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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Best hotel stay ever Room and staff was amazing and the cleaness was A+ I will come back and stay here again and the bed was so so comfortable
Business response:
Dear Tanisha. Thank you so much for your glowing review! We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. Your kind words about our accommodations, service, and facilities mean a lot to us. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay.We look forward to welcoming you back for anothe... read more
Columbus trip We moved our daughter to Columbus. I would definitely stay here, again for pleasure. Friendly & fast customer service.
Business response:
Dear Jose. Thank you so much for your kind words and for choosing to stay with us during your recent trip while helping your daughter move to Columbus. We're thrilled to hear that you enjoyed your stay with us and that we could contribute positively to your experience during such an important time. It's always rewarding to receive such positive feedback about our accommodations and service. Our team at Derby City Gaming & Hotel strives to provide a comfortable and welcoming environment for all our guests, and we're delighted... read more
it is clean and convenient,
Business response:
Dear Alberto. Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back... read more
Best hotel stay ever Very amazing staff was very helpful and nice room was so clean u could eat off the floor if u wanted to lol and I love to gamble so this place fit just perfect and the drinks at the bar was everything geesh I will be back
Business response:
Dear Tanisha, thank you so much for your glowing review! We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. Your kind words about our accommodations, service, and facilities mean a lot to us. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay.We look forward to welcoming you back for anothe... read more
Business response:
Dear Deandre,Thank you so much for your wonderful ratings! We are thrilled to learn that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services.It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here.We can't wait to welcome you back ... read more
Business response:
Dear Joseph. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an excellent stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Very nice hotel, although the staff didn’t bring fresh towels everyday.
Business response:
Dear Dushawn,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that overall, you had a great experience during your recent visit.Your satisfaction is our top priority, and we apologize for any inconvenience you experienced regarding our housekeeping upon request. We understand the importance of fresh towels for our guests' comfort and convenience.Your feedback is invaluable to us, and we will review our procedures to ensure that such instances are minimized in the future. Please kno... read more
Amazing place , great casino , room was big and nice . Front desk was outstanding especially Sheryl
Business response:
Dear Juan,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review.We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests.We hope to have... read more
Great!
Business response:
Dear Ryan,Thank you so much for your valuable feedback! We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,464 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open on Monday at 9:00 a.m.