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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Easy process. Feeling secure with dealing with my creditors. Couldn't be happier.
Business response:
Thank you so much, *****, for the outstanding feedback. We are so glad you chose us to help you on the road to financial independence.
I just started the program. So far I am ok with it
Business response:
Thanks for the feedback, ****! We appreciate the opportunity to help you on your journey to financial independence.
I just started this program but you have been very helpful so far and very kind. I hope l didn't make a mistake. By these reviews I've been reading l don't know
Business response:
Hi, ****** Thank you so much for rating your experience with us so highly! We will continue to be helpful and kind as we work tenaciously to get the best resolution we can for each of your accounts. We look forward to your graduation day when we can celebrate together your financial independence. If you ever have any questions, please give us a call. (XXX) XXX-XXXX
I gave 3 stars because at first they were very nice and friendly. I set up the program and it really bothered me that they let my accounts go for 3-6 months before any payment or settlement would start. I questioned them about leaving my payment and companies in the lurch. They assured me that it would only be temporary and that when they had "funds" they could negotiate with the credit cards, etc. They also said they would make sure that no legal action would come against me. The more and more I thought about it, I decided ... read more
Business response:
We are currently reviewing Ms. ********* file and will respond once we have had time to review..
Great company and was able to help settle my debt especially with bank of america , dont understand why they dont have more commercials. Give them a chance to help cause i was skeptical myself.
Business response:
Thank you *****! DebtBlue has worked with Bank of America for years! Glad we could help you!
I started with this company back in January. I told them my goal was to group all my payments into one payment and was sold on the guise that this was the goal. Throughout the experience I have found that they had not been in contact with some of my accounts. The smaller ones were settled. I ended up withdrawing the larger accounts to go a different path and payed the performance fees to get the accounts closed that were settled. I was told that the escrow account had enough funds for payoff and I was under the impression th... read more
Business response:
Thank you for taking the time to share your experience. We are sorry to hear that you feel frustrated and that your expectations regarding the completion of your program and account payoff were not met.Clear communication is important to us, and we understand how concerning it can be when timelines are unclear or when you feel you have received conflicting information. The timing of account payoffs, program completion, and graduation reviews can vary depending on account status, settlement activity, funding, and final proces... read more
In October 2022, I enrolled 9 accounts in the DebtBlue debt settlement program. 4 accounts were settled for less than the original balance. 3 other accounts that appeared to be settled for less actually exceeded the original balance once DebtBlues fees were included.May 2024, I notified DebtBlue that I received court papers from one of my creditors and was instructed to send the documents to their legal partner, *****************************, they had me sign a power of attorney so they could represent me. Despite repeated c... read more
Business response:
Hello, Mr. ****** We are very sorry to hear about your experience and understand how concerning and frustrating this situation has been. We are carefully reviewing the matters you raised and will be reaching out directly once we have completed our review so we can discuss the best possible path forward. Thank you for your patience and the opportunity to look into these concerns.
Call your creditors and settle the debts yourself. I withdrew my last debt from this account and am still in the process of paying off my final debt for significantly more than it was when I entered the program. This was literally the worst decision I have ever made. They are unresponsive- their portal is confusing and they dont respond to any messages there. Their payment process to your creditors is very unclear. They also missed payments on my final settlement causing it to default, the settlement to be voided and an atto... read more
Business response:
Thank you for your feedback. Were sorry to hear that your experience did not meet expectations and understand how frustrating concerns around communication, timelines, and payment processing can be.We take these matters seriously and appreciate you bringing them to our attention. Were glad we were able to connect with you directly and address your concerns. Based on our recent conversation, we understand that everything has been resolved to your satisfaction.If you need any further assistance, please feel free to contact us ... read more
Those in debt and looking for a solution aside from Bankruptcy, beware. The claims of reducing your large debt to half are borderline false. The catch is the bigger amounts owed and to bigger named companies (Discover, ****************, etc.) will not negotiate past a certain point. DebtBlue allowed my Discover account go into litigation before negotiating so attorney fees could be charged on my account. The attorney for Discover (that I was told not to contact) told me honestly I could have gotten a better reduction if I ha... read more
Business response:
*****,Can you please provide your first and last name as well as the phone number associated with the account so we can research the issues you stated? You may send them to **************************************************************** you,********
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,227 reviews.
When is Debt Blue open?
Debt Blue is open now. It will close at 8:00 p.m.