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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Debt Blue offers false security about how your debts will be negotiated and handled. The customer rep will tell you how much money you will save and how your monthly payment to them is going to be cheaper than what you are currently paying, to keep your money and stop paying the creditors bc now they got your back and save up some money but they neglect to warn you that large debts usually go to litigation and you will still be responsible for 80% of the debt and that once it goes to litigation and your payment would need to... read more
Business response:
Thank you for your feedback. At DebtBlue, we strive to provide exceptional services. We would like the opportunity to review your account and give you an update as soon as possible.
It was a HORRIBLE EXPERIENCE, they send me a letter for a personal loan, I called and the rep ***** said it would be better if I don't use the loan towards my school debt, then she said I have to give her all my personal info because there's no online application. I called next to inquire further and this operator more than rude started giving me an attitude cause he said that ***** spoke to me for 15m and I wasn't interested and if I wasn't going to apply I was wasting his time, like what???? Then he proceeded to tell me th... read more
DO NOT go through DebtBlue. They have you pay them monthly for up to seven (7) months BEFORE they give you the actual loan they approved you for through another company called SkyBridge. Due to my intelligence on the ways of loans and money handling, I asked *********************** about the logic behind this form of money exchange and she literally hung up on me. Nowhere in the history of loaning and exchange of goods has there ever been an agreement made between two parties where one gives up payment for half a year, while... read more
I went through DebtBlue to help me with some of my debt. They helped settle one of my debts. But unfortunately I had to file bankruptcy. So I had to close my account. I had over ********************** my account. I asked when I would get that money back and they said I wouldnt. Since they helped settle one of my accounts they said that money belonged to them. So if I ever need there help or if someone else needs help with debt consolidation I will never go with them again!!!
Business response:
Hello, *****. I am sorry we weren't able to help you complete our program. Our policy is to collect our performance fees for every account we do settle as it is an arduous process for our negotiators. We are going to audit your account to make sure the assessed performance fees were earned via a successful settlement and will be reaching out to you to discuss. Thank you for your patience while we do our due diligence regarding this concern.
I am very disappointed, I was with this company for a consolidation loan and they have been taking out of my account for 3 months now and not paid on my creditors, but making sure they get their money. I want all my money back.
Business response:
Hello, ******. I apologize for the frustration you have been experiencing. You are actually enrolled in our debt resolution program, not debt consolidation. We will be reviewing your enrollment call to see if we can pinpoint where the confusion began. A supervisor will be reaching out to you shortly to try and relieve your concerns. Thank you for sharing your feedback.
This is a third party provider and not a lender. Got zero help. Don't waste your time.
Business response:
Hello, ******. We are so sorry that we weren't able to help you find the loan you were looking for and that none of the other debt relief options were a good fit for you. We wish you the best of luck on your journey to financial independence and appreciate your feedback.
Did NOT lower cc debt and after months of paying them the loan offer was 30% interest rate WAY higher than my original card interest rates! I am in muuuuch deeper debt because of this company. Not only did they settle for the amount that was already owed but now my credit is completely shot. I started with them at a 720 and now have a 530. With the amount they settled plus their 25% fee off the original debt this company has single handedly swindled me. DO not go with them. Simply pay more than minimums on your cards and sav... read more
Business response:
Hello, *****. We have researched your account and developed a plan to resolve your issues. Unfortunately, we haven't been able to connect via phone. Please give us a call at your earliest convenience so we can discuss our resolution plan with you. Our Director of ************ Mr. ***************** would like to speak with you, *********************. Thank you for your patience as we work through the challenges with your account.
This is horrible company..Any one considering this company,, contact me first! I have all the proofs how this company were deceiving me 2020 to 2023 May..I can tell and show you the trick and slippery lies over 3 years.My email ...
Business response:
************. At Debt Blue, we aim to provide positive experiences at all times. I apologize that you were dissatisfied with your program with **. I see that you have graduated and all remaining funds are being sent back to you. Is there anything else we could do to make it better? Please call ** at **************!
Unprofessional waste of time. I received one of the usual mailers from these types of companies - "You are Pre-Approved!" Decided to check the rate - push the button & was immediately bombarded by texts & calls. Was expecting to click & see some basic numbers. Didn't see anything clearly stating the intention to blow up my phone instead of being a simple check to start. Got in touch with Jerry C. from DebtBlue & at first they were friendly. January 11th I looked through loan offers & picked a couple that may help with both c... read more
Business response:
Hello, *****! Thank you so much for bringing this issue to our attention. I sincerely apologize our lack of proper follow-up has inconvenienced you and delayed your goals. I have been in close communication with Michael, our Director of New Accounts, to make sure your needs are being met. He comments that the resolution process has been going well and that we are on the road to rectifying the problems you experienced. I will additionally be sending you a follow-up email to see what else we can do to right the situation. Than... read more
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,346 reviews.
When is Debt Blue open?
Debt Blue is closed now. It will open tomorrow at 8:00 a.m.