This profile has been claimed by the business owner or representative.
Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions
Extremely Clean
Business response:
Dear Chris. Thank you for taking the time to share your feedback with us. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future. Please don't hesitate to reach out if there is anything else we can assist you with.
Business response:
Dear Jodi. Thank you for taking the time to share your feedback with us. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future. Please don't hesitate to reach out if there is anything else we can assist you with.
Business response:
Dear Eric. Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointment you experienced regarding the cleanliness of your room during your recent stay at Derby City Gaming Hotel. We regret that we did not meet our own high standards on this occasion.Please rest assured that we have taken your concerns seriously. Our goal is to consistently provide immaculate accommodations for all our guests.Once again, we apologize for any inconvenience caused, and we hope to welcome you back f... read more
I loved the cleanliness of the property from the lobby to the room. The room was spacious, modern, comfortable, and well furnished. The amenities are top notch.
Business response:
Dear Russell. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let us know.
Really enjoyed the ambiance! Born and raised in Louisville and staying at this hotel felt like I was a bigger/different city. The room was huge, we stayed on the second floor but still had a pretty nice view that felt like we were higher up. The details for the interior design were top tier. Loved all the small hints of roses, derby, horses, and decor. 10/10! Will stay again.
Business response:
Dear De'Asia. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let us know.
Business response:
Dear Jonathan. Thank you for taking the time to share your feedback with us. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future. Please don't hesitate to reach out if there is anything else we can assist you with.
Loved our stay. Great staff. Loved to room!!! Very spacious and well decorated. Nothing in immediate area to walk to for dining or store. Need a car or ride share. Would stay here again!
Business response:
Dear Melissa. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let us know.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,973 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.