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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I believe this company is fraudulent. They told me they were A+ with the Better Business Bureau and they're not even accredited don't go with them or you'll never see your money again they got me for one payment they won't get me anymore that's all been changed I hope they read this. Seriously I don't want anybody to have to go through what I've gone through. Once they said they take payments only with MoneyGram that was a red flag right there do not do business with this company. I had originally given this company five sta... read more
Business response:
Hey there, *******! Our Compliance Director has listened to all of your calls with us and audited your e-correspondence. We don't use MoneyGram and none of our DebtBlue teammates ever mentioned MoneyGram to you on the phone or in emails or texts. I am sorry for your confusion on that point. We are indeed a legit company. Below, I have linked a refresher video on how our program works and a testimonial from one of our thousands of graduated clients to put your mind at ease. Additionally, we have been trying to reach out to yo... read more
If I could have given no stars I would have. This company is predatory and does not fully explain the process to the customer upfront. My wife and I started with Prudent financial solutions who uses debt blue to resolve the debts. What was not told to me is that you pay them monthly until your accounts that were lumped into their program are sold off, then they begin settling for Pennie's on the dollar and stealing your money is supposed fees. I luckily caught on 2 months in and canceled my services. Hopefully I am refunded ... read more
Business response:
Thank you, Mr. ******** for providing feed back. We have researched your account and listened to your 27 Point Verification Call. All disclosures were covered and agreed to by you. The process usually takes anywhere from 24 to 36 months to allow your account to accrue enough funds to secure favorable resolutions with your creditors. Two months isn't really enough time to make much progress. Additionally, no performance fees are EVER received by us until we secure a resolution for you. We apologize that we weren't the right s... read more
Debtblue informed me that they can settle my debt of $28,000 for $18,000, and in just 2 years, so I figured, ok, $10,000 savings. Well, I signed up in about August of 2021, to date they have drafted out of my bank $8800. They have only settled one of my 4 accounts, and have told me that I only have $1,400 so far in my account to pay the debt (and so far has only paid $300 on that settled account). When I asked them we here is the other $7,100, they tell me it went to their fees. So they've taken 8,800 to settle a $6000 balan... read more
Business response:
Per the terms of the client enrollment agreement, all fees paid to DebtBlue are performance-based which means that no fee can be collected until an account has been successfully negotiated with a creditor/collection agency, approved by the client, and secured by the Negotiations Team. In the instance of both of her account settlements, once the initial payment of the term settlements were funded to the creditor the full fee had been earned by DebtBlue. The policy followed by DebtBlue mirrors the regulations set forth in the ... read more
DebtBlue sends what appear to be harmful mailers. While the mailer may meet the requirements of the letter of the law, it seems to be intending to mislead recipients in a predatory manner. Their responses on BBB look like this: "The DebtBlue mailer is meant to show the service we offer the many consumers presently struggling with seemingly insurmountable credit card debt." Here is what the mailer says: "Please contact our offices at [redacted phone number] within 10 days of receiving this notice regarding the adjustment of y... read more
Business response:
Thank you, ****** for your feedback. We are constantly trying to improve. We will take your impression into account when moving forward with our marketing company that creates our mail pieces.
Signed up about 10 mos ago & only 2 accts have been settled & 1 acct was never acted on, now they have to go thru settling again. Wished I made other choices.
Business response:
We appreciate your feedback, ******** If you would like to discuss your experience further, don't hesitate to reach out to us at (XXX) XXX-XXXX or ***@debtblue.com. We would love the opportunity to resolve any issues.
Called multiple times and left voicemail messages to cancel this account and no one gets back to you to confirm. Decided that this program is not right for me at the moment. Can't even get in touch with the representative who helped me. His name is Cedric. How can I trust this company when they can even get back to you properly.
Business response:
Hi, ********. We are sorry to hear that we didn't meet your expectation. We have very high expectations at Debt Blue and would love the opportunity to improve. Please get in touch with us at (XXX) XXX-XXXX!
I have been with debt blue since 2018. I originally signed with national debt service and they pushed my account to debt blue. They were suppose to be helping me settle a discover card debt. A huge mistake by trusting this company!!! Multiple times I have called to see where my money has been going that they have been automatically withdrawing from my checking every month. I checked my mail this past weekend and there were sheriff sales papers in our mailbox!!! How humiliating this is!!! I immediately called debt blue and ag... read more
Business response:
This clients Discover account was settled in August of 2020, in payments. Client then decided to withdraw $500 dollars from the account in the middle of the settlement, therfore leaving her account short for the remaining settlement payments. The settlement was voided, and the client never added the funds back or increased the deposits back to be able to resettle the account. Client was explained the situation when she withdrew funds. She has canceled and is no longer in our program.
The company sends out letters that on the surface appear to be a credit card company attempting to negotiate a settlement on a delinquent credit card. When you call the 800 number, you find out it is a solicitation to negotiate out of your credit card debt. What is creepy is they seem to have an accurate credit card balance on your card so it looks legit; it is unclear how they get this information as bait to get you to call them.
These people are a scam. They falsely present themselves as creditors with mailings designed to look as though they are owed money - I also received one of their "Final Attempt" letters from their "Negotiations Department", purporting to act on behalf of creditors that I owe no money to.
Business response:
Our Mailer always represents the creditors we settle with, and the numbers on the flier are examples of the settlements and savings. We state that on the letter clearly. We appreciate your feedback.
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,069 reviews.
When is Debt Blue open?
Debt Blue is open now. It will close at 8:00 p.m.