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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Scott,Thank you for sharing your feedback with us- we are glad to hear you enjoyed your stay and hope you will visit us again soon!
Rooms were spacious, clean, and comfortable. All staff were gracious and helpful, very friendly. A very nice facility. We were here for a concert (in The Vine) and seats there were extremely comfortable!
Business response:
Sharon,Thank you for taking the time to share your feedback with us regarding your visit to our property. We are glad to hear you enjoyed the entertainment as well!
Business response:
Tammy,Thank you for sharing your feedback with us regarding your stay. We're thrilled to hear you had an enjoyable experience.
The hotel was clean and the staff were very friendly. It was very over priced and they double charged my credit card
Business response:
Laurenda,Thank you for your feedback. I evaluated your folio, and determined there was not a double charge to your credit card. During check-in, we authorize a soft hold for incidentals, and then release the soft hold to perform the physical transaction at check-out. The soft hold can take 2-4 business days to release from your bank.
Staff were all kind and helpful, food was good and reasonable
Business response:
Kelli,We appreciate you sharing your feedback regarding your visit. We hope you will stay with us again!
This property is wonderful.
Business response:
Lisa, Thank you for your feedback. We're glad you enjoyed your visit!
A gorgeous facility. We stayed there for 2 nights while we explored the area. We did not go to the casino except just to look at it. Most of the players looked depressed. But the price during the week is very reasonable.
Business response:
Ted,Thank you for your feedback and for staying with us. We hope you'll return again in the future should your travels bring you to the Finger Lakes.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,206 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.