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Debt Blue
- Financial Services
- Richardson, TX
About this business
Location details
1125 E Campbell Rd, Suite 200, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Signed up about 10 mos ago & only 2 accts have been settled & 1 acct was never acted on, now they have to go thru settling again. Wished I made other choices.
Business response:
We appreciate your feedback, ******** If you would like to discuss your experience further, don't hesitate to reach out to us at (XXX) XXX-XXXX or ***@debtblue.com. We would love the opportunity to resolve any issues.
Called multiple times and left voicemail messages to cancel this account and no one gets back to you to confirm. Decided that this program is not right for me at the moment. Can't even get in touch with the representative who helped me. His name is Cedric. How can I trust this company when they can even get back to you properly.
Business response:
Hi, ********. We are sorry to hear that we didn't meet your expectation. We have very high expectations at Debt Blue and would love the opportunity to improve. Please get in touch with us at (XXX) XXX-XXXX!
I have been with debt blue since 2018. I originally signed with national debt service and they pushed my account to debt blue. They were suppose to be helping me settle a discover card debt. A huge mistake by trusting this company!!! Multiple times I have called to see where my money has been going that they have been automatically withdrawing from my checking every month. I checked my mail this past weekend and there were sheriff sales papers in our mailbox!!! How humiliating this is!!! I immediately called debt blue and ag... read more
Business response:
This clients Discover account was settled in August of 2020, in payments. Client then decided to withdraw $500 dollars from the account in the middle of the settlement, therfore leaving her account short for the remaining settlement payments. The settlement was voided, and the client never added the funds back or increased the deposits back to be able to resettle the account. Client was explained the situation when she withdrew funds. She has canceled and is no longer in our program.
The company sends out letters that on the surface appear to be a credit card company attempting to negotiate a settlement on a delinquent credit card. When you call the 800 number, you find out it is a solicitation to negotiate out of your credit card debt. What is creepy is they seem to have an accurate credit card balance on your card so it looks legit; it is unclear how they get this information as bait to get you to call them.
These people are a scam. They falsely present themselves as creditors with mailings designed to look as though they are owed money - I also received one of their "Final Attempt" letters from their "Negotiations Department", purporting to act on behalf of creditors that I owe no money to.
Business response:
Our Mailer always represents the creditors we settle with, and the numbers on the flier are examples of the settlements and savings. We state that on the letter clearly. We appreciate your feedback.
This is an extremely shadey fly by night scam like operation with a rude shadey information stealing person. They want info amd they want to get money without actually achieving anything. And how they falsely obtained our info and account statistics I am extremely outraged by this breach of security. And they sent a letter that didn't include their name and made it out to look like it is legit and a law firm. No one asked for any "debt settlement" anything. This is really bad. The accounts we do have are open and just fine a... read more
Business response:
I can't locate this name with this zip code, I have sent an email to this email asking to email with the notice number so I can remove from our mailing list.
Avoid at all costs. This "company" sent a fake appearing letter to my home from their "negotiations" department, quoting debt numbers they have no access to, and told me it was their "second attempt" at reaching me. The letter threatened that fees/costs would increase unless I called. The letter is bland and does not label itself as coming from DebtBlue. However, when I called the number to ask to be removed, the number that called me back was from DebtBlue. Upon blocking that number, they call back with different numbers. A... read more
Business response:
All letters have example settlements, with creditors we have settled with. We have now put you on our Do not contact list. We wish you well in the future.
I used to think this was a great company but ever since they moved they can't keep anyone who knows what they are doing and the ones that do apparently leave. I was told I was graduating from the program and that I only owed 127 dollars in fees and I had enough in my account to take care of one card left and that the 127 would be taken out this month. Instead bc they are money grubbing demons they have charged me the full amount again that was the amount paid per card in the program for all the cards in the program and said ... read more
Business response:
Ms. ****** came to DebtBlue after a different Debt settlement company she was with could no longer service her. Ms. ******s issue with us that we collected our fee, but what happened was that we couldn't collect the fee when the last settlement was initially started like we were supposed to because in the middle of the settlement Ms. Jorden lowered her monthly deposit for 3 months. So, in order for Ms. ****** not to lose or void the settlement we waited till the end of the settlement to collect our fee which accounting had t... read more
Where do I even start? I HIGHLY recommend staying away from this company. I started this program a little over 2 years ago and had 5 accounts that needed to be paid off. I paid steadily for 2 years and I decided to call and ask what it would take to pay off the remaining accounts. I was told a price and immediately sent them the money to take care of these accounts. I needed them taken care of as I was looking to buy a new house. When I gave my payment of $5200 in February I was told it would take 2-3 weeks to settle all of ... read more
Business response:
Mr. ******* originally enrolled in a debt settlement program with a different company- In October of 2020 they decided to no longer service the state Mr. ******* lived in so DebtBlue stepped in and took over the file to not leave the consumers with out a company to help them complete their program. Although the client wanted it to be a speedy process because he wanted to buy a house, we can't control when creditors or Law firms get back to us, send over documents or reply to emails. It is a process, and can be frustrating an... read more
Frequently asked questions about Debt Blue
How is Debt Blue rated?
Debt Blue has a 4.8 star rating with 6,256 reviews.
When is Debt Blue open?
Debt Blue is open now. It will close at 8:00 p.m.