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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The details in the decor were my favorite. Also, the casino gave us something fun to do in our free time.
Business response:
Hello Maurisa. Thank you for your feedback and we are glad to learn that you had a great stay experience. Please do visit us again when travels bring you back to Louisville.
Great stay
Business response:
Thank you for your feedback, Sharita. We appreciate your loyalty and look forward to hosting you again.
Unfortunately I didn’t get to take advantage of many of the amenities as I was only there for one night and I was quite tired. But the room was nice and clean. The staff at the front desk was helpful and friendly as well.
Business response:
Hello Daniel. Thank you for your feedback. We are glad to hear that you had a comfortable stay with us. We look forward to hosting you again in near future.
Everything was fine the only concern I had was that the $100 deposit had to be on a card so I had to go down the street and load a card instead of giving cash like I read on the website but all is well I'm enjoying my stay
Business response:
Thank you for your valuable feedback, Diana. We are glad to hear that you had a great stay experience at Derby City Gaming & Hotel. Please accept our sincerest apologies for any inconvenience you experienced due to our security deposit policy. We appreciate your loyalty and look forward to hosting you again in near future.
Satisfied Customer Great room, nice variety of slot machines in the casino, the food was great, it didn't take us long to get downtown! Staff was helpful and accommodating! Only downfall was drunk girl trying to get in our room at 3am. All in all will be back thanks for the great service!
Business response:
Hello Brittany. Thank you for taking the time to provide feedback on your recent stay at Derby City Gaming & Hotel. We are glad to learn that you enjoyed our establishment. Our sincerest apologies for the inconvenience you experienced. Please do visit us again when travels bring you back to Louisville, we look forward to hosting you.
Business response:
Dear Matt,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback.We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests.We hope to ha... read more
Business response:
Hello Ruthie. Thank you for taking the time to provide your feedback. We apologize for not being able to exceed your expectations and look forward to another opportunity to host you so we can deliver a great stay experience.
Clean with big water rooms. A elevator away from casino
Business response:
Thank you for your valuable feedback, Debra. We are glad to learn that you had a comfortable stay with us and were able to enjoy our amenities. We look forward to host you again when you’re back in Louisville.
Business response:
Dear Vernon. We genuinely appreciate your business and offer our sincerest apologies for failing to exceed your expectations. We hope for another opportunity to properly host you in near future.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,226 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open tomorrow at 9:00 a.m.