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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I am very disappointed, I was with this company for a consolidation loan and they have been taking out of my account for 3 months now and not paid on my creditors, but making sure they get their money. I want all my money back.
Business response:
Hello, ******. I apologize for the frustration you have been experiencing. You are actually enrolled in our debt resolution program, not debt consolidation. We will be reviewing your enrollment call to see if we can pinpoint where the confusion began. A supervisor will be reaching out to you shortly to try and relieve your concerns. Thank you for sharing your feedback.
This is a third party provider and not a lender. Got zero help. Don't waste your time.
Business response:
Hello, ******. We are so sorry that we weren't able to help you find the loan you were looking for and that none of the other debt relief options were a good fit for you. We wish you the best of luck on your journey to financial independence and appreciate your feedback.
Did NOT lower cc debt and after months of paying them the loan offer was 30% interest rate WAY higher than my original card interest rates! I am in muuuuch deeper debt because of this company. Not only did they settle for the amount that was already owed but now my credit is completely shot. I started with them at a 720 and now have a 530. With the amount they settled plus their 25% fee off the original debt this company has single handedly swindled me. DO not go with them. Simply pay more than minimums on your cards and sav... read more
Business response:
Hello, *****. We have researched your account and developed a plan to resolve your issues. Unfortunately, we haven't been able to connect via phone. Please give us a call at your earliest convenience so we can discuss our resolution plan with you. Our Director of ************ Mr. ***************** would like to speak with you, *********************. Thank you for your patience as we work through the challenges with your account.
This is horrible company..Any one considering this company,, contact me first! I have all the proofs how this company were deceiving me 2020 to 2023 May..I can tell and show you the trick and slippery lies over 3 years.My email ...
Business response:
************. At Debt Blue, we aim to provide positive experiences at all times. I apologize that you were dissatisfied with your program with **. I see that you have graduated and all remaining funds are being sent back to you. Is there anything else we could do to make it better? Please call ** at **************!
Unprofessional waste of time. I received one of the usual mailers from these types of companies - "You are Pre-Approved!" Decided to check the rate - push the button & was immediately bombarded by texts & calls. Was expecting to click & see some basic numbers. Didn't see anything clearly stating the intention to blow up my phone instead of being a simple check to start. Got in touch with Jerry C. from DebtBlue & at first they were friendly. January 11th I looked through loan offers & picked a couple that may help with both c... read more
Business response:
Hello, *****! Thank you so much for bringing this issue to our attention. I sincerely apologize our lack of proper follow-up has inconvenienced you and delayed your goals. I have been in close communication with Michael, our Director of New Accounts, to make sure your needs are being met. He comments that the resolution process has been going well and that we are on the road to rectifying the problems you experienced. I will additionally be sending you a follow-up email to see what else we can do to right the situation. Than... read more
They lied through the process ending up in the program for over 2 1/2 year when it was supposed to be 18 months
Business response:
Hello, *******. We have been trying to reach out to you to clarify the issues you describe in your review. We are worried the confusion you are having is due to incorrect information supplied by a client success representative who misread your account details. We have reviewed your account and are able to pinpoint where the confusion occurred. One of our senior representatives has been reaching out to try to connect with you unsuccessfully. I hope you will have time to take our call so we explain the details. Thank you for y... read more
Giving 0 Stars! Started FEB20 and they told me I would be done in 3 years or less. Explained how the program worked, my credit would take a hit and not to contact my creditors. They would contact my creditors and let them know I was in a debt relief program. Got it, accepted it. Withdrew a monthly amount to build up my escrow. Settled quite of few debts (basically each debt was lowered by $1K-$1.5K. However, out of the blue (<-) I got served w/ papers of being sued for not paying a debtor. This is embarrassing as it is legal... read more
I'd like to file a complaint against DebtBlue due to their lack of business for not sending JP Morgan Chase a Pay Off letter for one of the accounts that I settled in last year in September of 2021. I checked my Chase application and still see an amount of $2,694.70. I called Chase to inform that I was involved with DebtBlue to consolidate my credit card debt and one of my accounts was with Chase. The representative from Chase was not aware of the account ending with the balance of $2,694.70 was settled and did not receive a... read more
Business response:
I apologize for the confusion surrounding your Chase account. I spoke with our Director of Client Services and he said Client Services Specialist, Kevin, was able to get you the documentation you needed to clear everything up. If you have any remaining issues or concerns, please give us a call at (XXX) XXX-XXXX.
I would never use them I had a contract for 36 months they went a year over the 36 months and did not pay all my creditors I had them close the account I was told I was getting a refund of $1000 and now they tell me it's only $700 because of fees that they took out when they didn't even do what they said they were going to do and it cost me more money to go through them than me paying it off not happy at all
Business response:
Hi, ******* We are sorry to hear that we didn't meet your expectations. We have very high expectations at Debt Blue and would love the opportunity to improve. Please get in touch with us at (XXX) XXX-XXXX!
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,069 reviews.
When is Debt Blue open?
Debt Blue is open now. It will close at 8:00 p.m.