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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
She did a great job... She helped me close my accout with Debt blue as all there fees are taken out up front with a minimal payment to the lender. Over $1500 paid to Debt Blue fees and only $200 paid to one creditor on just one settlement. They say they take out 24% up front of the entire settlement. They will take all of there fees upfront before paying more to the creditor. Beware!
Business response:
Thank you for the feedback, ***. Just to clarify, we dont collect anything until we render service and until the payment is made to the creditor, then DebtBlue will collect its fee but only for that resolved account. In many cases, creditors will allow us to set up a payment plan for you. This usually happens when the client hasn't built up enough funds to make a lump sum offer to the creditor for a favorable percentage. By doing this, we are able to lock in some amazing resolution offers for our clients. Once we have a favo... read more
If I could give zero stars I would. They start out very friendly and responsive. They will call you right on time. Answer when you call, respond to texts and emails promptly. Until you decide you want to cancel. Then its nothing but hang *** and transferring to dead air lines. No replied to emails, no replies to texts. Had someone on the phone assure me my account would be cancelled and they still withdrew from my account. unreal and unacceptable.
Business response:
We apologize for the negative experience you had with our company, Debt Blue. We take customer feedback seriously and are sorry to hear about the difficulties you faced when trying to cancel your account. We understand your frustration and we are committed to improving our customer service.I can confirm that your account is being cancelled and your refund is in progress. We wish you the very best in your financial future.
This place sells you cupcakes and rainbows but fine print says otherwise. Need an attorney before entering this contract. There are no fees but somehow I ended up paying more than the debt I originally owed. Their 55% guarantee is not a guarantee. I asked for clarification from management several times and was lied to on many occasions. I asked for the recorded phone calls to address my concerns and was told to pursue that legally through a subpoena. I was told the Director would call me several times to address my concerns ... read more
Business response:
Hello, ******. I apologize for your frustrations. I will be looking into the finer details of your account so we can resolve your concerns to the best of our ability. Thank you for providing feedback as we welcome the opportunity to review our staff's performance and find ways to improve. We appreciate your patience as conduct our internal investigation.
I felt like I was talking to an ***** on the phone
Business response:
Thank you so much for the outstanding review, *******. We appreciate you taking the time to share!
DO NOT LET THESE PEOPLE SCAM YOU!! Over 11 months I had $4952.34 taken from my bank account. Out of that, ********* charged me fees of $2039.43. Only 1 account has been settled. And 3 of the accounts I had to settle on my own. More than once they totally ignored correspondence from a creditor to settle for very reasonable amounts. Then when I started having medical problems and had to withdraw from the program, they took every ***** I had left on the books with them ($215) claiming it was for fees.
Business response:
I am sorry to hear you are having medical problems and are frustrated with our debt resolution program. We are committed to providing excellent customer service and the best results possible for our clients. Please allow us some time to investigate your account and pinpoint the issues. We will be reaching out once we have a resolution regarding your concerns.
Debt Blue offers false security about how your debts will be negotiated and handled. The customer rep will tell you how much money you will save and how your monthly payment to them is going to be cheaper than what you are currently paying, to keep your money and stop paying the creditors bc now they got your back and save up some money but they neglect to warn you that large debts usually go to litigation and you will still be responsible for 80% of the debt and that once it goes to litigation and your payment would need to... read more
Business response:
Thank you for your feedback. At DebtBlue, we strive to provide exceptional services. We would like the opportunity to review your account and give you an update as soon as possible.
It was a HORRIBLE EXPERIENCE, they send me a letter for a personal loan, I called and the rep ***** said it would be better if I don't use the loan towards my school debt, then she said I have to give her all my personal info because there's no online application. I called next to inquire further and this operator more than rude started giving me an attitude cause he said that ***** spoke to me for 15m and I wasn't interested and if I wasn't going to apply I was wasting his time, like what???? Then he proceeded to tell me th... read more
DO NOT go through DebtBlue. They have you pay them monthly for up to seven (7) months BEFORE they give you the actual loan they approved you for through another company called SkyBridge. Due to my intelligence on the ways of loans and money handling, I asked *********************** about the logic behind this form of money exchange and she literally hung up on me. Nowhere in the history of loaning and exchange of goods has there ever been an agreement made between two parties where one gives up payment for half a year, while... read more
I went through DebtBlue to help me with some of my debt. They helped settle one of my debts. But unfortunately I had to file bankruptcy. So I had to close my account. I had over ********************** my account. I asked when I would get that money back and they said I wouldnt. Since they helped settle one of my accounts they said that money belonged to them. So if I ever need there help or if someone else needs help with debt consolidation I will never go with them again!!!
Business response:
Hello, *****. I am sorry we weren't able to help you complete our program. Our policy is to collect our performance fees for every account we do settle as it is an arduous process for our negotiators. We are going to audit your account to make sure the assessed performance fees were earned via a successful settlement and will be reaching out to you to discuss. Thank you for your patience while we do our due diligence regarding this concern.
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,069 reviews.
When is Debt Blue open?
Debt Blue is open now. It will close at 8:00 p.m.