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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything
Business response:
Calvin, Your feedback is greatly appreciated, and we're so glad you found all aspects of your stay to be enjoyable. We hope you return again soon!
It was a, visually & initially, a nice place. If you looked at all closer, you could see wood missing, scrapes, dirt, etc. There was no breakfast - even continental - with the room, and the room was over $300 per night for one room. It was quiet and a big, comfortable bed. The fridge smelled. Also, there is only 1 bank of elevators in and out, so we walked and walked each time we came & left. The staff member checking us in was nice, and we were able to park under a light. All in all it was about a B-
Business response:
Donna, We appreciate your candid feedback regarding our resort. While we are thrilled to hear you had positive and friendly encounters with our team members, there are areas in which we can improve upon as we look to receive 5 out of 5 scores. Your feedback has been shared with the appropriate departments.
Business response:
Victoria E, We sincerely appreciate your feedback, and are glad you had a great stay. We hope you return again soon!
Business response:
Marianne, We appreciate your 8 out of 10 feedback. While it appears you had a good stay, there are aspects of our operations we can improve upon, and we will work diligently to ensure we strive to provide the best possible quality, service and product to our guests.
Better than expected
Business response:
David, We are thrilled to hear the outcome of your stay turned out to be better than expected. We hope to host you again soon!
Waitress had a bad day, sourpuss
Business response:
Will, We appreciate your feedback, and apologize for any negative encounters you may have had with our team member during your meal. We will be sure to address your concerns to prevent this from happening moving forward
very nice
Business response:
David,Your feedback is greatly appreciated. We are glad you had a nice visit, and hope you have plans to return to our resort again soon.
Rooms where very spacious and modern. Large bathroom ans shower. Highly recommend.
Business response:
Terry, Your feedback is truly appreciated. We are thankful of your recommendation for fellow guests to visit our resort. We look forward to a future visit!
tres bien
Business response:
Luc,We appreciate your positive feedback as this validates our team member's efforts to provide the best possible guest experience.We hope you return again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,201 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.