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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Scott, We appreciate earning a 10-out-of-10 rating, and hope you plan to visit us again soon.
Nice room. Could’ve been more fun if restaurants were open on Monday, the night we stayed.
Business response:
Marilyn, We appreciate your feedback, and are happy you had an enjoyable stay. We hope you return again soon on a weekend when all amenities are offered.
Business response:
John, We appreciate your feedback, and are happy you had a nice stay.
Business response:
Andrew,We appreciate your feedback. We are glad to have earned an 8-out-of-10 score, but would like to have you come back in the future so we may provide you with an even better experience.
Business response:
Kolten,We appreciate your positive feedback, and are happy you had a great stay. We hope you return again soon!
Nice stay The hotel was clean and the staff were friendly. I only have two complaints. The hours of the restaurants were different online, than in person. Also, we did not have enough towels. There were no clean towels in the hotel. We had to use floor towels to dry off. We received no fresh towels the next day and our room was not serviced at all during our stay.
Business response:
Tabitha, We sincerely appreciate your feedback, and are happy to hear you had an overall great experience. We regret to hear that you didn't receive stayover service during your stay. Your feedback has been shared with Housekeeping management.
Cleanliness
Business response:
Joan M.We appreciate your kind remarks, and sincerely hope you will return again soon!
Clean and nice stayed while seeing Chelsea Handler
Business response:
Jennifer, We're so glad you had a great stay while enjoying entertainment in the beautiful Vine showroom! We hope you return again for future events.
Very nice rooms. Large and extremely comfortable!
Business response:
Diana, We sincerely appreciate your feedback, and are glad you enjoyed your stay. We hope you visit us again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,203 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.