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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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The facility was nice as far as casinos go, however there was no housekeeping at all.. In my many years of traveling to multiple hotels, never have i ever spent a weekend where i had 0 house keeping. Nothing was replenished daily.. no towels, wash cloths, water NOTHING.. I stayed for 4 days and 3 nights! I had to call for new towels and they say they didn’t have any more but eventually brought me some in a plastic bag! Very poor service and i will not be coming back!
Business response:
Dear Daniel. Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointment you experienced regarding the refresh service of your room during your recent stay at Derby City Gaming Hotel. Ensuring a clean and comfortable environment for our guests is paramount, and we regret that we did not meet our own high standards on this occasion. Please rest assured that we have taken your concerns seriously. We have thoroughly reviewed our housekeeping procedures and have implemented additio... read more
My husband had his wallet stolen on this trip. When we arrived at the hotel he was not allowed to stay on property without id even though i had mine. The staff showed no empathy whatsoever. We had a photo of his license, a police report and a temporary license. But we had to sit and call Expedia for a refund and find another hotel. Very disappointing!
Business response:
Dear Heidi. Thank you for taking the time to share your thoughts. My team joins me in offering our sincerest apologies for the inconvenience. We’re sorry to hear that our ID policy did not meet your expectations. Our primary goal is to ensure the safety and security of all our guests, and our ID policy is a crucial part of this. We understand that this requirement may have caused some inconvenience, and we genuinely regret that it impacted your experience with us. We appreciate your feedback and are committed to reviewing ou... read more
Business response:
Dear Robertico. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreci... read more
Business response:
Dear Rachel. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel due to the age restrictions. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can ... read more
Business response:
Dear Tammy. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming & Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We would appreciate the opportunity to make it up to you. If you would be willing to discuss your experience further, please feel free to reach out to us. Once again, we apologize for the inconvenience caused, and we hope to have the chance to welcome you back for a... read more
Never be back Poor customer service. Very rude front desk and management team!!
Business response:
Dear Deangela. Thank you for taking the time to provide us your feedback on recent stay at Derby City Gaming & Hotel. Please accept our sincerest apologies for failing to exceed your expectations. We hope for another opportunity to host you so we can exceed your expectations.
Business response:
Thank you for your valuable feedback, Phillip. Please accept our sincerest apologies for not exceeding your expectations during your recent stay at Derby City Gaming & Hotel. We hope for another opportunity to host you in future.
Business response:
Dear Kevin. Thank you for taking the time to provide us with your feedback. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at Derby City Gaming Hotel. Your satisfaction is very important to us as a valued guest and we will be using your feedback to make improvements, so that we can provide exceptional experiences to our guests. We hope for an opportunity to properly host you in the future.
Business response:
Hello David. Thank you for your feedback and our sincerest apologies for failing to exceed your expectations. We hope for another opportunity to host you in future.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,977 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.