David's Bridal Wilkes Barre PA

4.7

Bridal
Wilkes Barre, PA

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

3340 Wilkes Barre Township Commons, Wilkes Barre, PA, 18702, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 7:30 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.73,390 reviews

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Megan Brown

4 years ago

I was going to order my wedding dress from here, but after I made an appointment in January for my bridesmaids and my mother. I will not be returning to this company. As said before I made an appointment in January for March. We got there and they were extremely busy taking walk ins rather than dealing with appointments. My girls were treated very strange because we are not skinny, they wouldn't let my mother just pay for hers and not my bridesmaids until we had to tell them several times that everyone was paying for their d... read more

Business response:

Hello Megan. We are truly sorry for the experience you and your bridal party had during your time with us. We want to make sure that all of our stylist are providing our guests with wonderful service and accurate information. We are disappointed that our team fell short of this and will be discussing this feedback with management. Thank you, Ellice J.

Paige Jordan

4 years ago

WORST EXPERIENCE EVER. The bride had a appt made for serval months for the day we went in. We were pushed to the side for walk ins and had to roam around looking for 30 mins before we got a stylist. Once we got one it was clear we were getter treated different then other groups because we are plus size. They treated the one small girl in the group 10 times better than the plus size girls. They lost my business for my wedding and bridesmaid will be going somewhere else. Not only that didn’t have plus size to try on and now th... read more

Melanie Lynn

4 years ago

Worst customer service ever. Employee ordered wrong bridesmaids dress and it was shipped to my house. I do not live close to this store and was told nothing could be done unless I come in person!I could not ship them the wrong f ing dress they ordered, that I paid for. I asked if there was any way they could grant a small percentage off dress for the inconveniences they have caused and there was no response. Will never purchase from that wedding factory again,I sure hope they treat the bride's better!!!

Business response:

Hello Melanie. We cannot apologize enough for the experience that you've had with us. We want to make sure that you are properly assisted and invite you to email us at DBcares@dbi.com (Attn. Wilkes Barre) with more details. Thank you, Ellice J.

Vanessa Maltese

4 years ago

DONT EVER SHOP AT THIS STORE. ELAINE ORDER MY BRIDESMAIDS THE WRONG DRESSES, AND THE ONLY WAY I KNEW WAS BECAUSE OF THE PRICE AFTERWARDS. CALLED OFFICE TO GET MONEY REFUNDED AND DRESSES REORDERED AND THEY WERE NO HELP, AND THE CORPORATE OFFICE WAS NO HELP EITHER. THEIR "SUPERVISORS" WORK ONLY 9 TO 5. SAME AS MOST AMERICANS!!! PLUS WHILE WE WERE THERE ELAINE WALKED AWAY FROM US TO ASSIST ANOTHER PERSON THAT HAD AN ASSOCIATE WITH THEM WHILE LOOKING FOR SHOES. YOU ARE BETTER ORDERING ONLINE!! ATLEAST YOU WILL GET THE RIGHT ITEM... read more

Business response:

Hello Vanessa. We are upset to see that you did not have a better time with us and would like to apologize for the confusion. So that we can look into this matter for you, please email us at DBcares@dbi.com (Attn. Wilkes Barre) with more information. Thank you, Ellice J.

Leighan H No

Recommended

5 years ago

Had a great experience today getting my maid of honor dress. Cierra was very attentive, professional, and kind! I highly recommend making an appointment if you would want someone to help you because it does get busy especially on a Saturday

Business response:

Hi Leighan! We are pleased to hear that Cierra was able to take such fantastic care of you. Thank you for taking the time to leave such kind words. We will certainly share your praises! Best wishes, Ellice J.

Shawn Lent

Recommended

5 years ago

Dominique looked beautiful in everything she tried on! Our consultant Ann did a fantastic job! She said “Yes to the Dress!” Gorgeous!

Business response:

Hi Shawn and congratulations to Dominique! We are so happy to see that Ann helped her find her yes dress. Thank you for sharing your kind words with us! Best wishes, Ellice J.

Patti Ramalho Polonetsky

6 years ago

Pay attention to customers. We were given an appointment to look for mother of the Bride dresses. We were there in time for out appointment. Then a salesgirl directed us to the area where the dresses were. no one checked us in and the sales girl said no more than 3 dresses at a time she carried them to the dressing room and left. No help putting them on , no help in guiding which style would be best for my size and height. Why bother making an appointment when your not getting any one to work with you. next day we receive... read more

Business response:

Hello Patti. We would like to apologize that your experience with us was so underwhelming. Here at David’s Bridal we are committed to offering quality service and a wide variety of options. We are deeply sorry that we did not provide that for you and would love to have you back at any of our locations for a better experience. Thank you, Ellice J.

Christine Inez Gacharna

6 years ago

worst experience ever. We had Elaine. There was hardly any attention paid to my daughter that was looking for TWO dresses for her sweet 16. We also were looking for 3 gowns for myself, Aunt and cousin. I asked the stylist a couple of times for help with a dress for my daughter, but instead she told me to go look over there 👈. I guess they don't mind losing over $1,000.00

Business response:

Hello Christine. We apologize for not providing more assistance to you and your family. We want our stylists to be engaged and help our customers find exactly what they are looking for. We would love to have you all back for a better experience. Thank you, Ellice J.

Michelle Lee-Valentine

7 years ago

On Sunday I took my daughter shopping for a semi dress here. She did NOT find anything she liked, so we asked an employee if they knew where Prom Excitement was and they told us it was closed. Well, thankfully my daughter had googled it as we left empty handed and she found the perfect dress for her event at Prom Excitement.

Business response:

Hello Michelle. We are upset to hear that you felt mislead by your consultant. Our staff should be providing accurate information to all of our guests and we apologize that this did not occur. We appreciate your feedback and will share this with management. Thank you, Ellice J.