instead of asking how you spell my name they just wrote it out the way they wanted to, almost 98.5 percent of the time people ask “do you spell it with a K or a CH” instead they just wrote my name on a card wrong... NOW the dresses we looked at were not what we wanted tried maybe 10 dresses alll totally different and when we finally asked for a ball gown I was to... read more
Business response:
Hello Christina, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-400). Best wishes, Jessica H.
I've sent the 'David's Bridal Cares email address', 3 emails and I haven't received one response. My first email was sent April 2, 2018. I'm not sure what your turn around time is for emails, but over a week is unacceptable. "The appointment was ok up until the end when we were cashing out. Unfortunately the sales associate didn’t let me know that the maid of honours dress was unavailable in the colour I wanted (the colour the entire bridal party is wearing) So when all of my bridal party had paid, my MOH was left not b... read more
Business response:
Hello Jo-Anne, We are terribly sorry for the delay on our end, and we would love to speak with you further. We will reach out to you today to resolve this matter. Please allow us 24 hours to resolve this matter, and provide a solution for your maid of honor. We would love to locate a sash or belt in the Ballet to compliment your bridesmaid's color. Humbly Yours, Jill K.
I was very disappointed. The staff weren't friendly and gave us incorrect information. Had all bridesmaids trying on dresses that didn't come in the colour we needed. They were very overcrowded and despite having an appt we waited 30 min and only after complaining got a dressing room. The store was so crowded you couldn't even walk. The bathroom was filthy. There was one toilet for the whole store. Toilet paper in the floor, garbage overflowing. Dirty napkins on the changetable. And if you use the toilet the back lid falls o... read more
Business response:
Hello Shannon, We are terribly sorry for the experience you and your bridesmaids encountered with our location, and we want you to know that we value your time and feedback. We will be reviewing the information you provided to improve this location. Please feel free to contact us at dbcares@dbi.com, (Attn: Location and/or City) so we can speak with you further regarding your visit. Humbly Yours, Jill K.
If I could give you negative 10 I would. Your return policy is bullshit. Had a surprise pregnancy dress won't fit still in bags with tags on had dress for a week. Poor management. Will never recommend.
Business response:
Hello Sara, We're terribly sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We value your time and feedback, and will be working with our management team to make sure this matter is reviewed for improvements. Please feel free to contact us at DBCares@dbi.com, (Please add Subject- Attn: Store Location) if we can assist you further regarding this matter. Warmest Regards, Jill K.
This place is way to over crowded and the gowns are extremely dirty and very smelly. I tried one gown on that just reaked of body odour. The fitting rooms are a complete disappointment and very messy since there are so many woman trying on different dresses at the same time. I was given fitting room 13, right beside the hall for the bathroom so I kept having people walk across where I was coming out to show my gf’s the dress. The dress quality felt extremely cheap, and did not have the best selections. If you don’t mind havi... read more
Business response:
Hello Sarah, Thank you for sharing your valuable time and feedback regarding your visit with our location. We are heartbroken to hear that your visit was anything less than amazing, and would love the chance to improve this special time. Please contact us at dbcares@dbi.com, (Attn: Store 400) so we can ensure you are celebrated as you deserve. Humbly Yours, Jill K.
This is the worst place I have ever had to deal with EVER! The other one star reviews are accurate if they don't get it right the fight time they will be rude to you and give you a run around. I was so excited when I found a dress I really loved. I went to pick it up, I was thrilled. I was going to leave it in the bag and wait until my wedding to put it on as I didn't need alterations. But then I thought maybe I should make sure it fits as nice. Im so very happy I did because it was a mess! Opened the bag up and found someo... read more
Business response:
Hello Sarah, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Brittiany D). Best wishes, Jessica H.
The experience wasn't bad. The dress is beautiful but the quality and price for the dress was not worth it. I would have sooner gone to a small boutique where I found the dresses to be better quality for the same price. As well as alterations at David's bridal is way to much money for they do. My recommendation to all other bride's-to-be is go somewhere small where your dress will be made specifically for you, the quality will be better and getting more bang for your buck :)
Frequently asked questions about David's Bridal Scarborough ON
How is David's Bridal Scarborough ON rated?
David's Bridal Scarborough ON has a 4.5 star rating with 5,464 reviews.
When is David's Bridal Scarborough ON open?
David's Bridal Scarborough ON is closed now. It will open tomorrow at 10:30 a.m.