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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I am very dissappointed in the agents responses to a change in my circumstances. I have repeatedly requested a supervisor call back to discuss. I have not gotten a response nor any resolve for my accounts. It has been going on for a couple of months and it seems like they don't care and are just letting my debt go into collections. I would appreciate a response so I can get my accounts resolved. ***** *.
Business response:
Hello, ***. Thank you so much for providing feedback as we are always looking for ways to improve our processes and service. I apologize for the confusion as to how our program works. I see where one of our Senior Client Success Supervisors, ********, was able to connect with you and discuss the process. Thank you so much for taking the time to speak with him. Many clients have also found this information from our website very helpful. ******************************************************** let us know if you have any quest... read more
A few years ago I was in serious financial trouble. A friend of mine said that they knew someone that had used DebtBlue. So I reached out to them and they explained the program to me. It sounded relatively easy and it sounded like something that I could do. The person that I spoke to pretended to give me the answers that I really needed. I was told that I would be charged a monthly fee for their service and that I would be charged in $8.95 monthly fee to have my money moved from my personal account to my account within *****... read more
Business response:
Hello, ******. We are sorry to hear that we didnt meet your expectations. We have very high expectations at DebtBlue and would love the opportunity to improve. Please get in touch with us at **************.
In the beginning, I would have rated this business 5 stars. However, since depositing enough money to settle my accounts and graduate early, the review has changed. On two occasions, money was drafted out of my checking account and it shouldn't have been. I was told "there is nothing that we can do." I have tried to get in touch this time however, there is a recording stating there is "high call volumes." I have expected to graduate at this point as it has been two months since depositing over $9,000 to graduate. Instead mon... read more
Business response:
Hello, *****. Thank you for providing feedback. We are sorry to hear about your program frustrations. Please allow our Senior Client Success Specialists to research your account details. We will be reaching out shortly to discuss possible resolutions to your issues.
I have been trying to called debt blue for over 1 month and no one answers the phone. I have turned over all my debts to debt blue paying them $1300 monthly now for almost 2 years. Can you believe they have not contacted some of my creditors to inform them that they were taking over these accounts. I received a summons that I am being sued from on of the creditors. When debt blue associate tried to explain some BS about saving up for an escrow account building up. That all fine but when i singed up and you took over all my a... read more
Business response:
Thank you for sharing your feedback, Dikeba. We will have someone from our team to discuss your concerns and go over your account status with you.
I canceled my account and they told me that they were going to return my money that was in my account but they haven't yet. Now they won't answer their phones. Plus they have me blocked to send emails.
Business response:
Hello, ****. Thank you for providing feedback as we constantly strive to improve our service and protocols for assisting clients. We are in the process of researching your communications with our staff. Thank you for your patience as we seek the best resolution possible.
They answer quickly when you want to start their program but when you want to cancel, they never answer the phone. They took their fee out of my bank account AFTER I requested it to be closed, then when I finally got through they said they'd give me a refund once the charge stopped pending. Days later, I am playing phone tag, get a hold of someone and they say that my account isn't found but I sure the proof of where they took out money out of my bank account!
Business response:
Hello, *******. We appreciate you providing feedback and apologize you are experiencing frustrations with our service. We are researching your concerns and will reach out with a resolution. Thank you for your patience.
I Was Lied to about how this whole program worked, The cost of the service or lack thereof. I was mailed an offer of a loan from you'r company, Then Told Nope you don't qualify for a loan. After giving you my social security number which is dissapointing, considering the entire consumer transaction is predicated on my unlimited credit. Title 15 subsection 1611. false and misleading denial of my credit. does have consequences. Tell you'r owner and be prepaired for me to take action. You have taken a credit score at or near 70... read more
Business response:
Thank you for your feedback, *****. Please allow us some time to look into the details of your account as well as listen to your enrollment call and verification where we disclose all of our fees and the structure of our program. Once we have conducted our research, we will be reaching back out to discuss how best to resolve your concerns. Thank you for your patience as we seek the best resolution possible.
The most terrible customer service and disconnect between internal departments I've ever seen! I am astounded they have managed to deceive enough people to get an A* rating. I assume most everyone just trusted they are an honest business with out researching what was actually happening while they waited and paid and overpaid to be "Debt Free"
Business response:
Hello, ******************. We appreciate the feedback you have provided. Our Client Success Team has been reaching out to try and discuss the specific savings you received by successfully completing our program including accruing interest savings, penalties and creditor fees. Unfortunately we have been unable to reach you despite reaching out multiple times. If you would like to discuss your results further, please feel free to reach out to us at **************!
I am very disappoint. I feel like I was lied to. Was told that after I pay on my "debt" for 7 months that they had a bank that would then pay off all my debt and I would just pay the bank. Well all of a sudden their terms changed and I owe to much for their "bank" to pay off everything so it is going to take even longer to get my credit straighten.
Business response:
Hello, ****. I am so sorry for the disappointment you have been experiencing. We will be listening to our calls with you to see if we can pinpoint where the miscommunication occurred and how best to move forward servicing your account. Please allow us some time to research your concerns properly and we will be reaching out to discuss our solutions with you. Thank you for your patience.
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,069 reviews.
When is Debt Blue open?
Debt Blue is open now. It will close at 8:00 p.m.