This profile has been claimed by the business owner or representative.
David's Bridal Scarborough ON
- Bridal
- Scarborough, NS
About this business
Location details
1900 Eglinton Avenue East, Scarborough, NS, M1L 2L9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Scarborough is a disorganized store. Our consultant left for a few minutes leaving me to wait in the dress I had on (without saying she was leaving or where she was going) and wasn't paying attention periodically so my friend had to unzip me from the dress. I feel like the cost of the dresses should imply they know what they are doing and how to treat their customers. And then after we left I got an email saying I was missed at my appointment even though I was there. An irritating experience all around.
Business response:
Hi Brittany, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Best wishes, Christine G.
Went looking for semi formal with my Daugther. Asked a sales lady for size she said she'll be back never returned. Asked another sales lady to try on a dress pointed to the front waited to get a paper with our name only to be directed back to where we came from to be presented to a sales person who took off. Total complete waste of time energy. Don't bother shop elsewhere
Business response:
Hello Candice, We are terribly sorry for the confusion on our part, and would love the chance to improve this special time for your daughter. It would be an honor to assist you further in finding the correct size in the style she loved. Feel free to contact us at dbcares@dbi.com, (Subject- Attn: Jill K - 400) so we can assist you further. Warmest Regards, Jill K.
I had a horrible experience looking for dresses here which made my first bridal shopping experience a downer! Also for my own wedding dress appt took over an hour for them to even get me in a room even with an appointment, front people were super rude to me and yelled at us for pulling dresses when we werent told we couldnt, i had to find my own dresses for me an my bridesmaids since they were useless to help or would bring the complete opposite thing i would ask for and to top it off people and staff kept walking right infr... read more
Business response:
Hello Brittney, We are terribly sorry to fall short in providing you with a full five star experience with our Scarborough location. Our mission is to ensure all of our guests receive exceptional service, and regret this was not the case. We would love the chance to improve your visit with us and welcome you back for a more enjoyable experience. If we can assist you further, feel free to contact us at dbcares@dbi.com, (Please add subject- Attn: Jill K -400). Warmest Regards, Jill K.
I'm so upset!!! My mom went to pickup her MOB dress at davids bridal today. She went in and EVERY alteration that they made her pay for in advance was wrong. SIX inches too small, hem too long straps in the wrong place. She had to wait there two hours while they hacked the dress. She was so upset she had to sit down and ask for water and they still pushed her put the door with the dress (350$ in alterations because they sold her a plus size dress.. She had no idea they could have ordered her proper size). I'm absolutely disg... read more
Business response:
Hello Jenny, We are terribly sorry for the confusion and would love the chance to improve this special time for you both. Please email us at dbcares@dbi.com, Attn: Jill K- 400) so we can personally assist you further. Humbly Yours, Jill K.
I have never had such an awful experience in all my life. First of all, when I made the appointment to come in with my bridesmaids and my mother for their dresses, the sales associate did not inform me that there would only be one change room for all 5 bridesmaids and my mom. That's 6 people, in one change room for a 1 hour appointment. Had this factor been brought to my attention I would not have chosen to go here. Secondly, on the day we went for the fitting our sales associate was the most useless consultant I have ever m... read more
Drove a good distance to the store and my daughter was told she was not allowed to try anything on without an appointment even though it does not specify this on the website.It has a spot to make an appointment but does not state it is mandatory. She found shoes she loved but they didnt have her size, she asked if another store would have them and could they check. The girl acted pissed off that she had to check however Mississauga had a pair. I asked if they could ship them to the Scarborough store she said yes for a 15.00... read more
Business response:
Hello Kristine. We would like to apologize for any frustrations you had on your recent visit to our store. We would like to look further into your situation to see if we can assist in finding a solution for you. Please email us at DBcares@dbi.com (attn: Jill K ) with your information as well as more details so that we can do so. Thank you, Steven E
Our first consaultation was a complete disaster. Honestly please go anywhere else but here. I could tell you stories upon stories they screwed me over so bad I ended up wasting 300 dollars and having to take two extra days off work. Please try and go to any other place for bridesmaids dresses. Go to the mom and pop shops where they actually care about you and treat you like a person. Support small companies. Big companies only care about money. We were cramped with like 200 other woman. Our sales rep that was supposed to hel... read more
Business response:
Hello Nicole, We are terribly sorry about your experience with our team. We would love the chance to improve your entire experience with us and ensure you are able to enjoy this special time in your life. Feel free to contact us at dbcares@dbi.com, (Attn: Jill K) so we can assist you further. Warmest Regards, Jill K.
Business response:
Hello Alex, We are so sorry to fall short in providing you with a full five star experience. It would be an honor to assist you further and improve your experience with our Scarborough location. (dbcares@dbi.com) Thank you, Jill K
Had an appointment booked for Saturday they gave me 3 email reminders and 2 phone calls you would think after 5 reminders one of them would have been. To clarify what the appointment was for! It was mainly for me to find a wedding dress and one bridesmaid dress when. We arrived we only had an hour and they only had it down that it was for my bridesmaid. The staff had no personality and wasn't very helpful. We left and ended up at Bliss Bridal where I found my dress and had an amazing experience. Shame on you David's brida... read more
Business response:
Hi Corinna, We are so sorry for the experience you encountered with our Scarborough location. It's disappointing to hear that our team was unable to provide you with a full five star experience. Even though you already purchased your wedding gown, which is so exciting! We would be more than happy to assist you further. (dbcares@dbi.com Attn: Jill K) Best Wishes, Jill K
Frequently asked questions about David's Bridal Scarborough ON
How is David's Bridal Scarborough ON rated?
David's Bridal Scarborough ON has a 4.5 star rating with 5,464 reviews.
When is David's Bridal Scarborough ON open?
David's Bridal Scarborough ON is closed now. It will open tomorrow at 10:30 a.m.