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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Watch out for director of operations he’s determined to get retaliation against white people for getting his family deported
Watch your local news and newspapers for the lawsuit pending against Derby City for deframation of character, slander and false allegations against a government official. Watch out for the Director of Operations he’s a snake and racist against white people since his family was deported he stops at nothing
I called ahead saying I would like a couple of glasses in my room as I was bringing a $300 bottle of bourbon and did not want to use a plastic cup. They literally said “that is not possible”. You know what else’s is not possible - me not sharing that.
Business response:
Dear Mr. Novak. We appreciate your feedback and offer our sincerest apologies for the inconvenience. Unfortunately, during your two day stay with us F&B operations were closed and thus we were unable to accommodate your request. Once again, we apologize for not being able to exceed your expectations and hope we have another opportunity to host you when travels bring you back to Louisville, KY.
Anniversary date The hotel rooms are very nice. Clean and comfortable. The front desk staff was not very friendly, talking to each other and being short with us.
Business response:
Dear Megan. Thank you for taking the time to provide your feedback on recent stay at Derby City Gaming Hotel. We offer our sincerest apologies for the staff performance with an assurance that we will have the issue addressed immediately. We hope to have another opportunity to host you in near future.
This property was unfortunately not a good experience. The hotel room was nice and beautiful however the facilities were bare minimum inaccessible the staff was rude the food was an edible and when we tried to take the food back they wouldn't give us our money back offered us comp cards for the food however we had no intention of returning so we just lost the money.
Business response:
Dear Robert Casey. Thank you for taking the time to speak with us earlier today in regards to your recent stay experience. Please accept our sincerest apologies for the disappointment you encountered. We have shared your feedback with appropriate department so corrective measures can be implemented to avoid future guest dissatisfaction and we hope to have the chance to welcome you back for a much improved stay experience.
I had baby and had booked a room and well they didn’t let me get my room because of it and didn’t get to even stay they kept my money would not refund and i had to sleep with a baby in the car because they took what i had left for a hotel it was also freezing soo literally they pretty much stole my 100 dollars and didnt let me stay
Business response:
Dear Jesse. Please accept our sincerest apologies for the inconvenience you experienced. Unfortunately, due to restrictions we cannot accommodate anyone under the age of 21. The terms and conditions are listed on our property listings. The funds were released from our end promptly before you left our establishment. In order to get your refund, please reach out to the booking agent and they should be able to process refund. Once again, we genuinely apologize for any inconvenience this may have caused.
Business response:
Dear Angelica. Thank you for sharing your feedback with us. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Your feedback is invaluable to us as it helps us to identify areas where we can improve. Once again, we apologize for the inconvenience caused, and we hope to have the chance to welcome you back for a much-improved stay.
I was supposed to receive VIP but did not receive it. Parking was very far from the hotel and casino. The casino staff didn’t seem very knowledgeable about the program. The hotel and room itself were very nice and my check-in was fine although I was told I could not get the VIP experience.
Business response:
Dear Karen. Thank you for sharing your feedback with us. Please accept our sincerest apologies for any disappointment you encountered during your stay. Your feedback is invaluable to us as it helps us to identify areas where we can improve. Once again, we apologize for the inconvenience caused, and we hope to have the chance to welcome you back for a much-improved stay.
When I first arrived the older lady at the front desk was RUDE! She screamed kids are not allowed to stay here, it’s on the door!!! She had a nasty attitude! I did not know kids weren’t allowed to stay there. I stated it did not say that on the Expedia website! Which it did not because i looked at the booking 4x before i even booked! And then I went back to it after she said that. Telling me yes it is! No it wasn’t! I clearly know kids aren’t allowed IN THE CASINO, but as far as the hotel part i did not. I’ve stayed at multi... read more
Business response:
Dear Kayla. Thank you for sharing your feedback. Please accept our genuine apologies for the inconvenience you experienced. Upon reviewing our listing on Expedia, it does state that minors under 21 are not allowed at Derby City Gaming & Hotel. We also sent message prior to your arrival via Expedia messaging which included the no minor policy. Currently the incident is under review so we can address the interaction with welcome desk agent and take further action. If you have any questions or need any assistance form our end, ... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,977 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.