This profile has been claimed by the business owner or representative.
Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions
Loved it! The property was brand new and everything was great!
Business response:
Dear Joy. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let us know.
Very clean and safe. Close to the highway which was good for us. No microwaves in the rooms which would have been nice. One morning there was no coffee bar and since it's part of the casino i would think there would be coffee there, but none to be found. Had to leave the property to get coffee. Rooms very beautiful and nicely decorated. Beds were extremely comfortable.
Business response:
Dear Pamela. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. Please accept our sincerest apologies for coffee issue outlined in your feedback. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future. Please don't... read more
The "Luxury" room stands up to the title
Business response:
Dear Owen. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach out.
Business response:
Dear Reid. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach out.
.
Business response:
Dear Tim. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an excellent stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Exceeded our expectations! Rooms are large, clean, excellent showers, comfy bedding, casual dining and games. Highly recommended!
Business response:
Dear Deborah. Thank you so much for your glowing review! We are thrilled to hear that you had a great stay with us at Derby City Gaming & Hotel. Your kind words about our accommodations and services are deeply appreciated. Your feedback inspires us to maintain and exceed the high standards you've come to expect from Derby City Gaming & Hotel. We eagerly anticipate your next visit and look forward to welcoming you back soon. If there's anything more we can do to enhance your future stays, please do not hesitate to reach out.
Very nice staff and very clean rooms. Highly recommend staying at this hotel!!
Business response:
Dear Qadrah. Thank you so much for your glowing review! We are thrilled to hear that you had a great stay with us at Derby City Gaming & Hotel. Your feedback inspires us to maintain and exceed the high standards you've come to expect from Derby City Gaming & Hotel. We eagerly anticipate your next visit and look forward to welcoming you back soon. If there's anything more we can do to enhance your future stays, please do not hesitate to reach out.
Business response:
Dear Melissa. Thank you for sharing your feedback with us. We are pleased to learn that you had an exceptional stay at Derby City Gaming Hotel. We hope to have the opportunity to welcome you back in the near future.
Business response:
Dear Molly J. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach o... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,973 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.