Derby City Gaming and Hotel

4.3

Hotels
Louisville, KY

About this business

Hospitality Hotels

Location details

4520 Poplar Level Rd, Louisville, KY, 40213, United States

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4.36,972 reviews

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Yaakov

a year ago

Nice

Business response:

Dear Yaakov. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.

Tommy

a year ago

Best of the Best I will have to admit.This is one of the cleanest hotels I have ever stayed at.Everywhere we went inside the hotel it smelled so good.just a really nice place to stay.Highly Recommend!

Business response:

Dear Tommy. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let... read more

Steve

a year ago

Tom

a year ago

We were told we had $ for the gaming room. Never happened☹️ just disappointed from the original description in the site

Business response:

Dear Tom. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Upon reviewing the records, it does show that the promotion was added on your account and was used during your stay with us on November 16th. Once again, we apologize for any misunderstanding, and we hope to have the chance to welcome you back for a much-improved stay.

Amanda

a year ago

Super clean and accommodating.

Business response:

Dear Amanda. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to le... read more

Steven

a year ago

Timothy

a year ago

rakeyda

a year ago

This hotel by far was the cleanest I have ever been in. Loved the casino area it was clean and free of smoke.

Business response:

Dear Rakeyda. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure of welcoming you back for another comfortable stay soon.

Tobin

a year ago

Great hotel even for non players Rooms were very clean and comfortable. No noise from gaming area, parking lot, or adjacent rooms. We really appreciated the fact that the room elevator was room key secured, and accessible without going into the gaming area.

Business response:

Dear Tobin. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure of welcoming you back for another comfortable stay soon.