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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Great company and was able to help settle my debt especially with bank of america , dont understand why they dont have more commercials. Give them a chance to help cause i was skeptical myself.
Business response:
Thank you *****! DebtBlue has worked with Bank of America for years! Glad we could help you!
Absolute predatory scam artists. Choosing to work with DebtBlue is easily the biggest financial mistake of my life....I genuinely regret not just filing for bankruptcy instead. Before you sign on the dotted line, they will sweet-talk you, make huge promises, and act like theyre throwing you a lifeline when you're already drowning financially. The second you sign? They vanish, and the trap springs.They are completely dishonest about their fee structure. When you log into your client portal, they show you your "settled amount,... read more
Business response:
******, we are very sorry to hear how frustrated and misled you have felt throughout this process. We take your concerns about the fees presented in your portal, the communication you received, and the difficulty obtaining clear answers very seriously.Our team is currently conducting a detailed review of your account, including the settlement activity, fees, additional funds you provided, and your previous requests to pay off your accounts. Because we want to protect your privacy, we will not discuss those details publicly. ... read more
This business is a complete rip off. My credit was destroyed by using them and I even ended up with 2 judgements on my credit because they were too slow to contact them. They over charge and don't deliver. So when I canceled I had $77 in my account that they owed me and by the time it was over, it was $1.15. They are thieves and I would never recommend them to anyone.
Business response:
We are very sorry to hear about your experience and understand how upsetting it must be to feel that your concerns were not addressed quickly enoughespecially when legal judgments and questions about your remaining account balance are involved. We take allegations of this nature very seriously and would like the opportunity to conduct a thorough review of your account, including the communication timeline, fees, and disbursement of the funds remaining at cancellation. We are researching the details of your account and will b... read more
I called in to find out if I qualified for assistance. The young lady said I did after about 15 minutes. I was pleased. But I was not clear on how many times money would be taken from my account . The next morning it took about 30 minutes for someone to answer my question.? The young lady told me it would come out twice. I then canceled the assistance. I was told that she could not cancel a manager has too so I said ok I waited for a whole other day! This is day three! Called this morning the same thing! And I think it is te... read more
Business response:
Were sorry for the frustration and uncertainty you have experienced, particularly while trying to clarify the payment schedule and complete your cancellation. We understand how concerning it is to feel that you are still waiting for answers after several calls. Your cancellation request has been initiated and is currently being processed, which can take a few business days to complete. We have also assigned a Senior Client Success Specialist to contact you directly, confirm the status, and address any remaining concerns. We ... read more
I started with this company back in January. I told them my goal was to group all my payments into one payment and was sold on the guise that this was the goal. Throughout the experience I have found that they had not been in contact with some of my accounts. The smaller ones were settled. I ended up withdrawing the larger accounts to go a different path and payed the performance fees to get the accounts closed that were settled. I was told that the escrow account had enough funds for payoff and I was under the impression th... read more
Business response:
Thank you for taking the time to share your experience. We are sorry to hear that you feel frustrated and that your expectations regarding the completion of your program and account payoff were not met.Clear communication is important to us, and we understand how concerning it can be when timelines are unclear or when you feel you have received conflicting information. The timing of account payoffs, program completion, and graduation reviews can vary depending on account status, settlement activity, funding, and final proces... read more
In October 2022, I enrolled 9 accounts in the DebtBlue debt settlement program. 4 accounts were settled for less than the original balance. 3 other accounts that appeared to be settled for less actually exceeded the original balance once DebtBlues fees were included.May 2024, I notified DebtBlue that I received court papers from one of my creditors and was instructed to send the documents to their legal partner, *****************************, they had me sign a power of attorney so they could represent me. Despite repeated c... read more
Business response:
Hello, Mr. ****** We are very sorry to hear about your experience and understand how concerning and frustrating this situation has been. We are carefully reviewing the matters you raised and will be reaching out directly once we have completed our review so we can discuss the best possible path forward. Thank you for your patience and the opportunity to look into these concerns.
Call your creditors and settle the debts yourself. I withdrew my last debt from this account and am still in the process of paying off my final debt for significantly more than it was when I entered the program. This was literally the worst decision I have ever made. They are unresponsive- their portal is confusing and they dont respond to any messages there. Their payment process to your creditors is very unclear. They also missed payments on my final settlement causing it to default, the settlement to be voided and an atto... read more
Business response:
Thank you for your feedback. Were sorry to hear that your experience did not meet expectations and understand how frustrating concerns around communication, timelines, and payment processing can be.We take these matters seriously and appreciate you bringing them to our attention. Were glad we were able to connect with you directly and address your concerns. Based on our recent conversation, we understand that everything has been resolved to your satisfaction.If you need any further assistance, please feel free to contact us ... read more
Those in debt and looking for a solution aside from Bankruptcy, beware. The claims of reducing your large debt to half are borderline false. The catch is the bigger amounts owed and to bigger named companies (Discover, ****************, etc.) will not negotiate past a certain point. DebtBlue allowed my Discover account go into litigation before negotiating so attorney fees could be charged on my account. The attorney for Discover (that I was told not to contact) told me honestly I could have gotten a better reduction if I ha... read more
Business response:
*****,Can you please provide your first and last name as well as the phone number associated with the account so we can research the issues you stated? You may send them to **************************************************************** you,********
At first, DebtBlue makes big promises. They are friendly, reassuring, and make it sound like they will handle everything for you. I trusted them and made my payments every month, including paying extra for their so-called legal services.When Discover sued me, I immediately notified DebtBlue. I was told dont worry about it. I relied on that. Shortly after, my wages were garnished. Despite knowing about the lawsuit and garnishment, DebtBlue did nothing meaningful to help me or guide me through the situation.Paying monthly for ... read more
Business response:
Thank you for sharing your feedback. We are sorry to hear about your experience and understand how frustrating situations involving lawsuits and garnishments can be.After reviewing your account, we have already begun processing a refund of the fees paid for the legal services portion of the program. Our team is also continuing to review the account details to ensure all aspects were handled appropriately.If you would like to discuss this further, please contact our Client Success team at **************.We appreciate you brin... read more
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,346 reviews.
When is Debt Blue open?
Debt Blue is closed now. It will open tomorrow at 8:00 a.m.