I had my first bridal appointment at David’s in Rockford. It was a disaster. My sales lady was pushy, unprofessional and the experience was nothing like a bride should have to deal with. To spare the long details, I ended up buying a dress despite the lady I worked with. When the dress came in I tried it on and decided it was not what I wanted.
I called David’s in Schaumburg and explained the whole ordeal. I made an appointment and came in with my dress. The manager came over and introduced herself and set us up with Merced... read more
Business response:
Hi Jess, congratulations on your upcoming nuptials! We couldn't be happier to hear how Mercedes exceeded your expectations during your recent visit to our Schaumburg location! Thank you so much for taking the time to share your exceptional and memorable experience with us. Best Wishes, Christine G.
Worked with Mercedes, she was wonderful! So helpful and gave fantastic suggestions to make the dresses look even more beautiful! Will definitely go back to work with her again!
Business response:
Hello Jenni, thank you for taking the time to share your experience with us. We are glad to hear that Mercedes was able to provide you with such a wonderful experience! We look forward to your next visit! Best wishes, Christine G.
Business response:
Hi Keri, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
I actually had to go to two David's bridals! I initially went to the one in Schaumburg, IL and that one was nice, but it was too busy and I felt like me and my group were being herded like cattle. They did not have my preferred dress size for the dress I chose, so I ended having to go to the Rockford, IL store, and I had an amazing experience there! The ladies who were helping us were awesome, and I ended up getting my perfect wedding dress $100 off by luck (I honestly luck lol). I would definitely recommend the Rockford Dav... read more
Business response:
Hi Tessa, thank you so much for your star rating! We are thrilled to hear that you had a great experience with us! If you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.
The Lady I had knew myself. Very friendly, time management
Business response:
Hi Lauren, thank you so much for your star rating! We are delighted to hear that you had such a wonderful experience with us! Should you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.
I worked with Kelly and she was amazing! Super great experience!
Business response:
Hi Debbie, thank you so much for your star rating! We are thrilled to hear that you had a great experience with us! If you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.
I just had a great experience at this David’s Bridal with Katie! I’ve been having one heck of a time trying to find a dress and she worked hard to help me find my perfect dress for my beach wedding! Her manager (didn’t catch her name) was wonderful too and helped out as well. I tell you, the customer service here was so great and I am thrilled with my experience! Thank you, Katie! You did a great job and you made me a very happy bride!
Business response:
Hello Robyn, thank you for taking the time to share your experience with us. We are glad to hear that Katie was able to provide you with such a wonderful experience! Should you need any additional assistance in the future, please let us know. Best wishes, Christine G.
Tammy Was excellent and had great patients with our large group and we stayed on track with timing.
Business response:
Hi Tricia, thank you so much for your star rating! We are delighted to hear that you had such a wonderful experience with Tammy! Should you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.
Last night I stopped in at David's Bridal without having planned ahead to make an appointment. I was looking for a "mother of the groom" dress. I was greeted nicely and pointed in the direction of the sale rack since I had told the receptionist that I was hoping to find something on sale. In a minute or two, Haley came over to assist me. She was great to help me look through the dresses, stuck to my budget, and gave me feedback when I tried dresses on. I settled on one, but didn't want to purchase it until I had checked... read more
Google reviews (2,482)
