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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 a.m. | |
| Tue | 8:00 a.m. to 3:00 a.m. | |
| Wed | 8:00 a.m. to 3:00 a.m. | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't want to answer this
Business response:
Linda, Thank you for your feedback. We are glad you enjoyed your stay!
Great environment, nice staff!
Business response:
Ellie, Thank you for your feedback. We are glad you enjoyed your stay and found our team members to be friendly and helpful. Thank you for allowing us to provide excellent hospitality to you and we look forward to your next visit!
Comfy beds. We stayed here for a wedding at a nearby winery. Room was large and the bed was very comfortable. The little cafe had a nice breakfast that was not too expensive and the spa looked nice. I would definitely come back for one of their weekday $99 deals.
Business response:
Susan, Thank you very much for your positive feedback. We look forward to having you as a return guest in the near future!
Business response:
Michele, Thank you for your feedback. We are happy you enjoyed your hotel stay and look forward to your return.
Service need a refresher on how to talk to customers. Had issues with 2 staff.
Business response:
Kyle, We sincerely apologize for the issues you experienced during your stay with us. We are going to share your feedback with the team and address your concerns. We hope you will consider giving us another opportunity to provide exceptional guest service in the future.
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Liked everything
Business response:
Tim, Thank you very much for your feedback. We are glad you enjoyed your stay!
Unimpressed. Checkin staff not friendly at checkin or checkout. Never inquired about our stay.
Business response:
James, We sincerely apologize for the issues you experienced with check-in and check-out at the hotel. This is not the feedback we like to receive and we will address this with our front desk staff.
Ok Nice hotel front desk was friendly but not overly accomadating ( ie can we get 2 towels and were told to go back to our room to wait). Like most places understaffed in regards to housekeeping. We requested our room be cleaned as i dropped some makeup that broke onto the floor. I cleaned it up but was a mess. We needed towels more coffee coffee cups. We were told it would be cleaned and never was. I had to get refillable items from housekeeper in the hall who was very friendly . The bed was super comfy and pillows. Basic c... read more
Business response:
Jan Summer, Thank you for your feedback regarding your hotel and casino stay with us. We sincerely apologize for the inconveniences you experienced regarding housekeeping service. We will address your concerns with our team to ensure all of our guests receive the best possible service and experience. We are happy to inform that we do have a 24-hour fitness center that is accessible through the back of the Sociale restaurant with your guest room key. We look forward to your return visit.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.2 star rating with 16,159 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.