This profile has been claimed by the business owner or representative.
del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Meagan,We truly appreciate your feedback, and are happy you had a great stay. We hope to welcome you back again in the future.
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Nice Quiet everyone there is so friendly food at the Sociale was so good! The rooms were very clean and very comfy. Bonus is that I won on the machines!! Will def be coming back
Business response:
Lisa, We appreciate your kind remarks. While we are happy to have earned a 4 out of 5 rating, we strive to earn a 5 out of 5 rating as this shows we can deliver an even better experience for our guests.
Business response:
Katheryn,We sincerely appreciate your feedback, and are happy you enjoyed your stay. We hope you return again soon!
room was clean..furniture a little scratched. Cell phone service through the casino area is not the greatest,. No valet service on a saturday when I arrive..and no male attendant working in the male area of the SPA. Good food. Good choice of restaurant but buffet was completely closed. Not sure if they have a staff shortage.
Business response:
Guy, We appreciate your candid feedback. While we excelled in many areas, we did fall short on some aspects of your stay. All guest feedback is valuable to our operations as it gauges what we are doing well with, but also where we can improve moving forward. If you are ever in the area, we hope you will visit us again soon.
It was a great hotel.
Business response:
Frankie, We appreciate your feedback, and are so glad you enjoyed your stay. We hope you are able to visit us again soon!
Business response:
Kimberly, We appreciate your feedback, and are happy you had a great stay!
Business response:
Donald, We appreciate your feedback, and are glad to have earned a favorable review. We hope to have you return again soon so we can turn the 8 into a 10!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,203 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.