Debt Blue

John c G 

on BBB

9 months ago

I have completed my plan, and despite two months of contacting DebtBlue, I am still subject to auto-withdrawals from my checking account. I now consider it an act of theft on their part. Currently, over $700 of my money is sitting in an escrow account for debts that are now fully resolved. The customer service representatives are always pleasant and assure me that the issue will be resolved and that any excess funds will be restored to me, BUT nothing happens. If I do not get an immediate resolution, I am filing a complaint ... read more

Jennifer D 

on BBB

10 months ago

I spent 2 or more hours on the phone with a *** from DebtBlue and they had even sent me a link to the BBB reviews. (All the positive ones) I signed up with DebtBlue and the next day, I found the negative reviews and decided to not go through with the debt consolidation process. When I sent an email to the ***s, they stopped responding to me. I tried calling the number listed online for customer service and as soon as I said to the *** I wanted to cancel my agreement I was put on hold for *************************************... read more

Pedro O 

on BBB

a year ago

I worked at DebtBlue for a period of time, and unfortunately, it was one of the most disappointing professional experiences Ive had. The company operates under a rigid, top-down structure that treats its employees with a lack of respect and empathy. The environment felt like an outdated, patriarchal model of corporate America inhumane, impersonal, and deeply discouraging.Operationally, the systems in place are inefficient and outdated, which negatively impacts both employees and clients. Theres no streamlined or effective pr... read more

Kimberly S 

on BBB

a year ago

Debt blue settled an account for ******* and the credit card company said that the $6391 so because debt blue did not get the correct amount I am now being sued for $6,391. Even though I paid the ******* that debt blue said the had a settlement agreement for. I have called debt blue 3 times a day for 3 months with on end commitment for callbacks and the agreement settlement letter between *********** and debt blue I still have nothing. 

Melissa H 

on BBB

a year ago

Please do not use this company. While they sell you on being able to help you negotiate your debts down, after more than 18 months and multiple legal proceedings, we still had many accounts that were not settled, and they kept asking for more and more money each month. We paid out more in fees to them than we did to our credit card companies. At the end, when we cancelled, they kept the remaining amount as a settlement fee, $200 to the credit card company, and almost $2k to Debt Blue. They have you submit a positive review o... read more

Keith M 

on BBB

a year ago

I have been working with this company going on 3 years. It seems that it is working, but I've been trying to get in touch with them to go over things and find out where I am with the program. It has been 3 months and nobody is responding to my messages, and my phone calls keep getting cut off. I am about to block the payment to them due to lack of communication and wondering if this is a scam or not. I am very displeased with the service. 

Shawn R 

on BBB

a year ago

Here my review I want to do the right thing by working on my debt. I payed in $4170.01 in my 11 months with them and the fees added up too $1,649.66. I understand they deserve a fee but 40%. How will I get out of debt if I pay $1.40 for every $1.00 I owe. In addition, I had $186.15 in my account the day I closed it and I'm sure you know what happen, they took it too. Find a different way to get out of debt, they are not here to help you. I feel like I wasted my money. 

Susan G 

on BBB

a year ago

I am very dissappointed in the agents responses to a change in my circumstances. I have repeatedly requested a supervisor call back to discuss. I have not gotten a response nor any resolve for my accounts. It has been going on for a couple of months and it seems like they don't care and are just letting my debt go into collections. I would appreciate a response so I can get my accounts resolved. ***** *. 

Carrie O 

on BBB

a year ago

A few years ago I was in serious financial trouble. A friend of mine said that they knew someone that had used DebtBlue. So I reached out to them and they explained the program to me. It sounded relatively easy and it sounded like something that I could do. The person that I spoke to pretended to give me the answers that I really needed. I was told that I would be charged a monthly fee for their service and that I would be charged in $8.95 monthly fee to have my money moved from my personal account to my account within *****... read more