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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the hotel was great, very friendly. the casino not so much, they need new slot machines, very boring.
Business response:
Ted J.,We appreciate your feedback and are glad to hear you enjoyed your visit. We hope you return again soon!
We had a great time. Helpful, friendly staff
Business response:
Blanche,We appreciate your feedback and are glad to hear about the friendly and helpful encounters you had with our team members.
the hotel was good. The bathroom was nice. Beds comfortable. The room could have used a good dusting!
Business response:
Janice,We appreciate your feedback and are glad to hear about your overall positive experience. We hope you return again soon.
Casino is ok but very packed seats at games are limited
Business response:
Nancy, We appreciate your feedback. Our table games will operate based on demand and will fluctuate depending on the time of day and day of the week, relative to business volumes. We hope you'll return to our resort again in the future so we may have an opportunity to better serve you.
Couldn’t get through when dialing the room service phone number, had to contact front desk for help.
Business response:
Jodi, We appreciate your feedback. We would like to extend our apologies for the issues you had related with contacting room service, however, we're happy to hear how our Front Desk staff was able to rectify the issue. We hope you return again soon!
Very Good Experience Very nice, comfortable, clean hotel and resort. A hint dated, but nothing detracting from our stay (carpeted room so some wear shows up). We brought our small dog and we are fortunate that he is quiet and well behaved and it was an excellent stay for all of us. We would definitely stay again.
Business response:
Donna, We're pleased to hear about your great experience while visiting our resort. We take guest comfort and satisfaction extremely seriously. We hope you will visit our resort again in the near future.
Great
Business response:
Angela, We appreciate your feedback and are glad to hear how you had a great stay with us. We hope you return again soon.
The rooms are spacious, beds are comfortable and it's very quiet. The casino is very easy to navigate and the staff is friendly. The food offerings are plentiful and delicious.
Business response:
Cindy,We're thrilled to hear that you had a comfortable stay with us. We appreciate your praise of our team members and hope you return again soon.
THE PROPERTY IS LOVELY ONLY ISSUE IS NOWHERE TO WALK TO
Business response:
Karen, We appreciate your feedback and are glad to hear about your great stay. The Hotel Front Desk staff is always more than happy to provide you with contact information for local taxi services should you need this information. We hope you return again soon.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,200 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.