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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 a.m. | |
| Tue | 8:00 a.m. to 3:00 a.m. | |
| Wed | 8:00 a.m. to 3:00 a.m. | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice smell amazing the restaurant was a lil dirty my room was amazing the casino was nice the dj on Friday an Saturday was the bomb unfortunately only thing bad happened was I lost a diamond earring that went to a set that I was in love with the Spa love love love it
Business response:
Yolanda, Thank you for your feedback. We are happy you enjoyed your hotel stay with us and we hope to have you as a return guest in the near future.
Business response:
Thank you for your feedback. We are happy to hear you enjoyed your stay with us!
Business response:
Kent, Thank you for your feedback. We are happy to hear you enjoyed your stay and we hope to have you as a return guest soon.
Del Lago Hotel Casino overnight stay Incredible ambiance; the hotel and casino look amazing interior and exterior. We were greeted by and individual at the door with and great personality and very helpful. I feel bad i forget the gentleman's name but he was great. However, the woman we encountered at the front desk was not so pleasant to deal with. I booked a King bed deluxe room and she put us in a standard room, i didnt make a fuss because we only were there for a night. She told us to stay on our floor like we were forbid... read more
Business response:
Thank you for your feedback. We sincerely apologize for the encounter you had with our Front Desk Agent during check-in, and for the stained comforter you found in your guest room. We are happy to hear that your concerns were promptly addressed. We are glad to hear that you enjoyed the ambiance of our resort and we look forward to your return visit. With guest feedback, it helps us evaluate our processes to improve for the future.
Welcoming staff, well, appointed room, excellent bathroom facilities
Business response:
Philip, Thank you for your kind words. We are pleased to hear that our staff was warm and welcoming and that you enjoyed your hotel room.
Typical casino however no pool area and limited dinning
Business response:
Kevin, Thank you for your feedback. We hope to have you as a return guest in the near future.
Everything was perfect
Business response:
Rita, Thank you for your feedback. We are happy to hear you enjoyed your stay and look forward to having you as a return guest in the near future!
Lots of old food left behind from previous guests in refrigerator that smelled
Business response:
Thank you for your feedback. We apologize for the items that were found in the refrigerator from the previous guest. We will be sure to address your concerns with housekeeping management.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.2 star rating with 16,159 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.