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David's Bridal Wilkes Barre PA
- Bridal
- Wilkes Barre, PA
About this business
Location details
3340 Wilkes Barre Township Commons, Wilkes Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Planned a special day with my two daughter’s, one is the bride Sunday. The salesperson for my daughter was nice and showed nice dresses. Everyone else were rude. One sales person would walk right in front of her door while I was standing there taking pics, there was more than enough room to go around. Once Jessica opened her dressing room door and the sales person was angry. Again she had the whole floor to go around. I was sitting and another Mother asked for a chair, you could clearly see she need to sit. The same rude sal... read more
Business response:
Hello Wendy. On behalf of David's Bridal we would like to express our most sincere apologies. The service you received on your visit does not represent what we as a company stand for. Our goal is for all of our guests to be treated with unparalleled service and we did not provide that for you and your daughters. We hope that you will allow us the chance to provide you all with a better experience. Thank you, Ellice J.
First time I was trying on dresses for my wedding and the girl I had (wont say names) made me feel horrible about my body type. She asked to see what I saw online that I liked they had none of the dresses. Then she was like go and look at the racks I liked only a couple. Then when she went to find my size well we don't have this one or this one. She just wasnt helpful at all! The last dress she had me try on was smaller and she new it wasnt going to fit and told me to suck it in already. After that I just wanted to go. I nev... read more
Business response:
Hello Kassie. We are very sorry to hear that your trip to David?s Bridal made you feel this way It is our mission to give our brides the once in a lifetime experience that they deserve and provide them with quality service. We would love the opportunity to have you back for a better experience. Thank you, Ellice J.
This was the worse experience I had! I had appointment to get fitting and waited 30 min before anyway can see me ! Then when I need to get my dress 3 weeks later my appointment was 6 they told me 45 min to hour wait to just try it back on ! When I asked to just give me my dress they told me they never did it! I was not happy they asked if I could come back at 8� so I did travel back and forth that sane night when I returned 7:50 I was told I was early � really if your late they dont see you but when your early it’s a probl... read more
Business response:
Hello Christine. We are deeply disappointed to hear about your frustrations with our store. We are committed to completing alterations in a timely manner as well as providing great service. We apologize and will work with mangement to improve moving forward. Thank you, Ellice J.
25+ min wait to see if my dress was altered correctly after paying almost as much for my dress as alterations. The dress size was ordered wrong & i was talked into not reordering a smaller size bc alterations were not expensive (per bridal consult). $135 to pay to have inches taken in & up.
Business response:
Hello Mackenzie. We would like to express our sincere apologies for your experience with our alterations team. We are committed to providing our guests with the best options for their needs and we are disappointed to see that we failed to do so. Thank you for sharing your feedback. If you have any additional details to share, please email us at Dbcares@dbi.com (Attn.Ellice/WilkesBarre). Thank you, Ellice J.
I’m only giving them a 1 because I can’t go any lower.. i had an appointment for my bridesmaids to get their dresses scheduled since November 12th. The service was HORRIBLE! Our consultant Jeanna was no where to be found ever we had to keep going to the front to have them send her back to us. So consistently pulled the wrong dresses in the wrong sizes. I had to ask her to measure my girls 4 times. I bought my wedding dress at the David’s Bridal in Horsehead NY and let me tell you it was as so worth the drive. Dreading going ... read more
Business response:
Hello Courtnee. We would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you and your party. If you have any concerns moving forward, please let us know at Dbcares@dbi.com (Attn.Ellice/WilkesBarre). Thank you, Ellice J.
We went to David’s bridal for our bridesmaid dresses and it was the worst. We had our appointment scheduled for well over a month and we all were really looking forward to it. The woman that helped us was terrible! She was helping everyone else but us, or running up to the front to do other things. At one point as we were lookin for dresses on our own she said “ I feel like I’ve abandoned you” umm that’s because she did. We were pretty much on our own the whole appointment, and when she did show us a dress she wasn’t even su... read more
Business response:
Hello Becca. We want to apologize for the frustration you and your bridal party experienced on your recent visit to our store. We at David?s Bridal strive for exemplary customer service and we are crestfallen that we were not up to par on your visit. We will be sure to share your experience with management. We would never want to cause our guests any undue stress. Thank you, Ellice J.
The bride should have a more personal private experience. It was to crowded.
Business response:
Hello Rashida. We are sorry to hear that your experience with us was not more enjoyable. Despite it being busy, we still want each of our brides to receive the intimate and special experience that they deserve. We apologize for not creating that for you and will share your feedback with management. Thank you, Ellice J.
I was not impressed. The girls acted like they were bored & annoyed they had to be there during the snow storm. Hardly any interaction with the bride. Poorly dressed, very aloof , not pleasant
Business response:
Hi Sydney, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Ellice J.) Thank you, BrittianyD.
Went at the end of December to order my MOH gown. The store was busy, but the lack of attention paid to me was poor customer service. The woman assisting me was all over the place, and I had a gut feeling that something would certainly go wrong. After weeks of not hearing anything, I decided to call today. In the computer system it said that they’d called me to let me know the dress had arrived, but I have never gotten a call from this location and no voicemail. Clearly they didn’t try very hard to contact me, and if they co... read more
Business response:
Hello Heather Ann. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests quality service and it does not sound like we accomplished that for you. If you have any issues with your dress, please let us know at DBcares@dbi.com (Attn.Ellice/WilkesBarre) so that we can assist. Thank you, Ellice J.
Frequently asked questions about David's Bridal Wilkes Barre PA
How is David's Bridal Wilkes Barre PA rated?
David's Bridal Wilkes Barre PA has a 4.7 star rating with 3,390 reviews.
When is David's Bridal Wilkes Barre PA open?
David's Bridal Wilkes Barre PA is closed now. It will open at 10:30 a.m.