This profile has been claimed by the business owner or representative.
Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The rooms were clean and spacious. The front desk staff was friendly and helpful. The biggest negative for us was that there was no room service. We had to call late at night for towels. The coffee pods were not replaced and there was no coffee shop in or near the hotel. Restaurants were 15 or more minutes away.
Business response:
Dear Gail. Thank you for taking the time to provide us your feedback regarding recent stay at Derby City Gaming & Hotel. My staff joins me in offering our sincerest apologies for failing to exceed your expectations. The issues outlined in your feedback will be shared with our entire team so we can make improvements and avoid future guest dissatisfaction. We hope for another opportunity to properly host you when travels bring you back to Louisville, KY.
The staff were very friendly and the room was clean.
Business response:
Hello Edward. Thank you for choosing Derby City Gaming Hotel for your stay in Louisville. We are glad to learn that you had a great stay with us and we genuinely look forward to hosting you again.
Business response:
Hello Dominique. Thank you for taking the time to provide feedback on your recent stay at Derby City Gaming Hotel. We are glad to hear that you had an exceptional stay with us. We would love to host you again when travels brings you back to Louisville.
Great room, restaurants, bourbon bars, and casino!
Business response:
Thank you for your valuable feedback, Brad. We are thrilled to learn that you had an exceptional stay with us at Derby City Gaming Hotel. We look forward to hosting you again when travels bring you back to Louisville, KY.
A recreational center or gym would be nice
Business response:
Thank you for your valuable feedback, Cedric. Please accept our sincerest apologies for failing to exceed your expectations. We will definitely keep your suggestions in mind when planning expansion or adding amenities for our guests. Please do visit us again when travels bring you back to Louisville, KY.
AMAZING! First time stay and it was a great place! Went to the PGA Championship and it was nice to be able to come back to this hotel! WILL STAY AGAIN!!
Business response:
Thank you for taking the time and providing us with your feedback, Emily. We strive to deliver exceptional stay experience and we are thrilled to learn that we delivered on our promise. We look forward to hosting you again when travels bring you back to Louisville, KY.
Place was beautiful and up to date. The casino was slot machines and fun to pass the time. Oliver’s restaurant was phenomenal and everyone was incredibly friendly across every line of service. Will definitely stay again.
Business response:
Thank you for the kind words, Thomas. We are glad to learn that we were able to deliver a great stay experience for you. Please do visit us again when travels bring you back to Louisville, KY.
So close to everything Comfortable rooms, minimal noise, would recommend.
Business response:
Thank you for taking the time to give us your valuable feedback, Amanda! Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please do visit us again soon!
Business response:
Dear Kelly. Thank you very much for the ratings, we value all of our guests feedback and we are pleased to hear that you had an exceptional stay experience! Hope to host you again in the near future!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,224 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open on Monday at 9:00 a.m.