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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent Stay Amazing Suite. Very big and comfortable. Very friendly and helpful staff. Excellent restaurants.
Business response:
Dear Michael,Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations.It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track.We hope to have the pleasure of ... read more
Business response:
Dear Jamie,Thank you so much for your feedback and perfect rating! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences is our top priority, and we're delighted that we could meet your expectations.Your ratings on your recent stay at Derby City Gaming & Hotel mean a lot to us. It was our pleasure to host you, and we hope to welcome you back soon for another fantastic stay.
Everything was good with the exception of cooling system. Went to front desk several times, the attendants were very helpful. They would call fasciltes and it would be warmer for about 1 1/2 hr, when go back to freezing again. Front desk gave us a blanket and heater. But disappointed that no one would come to room and fix whatever the problem was . Did have to ask for maid service, trash was overflowing and needed clean towels.
Business response:
Dear Susan. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our accommodations satisfactory and enjoyed your overall experience at Derby City Gaming & Hotel. However, we sincerely apologize for the inconvenience caused by the issues with the air conditioning during your stay. Ensuring our guests' comfort is our top priority, and we regret that we fell short of your expectations in this regard. Please rest assured that we have already addressed t... read more
Business response:
Dear Clark. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's any... read more
Anniversary Trip We came to celebrate our 43rd anniversary in Louisville. The hotel was perfect! The staff were all very helpful and kind. Would definitely stay again!!!
Business response:
Dear Debra. Thank you so much for choosing to celebrate such a special occasion with us and for taking the time to share your experience! We are thrilled to hear that your 43rd anniversary stay was exceptional. It was our utmost pleasure to be a part of such a milestone moment. Your kind words about Derby City Gaming & Hotel mean the world to us. We strive to create memorable experiences, and we are delighted that we could contribute to your celebration. We look forward to welcoming you back for more memorable experiences in... read more
Loved it room was very nice
Business response:
Dear Anisleivi. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to... read more
Business response:
Dear Valued Guest. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an excellent stay at Derby City Gaming & Hotel. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Amazing
Business response:
Dear Gregory,Thank you for sharing your feedback with us! We are thrilled to learn that you had a positive experience during your stay at Derby City Gaming & Hotel. At Derby City Gaming & Hotel, we strive to provide each guest with a memorable and enjoyable stay, and it's rewarding to know that we succeeded during your visit. We look forward to welcoming you back for another wonderful stay in the future. If there's anything more we can do to make your next visit even better, please feel free to let us know.
Super clean. Loved the restaurant right on the grounds and the bed was very comfortable. Highly recommend
Business response:
Dear Rhonda. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's an... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,225 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open on Monday at 9:00 a.m.