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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
In the beginning, I would have rated this business 5 stars. However, since depositing enough money to settle my accounts and graduate early, the review has changed. On two occasions, money was drafted out of my checking account and it shouldn't have been. I was told "there is nothing that we can do." I have tried to get in touch this time however, there is a recording stating there is "high call volumes." I have expected to graduate at this point as it has been two months since depositing over $9,000 to graduate. Instead mon... read more
Business response:
Hello, *****. Thank you for providing feedback. We are sorry to hear about your program frustrations. Please allow our Senior Client Success Specialists to research your account details. We will be reaching out shortly to discuss possible resolutions to your issues.
I have been trying to called debt blue for over 1 month and no one answers the phone. I have turned over all my debts to debt blue paying them $1300 monthly now for almost 2 years. Can you believe they have not contacted some of my creditors to inform them that they were taking over these accounts. I received a summons that I am being sued from on of the creditors. When debt blue associate tried to explain some BS about saving up for an escrow account building up. That all fine but when i singed up and you took over all my a... read more
Business response:
Thank you for sharing your feedback, Dikeba. We will have someone from our team to discuss your concerns and go over your account status with you.
I canceled my account and they told me that they were going to return my money that was in my account but they haven't yet. Now they won't answer their phones. Plus they have me blocked to send emails.
Business response:
Hello, ****. Thank you for providing feedback as we constantly strive to improve our service and protocols for assisting clients. We are in the process of researching your communications with our staff. Thank you for your patience as we seek the best resolution possible.
They answer quickly when you want to start their program but when you want to cancel, they never answer the phone. They took their fee out of my bank account AFTER I requested it to be closed, then when I finally got through they said they'd give me a refund once the charge stopped pending. Days later, I am playing phone tag, get a hold of someone and they say that my account isn't found but I sure the proof of where they took out money out of my bank account!
Business response:
Hello, *******. We appreciate you providing feedback and apologize you are experiencing frustrations with our service. We are researching your concerns and will reach out with a resolution. Thank you for your patience.
I Was Lied to about how this whole program worked, The cost of the service or lack thereof. I was mailed an offer of a loan from you'r company, Then Told Nope you don't qualify for a loan. After giving you my social security number which is dissapointing, considering the entire consumer transaction is predicated on my unlimited credit. Title 15 subsection 1611. false and misleading denial of my credit. does have consequences. Tell you'r owner and be prepaired for me to take action. You have taken a credit score at or near 70... read more
Business response:
Thank you for your feedback, *****. Please allow us some time to look into the details of your account as well as listen to your enrollment call and verification where we disclose all of our fees and the structure of our program. Once we have conducted our research, we will be reaching back out to discuss how best to resolve your concerns. Thank you for your patience as we seek the best resolution possible.
The most terrible customer service and disconnect between internal departments I've ever seen! I am astounded they have managed to deceive enough people to get an A* rating. I assume most everyone just trusted they are an honest business with out researching what was actually happening while they waited and paid and overpaid to be "Debt Free"
Business response:
Hello, ******************. We appreciate the feedback you have provided. Our Client Success Team has been reaching out to try and discuss the specific savings you received by successfully completing our program including accruing interest savings, penalties and creditor fees. Unfortunately we have been unable to reach you despite reaching out multiple times. If you would like to discuss your results further, please feel free to reach out to us at **************!
I am very disappoint. I feel like I was lied to. Was told that after I pay on my "debt" for 7 months that they had a bank that would then pay off all my debt and I would just pay the bank. Well all of a sudden their terms changed and I owe to much for their "bank" to pay off everything so it is going to take even longer to get my credit straighten.
Business response:
Hello, ****. I am so sorry for the disappointment you have been experiencing. We will be listening to our calls with you to see if we can pinpoint where the miscommunication occurred and how best to move forward servicing your account. Please allow us some time to research your concerns properly and we will be reaching out to discuss our solutions with you. Thank you for your patience.
She did a great job... She helped me close my accout with Debt blue as all there fees are taken out up front with a minimal payment to the lender. Over $1500 paid to Debt Blue fees and only $200 paid to one creditor on just one settlement. They say they take out 24% up front of the entire settlement. They will take all of there fees upfront before paying more to the creditor. Beware!
Business response:
Thank you for the feedback, ***. Just to clarify, we dont collect anything until we render service and until the payment is made to the creditor, then DebtBlue will collect its fee but only for that resolved account. In many cases, creditors will allow us to set up a payment plan for you. This usually happens when the client hasn't built up enough funds to make a lump sum offer to the creditor for a favorable percentage. By doing this, we are able to lock in some amazing resolution offers for our clients. Once we have a favo... read more
If I could give zero stars I would. They start out very friendly and responsive. They will call you right on time. Answer when you call, respond to texts and emails promptly. Until you decide you want to cancel. Then its nothing but hang *** and transferring to dead air lines. No replied to emails, no replies to texts. Had someone on the phone assure me my account would be cancelled and they still withdrew from my account. unreal and unacceptable.
Business response:
We apologize for the negative experience you had with our company, Debt Blue. We take customer feedback seriously and are sorry to hear about the difficulties you faced when trying to cancel your account. We understand your frustration and we are committed to improving our customer service.I can confirm that your account is being cancelled and your refund is in progress. We wish you the very best in your financial future.
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,082 reviews.
When is Debt Blue open?
Debt Blue is open now. It will close at 8:00 p.m.