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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Id like to not be required to type it out. The stars are sufficient
Business response:
Dear Adam. Thank you so much for your valuable feedback! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure of welcoming you back for another comfortable stay soon.
Clean rooms, staff was nice No table games, no games to play at the bars while watching sports, slots only and machines are tight. Never go back and will never refer to family or friends
Business response:
Dear Kenneth. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for not being able to exceed your expectations. Your feedback is invaluable to us as it helps us to identify areas where we can improve. Once again, we apologize and we hope to have the chance to welcome you back for a much-improved stay.
No eating choices late
Business response:
Dear Lori Lena. Thank you for taking the time to share your feedback with us. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future. Please don't hesitate to reach out if there is anything else we can assist you with.
Business response:
Dear Louis. Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointment you experienced regarding the cleanliness of your room during your recent stay at Derby City Gaming Hotel. If you would be willing to discuss your experience further, please feel free to reach out to us. Our goal is to consistently provide immaculate accommodations for all our guests.Once again, we apologize for any inconvenience caused, and we hope to welcome you back for a much-improved experience.
Bed was very uncomfortable. The mattress had spring hurting my gip
Business response:
Dear Anna. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience. Your feedback is invaluable to us as it helps us to identify areas where we can improve. Once again, we apologize for the inconvenience caused, and we hope to have the chance to welcome you back for a much-improved stay.
The room was large and clean. I stayed in a king room one night and a double queen the next. Both rooms had terribly uncomfortable beds. The king sunk in at the head of the bed and the queen sunk in on the side nearest the nightstand. I don’t know if they are cheap mattresses or what, but I know they have never been flipped or rotated. You could feel exactly where people sit and watch tv
Business response:
Dear Stacy. Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointment you experienced during your recent stay at Derby City Gaming Hotel. Ensuring a comfortable environment for our guests is paramount, and we regret that we did not meet our own high standards on this occasion. Please rest assured that we have taken your concerns seriously. Once again, we apologize for any inconvenience caused, and we hope to welcome you back for a much-improved experience.
The place was nice we stayed on the 3 October for 1 night still waiting as at the 21 October for the $100 security deposit to be returned to my card.
Business response:
Dear Leah. Thank you so much for your valuable feedback. We are glad to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Upon reviewing your stay folio we found that the authorization has been released from our end on the checkout date. Kindly reach out to your card issuing bank for further information. If you would like us to speak with your financial institution, please reach out to us and we will be glad to assist you.
Business response:
Dear Jeffrey. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel and offer our sincerest apologies. Upon reviewing daily logs, we did not find any issues reported by yourself pertaining to your stay. If you would be willing to discuss your experience further, please feel free to reach out to us. Thank you and we look forward to hearing from you.
Business response:
Dear Alice. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreciate ... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,977 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.