This profile has been claimed by the business owner or representative.
del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 a.m. | |
| Tue | 8:00 a.m. to 3:00 a.m. | |
| Wed | 8:00 a.m. to 3:00 a.m. | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The resort was beautiful, the employees were friendly, there were many restaurants to choose from in the casino resort, but I didn’t hear that many people win In the casino. And, I was expecting breakfast for the price of the room
Business response:
Karen, Thank you for your feedback. We are very happy to hear you enjoyed your hotel stay and that you found there to be an abundance of dining options and that you encountered friendly staff members.
The women at the front desk check in with gray hair was wonderful and so helpfull. My only complaint was no one cleaned our room even though we put a sign on our door to do so.
Business response:
Chad, Thank you very much for your feedback. We are happy to hear that our check-in agent provided great guest service, however, we do apologize for the issues you experienced with housekeeping and not receiving daily stayover service.
Business response:
Rene, Thank you for your feedback. We appreciate you staying with us!
Business response:
Thank you for your feedback. We hope to see you again soon!
.
Business response:
Gilanni, Thank you for your feedback. We are glad to hear you enjoyed your stay with us.
Business response:
Anastasios, Thank you for rating us a 10 out of 10. It is an honor to receive such positive feedback. Our team works diligently to ensure we provide positive experiences for our guests.
Clean rooms, friendly staff and good price
Business response:
S, Thank you for your feedback. We are glad to hear that you found your visit to be a good one with us. Our team members work diligently every day to ensure we deliver the best possible guest service and we are pleased to hear that it showed through your experience with us!
Loved honest people‼️‼️ Everything was great! We were there for a concert! From cleanliness to Service! Definitely will be visiting often !! Also I left my phone in the earring area an employee turned it in for me but the great part I had money in my case it was still there ❤️❤️❤️
Business response:
Vonetta, We are thrilled to read your review of your experience and to hear that your cell phone was turned into security and then reunited with you. We look forward to your next visit with us!
Existing staff were friendly and helpful. Our room was not cleaned and trash was not removed during our visit due to staff shortages.
Business response:
Malcolm, We sincerely appreciate your feedback, and we thank you for staying with us. We apologize for the housekeeping service issues you experienced while staying with us. Rest assured we are working to resolve issues regarding our stayover service.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.2 star rating with 16,159 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.